Billing Supervisor

· Strategy & Architecture: Collaborate with stakeholders to define end-to-end migration strategies, including data mapping, transformation, and validation rules.

· Technical Execution: Utilize tools like SQL DB, CSV2TCXML, IPS Upload, and ETL tools to migrate CAD and metadata.

· Customization: Develop custom migration solutions using BMIDE (Business Modeler IDE), ITK (Integration Toolkit), and SOA (Service Oriented Architecture).

· Project Leadership: Break down projects into manageable work packages, leading both onsite and offshore teams.

· Validation & Quality: Perform validation checks to ensure data integrity and accuracy post-migration.

· Integration Support: Manage CAD integrations (NX, Inventor, Creo) and PLM integrations (T4S, T4O, T4EA).

Job Position - Website consultant

Experience - 0 to 3 years

Salary - Hike on last drawn

Shift Timing - Morning 7.00am to 4.00 pm /

            Night - 8.00 am to 05.00 pm/09.00 am to 06.00 pm

Work mode - Work from Office

Freshers can also apply

Qualifications And Skills

  Excellent in English Communication skills

  At least 6 months experience in website selling process

  Freshers can also apply

  Comfortable in outbound and sales process

  Immediate joiners preferred

Roles And Responsibilities

• Coordinate with B2B clients to gather requirements and deliver tailored web solutions aligned with their business goals.

• Generate leads by identifying potential business opportunities and promoting our web development services.

• Facilitate the B2B process by effectively engaging with businesses to drive transactions and partnerships.

• Engage in website selling activities, presenting our web solutions as optimal choices for client needs.

• Work collaboratively with the development and design teams to ensure project delivery meets quality standards.

• Adapt to night shifts and potentially morning shifts, ensuring consistent availability for client interactions.

• Maintain clear and consistent communication with peers and clients, ensuring transparency in project status and progress.

• Identify and address client queries and challenges, providing solutions that enhance client satisfaction and project success.

Interested Call Ankita

We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.

• Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support

Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)

Job Description

You will lead the journey of growth by analysing, solving the problems and executing new projects on ground!

• Create processes and methods to gather business data and create business reports
• Analyze data to identify problematic areas and suggest improvements
• Responsible for goal setting, planning, and execution of projects at farms
• Develop requirements and operational standards - SOP’s
• Conduct continuous reviews of metrics & drive or assist on improvements

Job Requirement

• Expert in SQL, Excel, other scripting languages (R, Python, etc.)
• 1-2 years of experience as business analyst
• Hands on experience on BI tools - Power BI, Tableau, Qlikview, Data Studio, Excel etc
• Self-driven, energetic, lives and breathes data with a problem-solving mindset.
• Should be enthusiastic for travelling on ground, lead teams and execute projects.

You are a perfect fit if you are:

• A self-starter and a quick learner. Result oriented with execution excellence. A problem solver with a go-getter attitude. Passionate about travelling, executing developing and lead teams.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Promoting business on social media for improving brand awareness and generating traffic through social media engagement
• Create and manage link building strategies, content marketing strategies, and social media presences
• Developing content calendars on a weekly and monthly basis for the company
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Creating engaging social media content
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
• Developing graphics, video, and collaterals
• Analyzing popular social media platforms and using emerging social media tools to develop relationships with clients
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns