Engineering Manager

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

IncRuiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector.

Key Responsibilities:

1. SEO Strategy Development:

○ Design and execute advanced SEO strategies aligned with business goals.

○ Conduct comprehensive keyword research and competitor analysis.

○ Optimize content to improve rankings and drive organic traffic.

2. Technical SEO:

○ Conduct audits to identify and resolve technical SEO issues, such as crawl errors, page load

speed, and mobile usability.

○ Optimize site architecture, schema markup, and internal linking structures.

○ Work with developers to implement technical SEO recommendations.

3. Content Optimization:

○ Collaborate with the content team to produce high-quality, SEO-friendly content.

○ Ensure all content meets search engine guidelines and is optimized for target keywords.

○ Monitor content performance and recommend updates as needed.

4. Performance Monitoring and Reporting:

○ Track and analyze website performance metrics using tools like Google Analytics, Google

Search Console, and SEMrush.

○ Generate detailed reports on SEO performance and present actionable insights.

○ Monitor algorithm changes and adjust strategies accordingly.

5. Link Building & Outreach:

○ Develop and implement effective link-building strategies.

○ Build relationships with industry influencers and relevant websites for collaboration.

6. Stay Updated:

○ Keep abreast of the latest SEO trends, tools, and best practices.

○ Conduct training sessions to update the team on SEO developments.

Qualifications:

● Bachelor’s degree in Marketing, IT, Communications, or related field (preferred).

● Proven experience of 5+ years in SEO, with a strong portfolio of successful projects.

● Deep understanding of search engine algorithms, ranking factors, and SEO tools

● Proficiency in technical SEO and content marketing.

● Excellent analytical, problem-solving, and project management skills.

● Strong written and verbal communication skills.

● Ability to work collaboratively with cross-functional teams.

Preferred Skills:

● Experience with international SEO.

● Familiarity with HTML, CSS, and basic JavaScript.

● Knowledge of other digital marketing areas such as PPC and social media marketing.

Why Join Us?

● Opportunity to work on challenging and impactful projects.

● Collaborative and innovative work environment.

● Professional growth and learning opportunities.

● Competitive salary and benefits package.

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

1.   Doing  inbound and outbound calls / Tele calling

2.   Generating Leads / Prospects

3.   Identifying the prospective Customers

4.   Motivating clients for site visits

5.   demonstrating and presenting products

6.   maintaining reports on daily basis

7.   reviewing sales performance

8.   Good Verbal Communication Skills

Job Description:

• The Role Requires the Person to hunt and open new accounts for the Company’s SW and platform  Solution offerings, Land & Expand, and Manage Existing Accounts and Relationships to grow business & Increase share of wallet with a clear focus on high Client Satisfaction
• Complete Ownership of Salethe s Cycle 
• To be Successful, the candidate should have experience in Software/Consultative Solution Sales, should have done concept selling, 
• Should have an understanding of IT Landscape in an enterprise, understanding of the Logistics Supply chain could be an added advantage
• The role requires the person to be quick thinker, an innovative problem solver and the ability to think on his feet will come in good stead.

Responsibilities

• Hunting New Accounts
• Business Development
• Enterprise Account & Sales Management – grow SOW
• Manage the entire sales cycle
• Maintain High level of customer satisfaction
• Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
• Exceeding Monthly and Quarterly Sales Targets

Essential Requirements:

• 5+ years of Software development experience
• Hands on development experience using Java technology stack with focus on architecture and design.
• Hands-on in Java Programming, J2EE, Spring or SpringBoot, Hibernate, RestAPI, Data Structures, Design Patterns, Oracle Database, PL/SQL
• Experience in application servers with prime focus on Tomcat.
• Experience in messaging systems such as RabbitMQ.
• Experience working in Linux/Unix environments. Must be hands on with Object Oriented concepts along with passion for design patterns and applicability.
• Relevant experience in Java frameworks like Spring Microservices, Spring-Boot, Hibernate, JPA etc.
• Understanding of developer testing practices and the differences between unit, functional, and system tests,
• Should have working experience in a CI/CD environment where build & test is automated.
• Should have working experience in tools like Maven, Jenkins, Bamboo etc.
• Should have used testing Frameworks such as JUnit, Selenium
• Ability to quickly learn and apply new concepts or principles
• Ability to work effectively as part of global team
• Experience working in an agile environment.
• Experience in Azure and AWS Development and Deployment, Active Directory, Containerization.