Engineering Manager

Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

• Minimum of 3+ years of experience in software development required.
• Proficiency in C# is essential as it is the primary language used in .NET development here at Hexure.
• In-depth knowledge of the .NET framework, including its core components, class libraries, and APIs, is crucial. Understanding frameworks like ASP.NET, Entity Framework is important.
• Proficiency in HTML, CSS, and JavaScript is necessary for building user interfaces and client-side interactions. Knowledge of front-end frameworks like Angular or React can be advantageous.
• Experience with database technologies such as SQL Server or MySQL, including writing complex queries, designing efficient database schemas, and understanding database performance optimization.
• Understanding the software development lifecycle (SDLC) and agile methodologies is important. Familiarity with version control systems (ADO), issue tracking tools (JIRA), and continuous integration/continuous deployment (CI/CD) pipelines is beneficial.
• Object-Oriented Programming (OOP) and Design Patterns: Strong understanding of OOP concepts, SOLID principles, and design patterns (e.g., MVC, MVVM) for building maintainable and scalable applications.
• Experience working in an Agile scrum team environment.
• Knowledge of unit testing frameworks like NUnit or MSTest, as well as experience with debugging techniques and tools, is essential for ensuring application quality.
• Awareness of common security vulnerabilities and best practices for securing .NET applications, such as input validation, authentication, and authorization mechanisms.
• Proficiency in optimizing application performance, including techniques like caching, query optimization, and efficient resource utilization.

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

This is a 4-month paid internship with the possibility of a Pre-Placement Offer (PPO) based on performance.

Role Description

This is a full-time on-site role based in Okhla for a Social Media and SEO Intern. As part of the role, you will be responsible for creating and managing social media content across platforms, executing organic social media marketing, and enhancing online presence through effective SEO strategies. Additional responsibilities include analyzing engagement metrics, supporting overall digital marketing initiatives, and collaborating on content planning and execution.

Qualifications

• Strong skills in Social Media Marketing and Social Media Content Creation
• Proficiency in content editing tools (such as Canva, Adobe Suite, CapCut, or similar) for creating and editing posts for Instagram, LinkedIn, and other digital platforms
• Understanding of Digital Marketing and marketing concepts
• Excellent verbal and written communication skills
• Passion for staying updated on digital trends and emerging technologies
• Basic understanding of SEO principles and strategies
• Ability to work collaboratively in an on-site team-based environment
• Prior experience or coursework in social media, marketing, or related fields is a plus

What You’ll Gain

• Real-world experience working on live projects
• Mentorship and learning opportunities
• A chance to make a measurable impact on brand growth

Job Summary:

As a Cloud Architect at organization, you will play a pivotal role in designing, implementing, and maintaining our multi-cloud infrastructure. You will work closely with various teams to ensure our cloud solutions are scalable, secure, and efficient across different cloud providers. Your expertise in multi-cloud strategies, database management, and microservices architecture will be essential to our success.

Key Responsibilities:

• Design and implement scalable, secure, and high-performance cloud architectures across multiple cloud platforms (AWS, Azure, Google Cloud Platform).
• Lead and manage cloud migration projects, ensuring seamless transitions between on-premises and cloud environments.
• Develop and maintain cloud-native solutions leveraging services from various cloud providers.
• Architect and deploy microservices using REST, GraphQL to support our application development needs.
• Collaborate with DevOps and development teams to ensure best practices in continuous integration and deployment (CI/CD).
• Provide guidance on database architecture, including relational and NoSQL databases, ensuring optimal performance and security.
• Implement robust security practices and policies to protect cloud environments and data.
• Design and implement data management strategies, including data governance, data integration, and data security.
• Stay-up-to-date with the latest industry trends and emerging technologies to drive continuous improvement and innovation.
• Troubleshoot and resolve cloud infrastructure issues, ensuring high availability and reliability.
• Optimize cost and performance across different cloud environments.

Qualifications/ Experience & Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 10 - 15 Years
• Proven experience as a Cloud Architect or in a similar role, with a strong focus on multi-cloud environments.
• Expertise in cloud migration projects, both lift-and-shift and greenfield implementations.
• Strong knowledge of cloud-native solutions and microservices architecture.
• Proficiency in using GraphQL for designing and implementing APIs.
• Solid understanding of database technologies, including SQL, NoSQL, and cloud-based database solutions.
• Experience with DevOps practices and tools, including CI/CD pipelines.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Deep understanding of cloud security practices and data protection regulations (e.g., GDPR, HIPAA).
• Experience with data management, including data governance, data integration, and data security.

Preferred Skills:

• Certifications in multiple cloud platforms (e.g., AWS Certified Solutions Architect, Google Certified Professional Cloud Architect, Microsoft Certified: Azure Solutions Architect).
• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with cloud cost management and optimization tools.

• Excellent verbal & written communication skills.
• Manage Email Process- Payment, Refunds, Cancellation etc.
• Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
• Knowledge of payments and fintech would be plus

[AeroLeads](https://aeroleads.com) is a fast-growing product-based startup with 180,000+ business users and a good number of paying customers including major startups in India, Inc 5000 companies, IBM, Gartner, GrubHub, Hindustan Times, Tata Chemicals, etc. 

**About AeroLeads**

* We are a 4-year-old profitable product-based startup with an office in Bangalore. The team is currently working remotely.

* We are a team of 20 and growing rapidly. We are launching new features every day and have multiple new products in the pipeline.

* The founder has experience of 15 years. He has built multiple product software and sold his last startup to build and focus on AeroLeads. You will be working directly with the founding team. 

**What you will do**

Ideally, we want you to think out of the box and come up with growth hacking strategies. A few things we can suggest are - 

1. Mention our aeroleads name on the web. You can post on Slack groups, Discord groups, Sales Telegram channels, marketing-related subreddits, Quora, ProductHunt, LinkedIn, etc
2. Get some startup, news, and blog coverage for our product. 
3. You want to focus on building a brand and audience. 

There are 100s of other growth hacking things we can do We can discuss those at the time of the Interview and when you start working. 

We are looking for someone who is a fast learner, who can observe and learn and can apply himself. The icing on the cake will be if you already have experience in growth hacking in a SaaS company! 

Requirements:

• Design and develop scalable IONIC applications using open source technologies.
• Develop a hybrid application with IONIC, cordova.
• Experience in HTML5 CSS, JQuery and Javascript.
• Experience in hosting application on Appstore.
• Work as part of an agile team on leading edge technologies.
• PHP & Apache stack with JavaScript, JQuery.
• Responsive Web design with HTML5 CSS3 Bootstrap.
• Social media APIs and third party widgets integration.
• Web services Integration - JavaScript and XML (Ajax), Representational state transfer (REST), Javascript Object Notation (JSON).
• End to End Role - Analyze Design, Develop, Deploy, Monitor, Enhance
• Experience on database systems.

We are looking for a.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
- We are looking for experts in multiple .Net technologies such as Angular, MVC, JQuery, JavaScript, C#, Web Services, Web API, .NET Core, HTML, CSS, Bootstrap, JSON across software engineering, security and data management.

Responsibilities and Duties
Responsibilities :
- Producing code using .NET languages (C#).
- Upgrading, configuring and debugging existing systems.
- Providing technical support for web and desktop applications.
- Ensure the best possible performance, quality and responsiveness of applications.
- Write a clean, scalable code using .NET programming languages.
- Test and deploy applications and systems.
Key Skills
Required Experience, Skills and Qualifications : - Proven experience as a .NET Developer or Application Developer - Familiarity with the ASP.NET framework SQL/MySQL Server and design/architectural patterns (MVC preferred) - Experience creating database schemas that represent and support the business processes. - Familiarity with architecture APIs (REST) - Excellent troubleshooting skills
Required Experience and Qualifications
Graduation is Must