Data Engineer

Primary Customer Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leaders and managers for guidance on escalated cases.
• Follow team-internal and external processes and procedures.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Participate actively in up-skilling and training sessions

Requirements:

• Experience with any kind of support ticketing system
• Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
• Preferred experience with any scripting language or basic understanding of API.
• Excellent written and verbal communication skills in English.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

About the role:

Devtron is seeking a Technical Content Writer to join the team in Gurugram. This is an internship on-site position that requires excellent communication skills in English. The Technical Content Writer will work with the Marketing and Product teams to write technical documentation, product guides, blogs, videos, and other technical marketing content.

What You’ll Do:

● Execute the content calendar by building and delivering on the roadmap set by the management

● Determine the needs of end users of technical documentation and work closely with the Technology, DevOps, and Marketing teams to make products easier to use. This includes feature guides, FAQs, and onboarding materials.

● Create long-form content in the form of blogs and case studies among others

● Work closely with the creative teams to represent the content in the most suitable visual format

● Research target audience and industry-related topics

● Apply SEO in our content marketing strategies

● Optimize existing content using keyword research and SEO guidelines

● Repurpose content for different channels (web, email, social media)

● Collaborate with internal and external stakeholders for content inputs and illustrations

● Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues, and other internal developments

What You’ll Need:

● Bachelor's degree in Computer Science or related field.

● Looking for a fresher from the 2025 batch.

● Familiarity with DevOps domain.

● Excellent skills in grammar, minimalist documentation design, and effective information architecture.

● Great teaching skills that translate into amazing written work.

● Experience with a rapidly scaling start-up environment.

Job Description

SquareShift is a fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies.

Requirements

• 5+ years of professional experience in building and designing SaaS based web applications.
• Proven backend development skills with experience in a language like Ruby
• Knowledge of open-source technologies such as Apache, Solr, Lucene, Elastic Search, Memcached.
• Experience working with Product Management to build and release products in an agile environment.
• You are familiar with SDLC tools like Ant, Maven, Git, SVN, Jenkins, Travis, Puppet, Ansible, Docker.
• You have some knowledge around how AWS services and deployments work.
• You have excellent interpersonal skills and can explain complex problems to technical

Benefits

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - squareshift.co

Hrim is an innovation company with a vision to create and power meaningful action across the globe. The organisation delivers its innovation through its Ideation, Design & Build Services. Hrim’s ideation service materialises visions of leaders and companies into standout concepts. The design and build service propels concepts into tangible reality in the form of ventures, initiatives, services etc.

Job Description:

As the Build Lead specialising in Technology at Hrim, paralleling the role of a Head of Technology in a technology startup, your role is critical in translating innovative concepts into real-world technological solutions. This position requires a unique combination of technical mastery, strategic foresight, and leadership skills to take 0-1 build to success. You will be at the helm of developing and executing technology projects from their nascent stages to full-fledged operational status.

In this key role, you will oversee the entire lifecycle of our technology initiatives, spearheading it from concept asset development to market launch. Your responsibilities will be multifaceted, encompassing strategic planning and hands-on management of the technology ventures. Your leadership will be instrumental in evolving the concepts into fully operational, market-ready technologies. 

Key Responsibilities

Project Development from 0 to 1:

• Lead the development of new technology projects at Hrim from conception (0) to launch (1).
• Utilize coding and technical expertise to create robust, scalable assets for the projects
• Oversee the entire project lifecycle, ensuring that technical objectives and timelines are met.

Technical Leadership and Team Management:

• Spearhead  technical build of the concepts and lead the associated team on the project
• Manage resource allocation, project scheduling, and workflow to optimize team performance.

Technology Strategy and Innovation:

• Stay abreast of emerging technologies and industry trends to inform innovation at Hrim
• Collaborate with cross-functional team members to ensure technology alignment with business goals.

Quality Assurance and Best Practices:

• Ensure the highest quality of code and implementation of best practices in software development.
• Conduct code reviews and oversee testing procedures to ensure reliability and efficiency of applications.
• Address technical issues and challenges promptly, ensuring minimal impact on project timelines.

Requirements & Qualifications

Educational Background:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Advanced degrees or certifications in technology-related disciplines are a plus.

Technical Expertise:

• Proficiency in one or more programming languages such as Python, Java, C++, JavaScript, or similar, with a strong understanding of software development principles.
• Demonstrated experience with full-stack development, including both front-end and back-end technologies.
• Knowledge of database management and experience with SQL or NoSQL databases.
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of scalable architecture design.

Experience in Project Development:

• 5 years of experience in technology development, with a significant portion dedicated to building projects from concept (0) to launch (1).
• Demonstrated ability to lead technology projects and oversee all stages of development, from ideation to deployment.
• Proven track record in delivering complex software projects on time and within budget.

Leadership and Team Management:

• Strong leadership skills with experience managing and mentoring a team of software developers and engineers.
• Ability to foster a collaborative environment and demonstrate innovation and creativity. 
• Experience in resource planning, project scheduling, and agile methodologies.

Problem-Solving and Innovation:

• Excellent problem-solving skills with a focus on innovative solutions and continuous improvement.
• Ability to anticipate challenges and proactively address potential issues in the development process.
• A knack for translating complex technical concepts into practical, real-world applications.

Communication and Collaboration:

• Strong communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.
• Experience collaborating with cross-functional teams, including product managers, designers, and business analysts.
• Ability to clearly document and present project progress and outcomes.

Adaptability and Continuous Learning:

• Commitment to staying up-to-date with emerging technologies and industry trends.
• Willingness to adapt and learn new programming languages or technologies as required by project needs.
• Enthusiasm for tackling new challenges and the ability to learn quickly in a fast-paced environment.

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

Location : Ahmedabad only 

NO  WORK FROM HOME 

ONLY  WORK FROM OFFICE 

As a Area Manager, you will be responsible for facilitating hiring, induction, training and coaching of sales team and distributor.

• Continuously engaging/enhancing capability of the team through personal intervention
• Developing reporting mechanism for sales staff
• Managing regular review, system and processes with frontline sales staff and distributors
• Contributing towards achieving penetration and share objective
• Influencing distributors to carry stock and adhering to route plans that ensure implementation of trade and consumer promotional plan
• Ensuring adequate daily stock replenishment to meet weekly, monthly and quarterly targets through accurate forecasting
• Utilizing market intelligence to build quality retailers data base to launch focus sales drives
• Ensuring to achieve width and depth of distribution norms for company products through sales staff and distributors
• Overall value/volume target achievement in assigned territory

Desired Candidate Profile

• Excellent verbal and written communication skills
• Good coordination skills
• Prior experience in managing a team    

Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

The application technology architecture comprises of the following:

o   a Python Django web application with NGinx and Gunicorn

o   PostgreSQL database

o   A React Android and Web app

o   Rest APIs which interact between the Android app and the Django webserver

Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

We are looking for a backend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the back end development of features of the Mentor To Go platform from conceptualisation through design and testing, working closely with other developers, the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.

Minimum requirements 

• Bachelor’s degree in engineering preferably  CS  or related discipline  
• 3+ years experience working in Unix/Linux environments building web and mobile applications
• Proficiency in developing and deploying cloud based Python/Postgresql applications preferably using frameworks such as Django
• Experience with design and development of moderately complex software projects
• Strong written and oral communication skills
• Familiarity with version control software such as Git

Desired  requirements 

• 5+ years of overall relevant work experience
• Experience building apps using React/React-Native
• Basic understanding of AWS cloud
• Ability to participate in technical discussions and help make technical trade-offs

About Mentor Together

https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring  non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.