Billing Supervisor

Overview:

The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals. 

Key Responsibilities: 

Strategic Planning:  

• Develop and implement operational strategies aligned with the organization's objectives.  
• Identify opportunities for process improvement and cost optimization. 

Process Optimization:  

• Analyse existing operational processes and identify opportunities for improvement. 
• Develop and implement strategies to streamline workflows and enhance efficiency. 
• Establish and maintain standard operating procedures (SOPs) 

Cross-Functional Collaboration:  

• Collaborate with various departments to understand their support needs. 
• Address any operational issues that may arise and work towards resolution. 

Technology Integration: 

• Identify and evaluate new technologies or tools that can improve operational processes. 
• Oversee the implementation of new systems and ensure proper training for the team. 

Budget Management:  

• Assist in the development and management of the operations support budget. 
• Monitor expenditures and implement cost-saving measures where possible. 

Managing Operational teams:  

• Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals. 

Vendor Management:  

• Identify and evaluate potential vendors for operational support services. 
• Negotiate contracts and agreements to ensure favourable terms for the organization. 
• Collaborate with vendors to resolve issues and improve service delivery. 

Qualifications: 

• Must have:
• Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience 
• Certification in project management or operations management (e.g., PMP, Six Sigma). 
• Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool) 
• Proven experience in operations management or a similar role. 
• Strong leadership and team management skills. 
• Excellent analytical and problem-solving abilities. 
• Proficiency in project management tools and software. 
• Sound knowledge of industry regulations and compliance standards. 

Additional Requirements: 

• Flexibility to adapt to changing priorities and work in a fast-paced environment. 
• Ability to make sound decisions under pressure. 
• Commitment to maintaining confidentiality and integrity. 
• Willingness to travel occasionally as and when required. 

Benefits and perks: 

• Progressive leave policy for effective work-life balance. 
• Training and Certification budget for your professional growth and development. 
• Company-sponsored workcation once a year. 
• Multicultural peer groups and supportive workplace policies. 
• Celebrate monthly team events and fun-filled outings. 

Role & Responsibilities

• Play an active role in designing and validating new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts.
• Conduct quick rounds of usability testing.
• Build strong relationships with cross functional stakeholders to drive user focus, creativity, efficiency, and product excellence.
• Effectively use quantitative and qualitative data to drive decisions and measure success.
• Collaborate with the research, product, business and engineering teams to build scalable and impactful solutions.
• Own from end-to-end 1-2 product charters and be responsible for their success along with your product team counterparts.
• Deliver the expected design support in a successful & timely fashion, for the projects that are currently in progress under your charters, while also providing a helping hand to any team-member who might require some help.

What are we looking for ?

• ... have a Bachelor's degree in Design, UX, HCI, or similar area, or equivalent practical experience.
• ... have a strong portfolio of innovative design work that demonstrates strong UX/UI design skills, curiosity, empathy, business acumen and strong drive to learn
• ... have 4+ years of industry experience in Product Design** and/or design-led practices.
• ... have experience working with cross-functional teams and stakeholder management.
• ... have the ability to quickly incorporate feedback and think about how the UI will scale in future and integrate with the rest of the product.

• Written command over English
• Good people skills & affectionate
• Handle tricky situations and be calm while answering
• Must have basic WordPress troubleshooting skills
• Knowledge of PHP/CSS/JS/React is a plus
• Troubleshoot, debug, and write in-depth solutions to WordPress related issues

About Zuddl

Zuddl allows companies and organisations to set up their premier flagship event from anywhere in the world within 20 minutes. The one platform for all enterprise events, internal or external, hybrid or virtual. Over the last few months, we have had companies like Microsoft, Deloitte, HSBC, Adobe, Barclays, Ab InBev, Razorpay, Synopsys, WhiteHat Jr, Groww etc host their events on Zuddl. NASSCOM uses Zuddl to host their marquee conferences like Product Conclave, ER&D Summit and GCC Conclave.

Responsibilities / Things you would do

Things you would do

• Work on highly interactive React app with video, live streaming, real-time engagement etc
• Handle backend with thousands of concurrent users on large-scale events
• Optimising app performance and build for low-latency and efficient bundle size
• Follow best practices to build high quality app with unit testing
• Modern stack with React, Redux, Java 11, Postgres, Redis
• Collaborate with engineers and designers in fast-paced and high growth environment
• Passion for clean and appropriately tested code
•  

Things you would need

• 3-5 years of experience as Full Stack Developer
• Key expertise in React, Java
• Well rounded Full-Stack developer with exposure to all layers of application and development
• Proficiency with fundamental front end languages such as HTML, CSS, and Javascript
• Strong understanding of different software development practices, infrastructure
• Strong background in technology and application design
• Self-starter, able to deliver project on time meeting high quality standards

Nice to Have

• Experience with WebRTC, Live Streaming or other related video technologies
• Previously worked at high growth Indian startups and/or startup founders highly preferred

Video Platform Architect - C/C++

Details

• Location – Pune
• Reporting to – CTO (Shankar Borate)
• Designation : Architect

Educational Background

• Engineering graduate (B.E./B.Tech)

Professional Experience

• 8+ Years of hands on experience in C/C++ Language, Core C language is preferred

Primary Role

• Full ownership of building our video platform using various open source technologies and if required implement our own video technologies

• You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
• Architect, Develop, implement various features in video platform
• You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented

• Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
• Responsible for fixing various issues in video platform
• Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
• Work with other engineering team for any video related work
• Responsible for supporting video platform in production environment
• Explore new video related technologies, do POCs
• Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
• To build micro-services using C language libraries.
• Integrate video platform with other internal systems as well as external customer systems as per business need
• Coach and lead the team technically
• Experience of automating build and deployment process of C/C++ language based products
• Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
• Strong experience of architect and design of core software product
• Experience of working on Android, iOS and UI technologies

Secondary Role

• Training engineering team on Video technologies
• Ensure DevOps practices are implemented in products that help manage the DevOps well
• Build good understanding of product features
• Participate in technical support call rotation

Other Skills:

• Excellent understanding of Software Architecture, design and development fundamentals
• Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
• Automate the build and deployment process of C/C++ based software products
• Explore and Build in-depth understanding of video technologies  
• Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
• Write micro-services in C language. Integrate external services in existing platform
• Strong understanding of operating system and networking concepts
• Strong debugging and problem solving skills
• Strong understanding of data structure and algorithmic skills
• Ensure Systems are up 24x7
• Participate in technical support
• Travel to customer place to resolve deployment related issues
• Somebody who can think out of box and believe in building excellency in whatsoever he do

Personality and attitude traits

• Problem Solver – We like people who understands and solves problem in best possible way
• Team Player – We believe in team outcome that helps company and team grows along with individual
• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
• Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,