Technical Lead - MS Dynamics 365 CRM
at Our client is into IT & Services. ( AJ1)
- Develop system and program specifications to meet client needs
- Analyze the impact of new systems or system changes on existing technology
- Design and maintain database structures to support system requirements
- Build and configure CRM forms, views, dashboards, and workflows
- Create and maintain schema and code to support system/program requirements
- Adhere to company standards, policies, and procedures
- Create and maintain appropriate user and technical documentation
- Provide client support, as needed
- Work with clients to resolve problems in a timely manner and escalate as appropriate
- Participate in company initiatives and committees
Qualifications
- Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
- Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
- Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
- Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
- Experience implementing and customizing Dynamics CRM and Dynamics 365
- Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
- The ability to handle multiple tasks, simultaneously
- The ability to work independently or as part of a team
- Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous
Shubham Vishwakarma
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