Engineering Manager

Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.

• 4+ years of work experience in test planning and automation of enterprise software

• Expertise in programming using Java or Python and other scripting languages.

• Experience with one or more public clouds is expected.

• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins

. • Experience with performance and scalability testing tools.

• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.

Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

Role & Responsibilities

About the Role:

We are seeking a highly skilled Senior Data Engineer with 5-7 years of experience to join our dynamic team. The ideal candidate will have a strong background in data engineering, with expertise in data warehouse architecture, data modeling, ETL processes, and building both batch and streaming pipelines. The candidate should also possess advanced proficiency in Spark, Databricks, Kafka, Python, SQL, and Change Data Capture (CDC) methodologies.

Key responsibilities:

Design, develop, and maintain robust data warehouse solutions to support the organization's analytical and reporting needs.

Implement efficient data modeling techniques to optimize performance and scalability of data systems.

Build and manage data lakehouse infrastructure, ensuring reliability, availability, and security of data assets.

Develop and maintain ETL pipelines to ingest, transform, and load data from various sources into the data warehouse and data lakehouse.

Utilize Spark and Databricks to process large-scale datasets efficiently and in real-time.

Implement Kafka for building real-time streaming pipelines and ensure data consistency and reliability.

Design and develop batch pipelines for scheduled data processing tasks.

Collaborate with cross-functional teams to gather requirements, understand data needs, and deliver effective data solutions.

Perform data analysis and troubleshooting to identify and resolve data quality issues and performance bottlenecks.

Stay updated with the latest technologies and industry trends in data engineering and contribute to continuous improvement initiatives.

Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and have 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.

What will you do at Fynd?

• Play an active role in SDET during all phases of our product development from requirements elaboration, design/development, test and deployment
• Responsible for manual and automated testing activities for a multi-tier web-based platform. This includes writing test cases based on business requirements, test data creation, creating and maintaining automated scripts to test front-end, API’s and database changes
• Execution of the test phase consistent with the overall project schedules
• Direct interaction/facilitation of bug resolution with engineering teams
• Works effectively within a dynamic team environment following standards and best practices and ensure the highest level of quality
• Ability to understand the technical architecture, its implementation, design patterns, data representations and infrastructure powering these systems.
• Work closely with SDEs and solution architects to understand the tech stack, design and accordingly build the test frameworks, setup infra and build execution models to drive the end-to-end quality efforts of backend systems/services and client apps
• Should be able to debug test failures, read through logs, network calls and make preliminary root cause analysis of defect/bug
• Should be able to develop test plans, test cases, test design documents with good coverage and optimised testing approach
• Should be able to identify the test cases qualifying for test automation
• Creating and maintaining all QA related documentation throughout the process
• Use of tracking tools to log, manage, resolve and report on

Some specific Requirements

• Proficiency in Python
• Good understanding of REST APIs and a solid experience in testing APIs. Should have built APIs at some point and practical knowledge on working with them
• Must have experience in API testing tools like Postman and in setting up the prerequisites and post-execution validations using these tools
• Ability to develop applications for test automation
• Should have worked in a distributed micro-service environment
• Hands-on experience with Python packages for testing (preferably pytest). Should be able to create fixtures, mock objects and datasets that can be used by tests across different micro-services
• Proficiency in git
• Strong in writing SQL queries
• Tools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
• Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
• At least 2 - 4 years of professional experience in quality assurance or/and software application development
• Proven track record of ability to handle time-critical projects

Good to have

• Good understanding of CI/CD
• Knowledge of queues, especially Kafka
• Ability to independently manage test environment deployments and handle issues around it
• Performed load testing of API endpoints
• Should have built an API test automation framework from scratch and maintained it
• Knowledge of cloud platforms like AWS, Azure
• Knowledge of different browsers and cross-platform operating systems
• Knowledge of JavaScript
• 2+ years experience in test automation using tools like TestNG, Selenium Webdriver (Grid, parallel, SauceLabs), Mocha_Chai front-end and backend test automation
• Bachelor's degree in Computer Science / IT / Computer Applications

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

Description: 

 4+ Years of experience in systems development and Guidewire Billing experience. 

 4+ years of technical experience in enterprise-level application design, execution, and software deployments. 

 Hands-on development expertise on Guidewire BillingCenter with configuration. 

 Configure business rules and other business logic in Gosu. 

 Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files. 

 Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc. 

 Experience leveraging source code management, such as GitHub or Bitbucket. 

 Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution. 

 Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts. 

 Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc. 

 Robust understanding of BillingCenter DataModel 

Education: 

 BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.

As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
• Chalk-out and implement the vision, technology roadmap and business goals
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
• Managing the development and delivery of complex features from design to production according to product requirements
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
• Expertise in highly transactional, large relational and complex systems
• Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
• Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
• Strong technical competence with a track record of individual technical accomplishments

As a Director in Acqueon you will need….

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
• With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
• Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment
• Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

ROLE : BPO QUALITY ANALYST (QA)

EDUCATION: ANY DEGREE

EXPERIENCE: 1-5YRS (PREFERRED RELEVANT EXPERIENCE ONLY)

WORK FROM OFFICE: 24*7 (3 SHIFT/DAY-Rotational Shift)

NOTICE PERIOD : IMMEDIATE JOINEE

LOCATION : HASSAN, KARNATAKA

JOB DESCRIPTION:

BPO QUALITY ANALYST-Roles and Responsibilities

• Strong analytical and facilitation skills.
• Monitoring product standards and implementation of quality control programs.
• The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits.
• Performing the internal audit cycle based on facts.
• Planning, organizing, updating and maintaining documentation related to quality parameters.
• Highly self-motivated and directed, with keen attention to detail.
• Good time management skills
• Keeping quality documentation up to date.
• Analyzing the working progress of employees with set parameters.
• Responsible for the review and update of the program quality plans.

• Proficiency in the English language is mandatory. 

Key Responsibilities:

• You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
• Turn user stories, feature requests and defect reports into quality software changes for our customers.
• Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
• Participate in Scrum development process and work towards continually improving the process.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.

Ideal Experience:

• Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
• Experience with Azure Cloud technologies and SaaS product development.
• Excellent communication skills both written and verbal
• A desire to solve complex problems with elegant solutions
• The ability to work well with a team of motivated, smart people

• Design intuitive, human-centric flows, and experiences on the web, iOS, and Android
• Own a wide variety of projects that vary from big picture concepts to granular feature details
• Identify and produce design artifacts that make the team more effective (journey map, user flow, wireframes, etc.)
• Analyze the success of your solutions and iterate
• Create our design system from scratch yourself and help onboard future designers as we scale
• Present work and use design to build alignment and influence product direction
• Research and understand users, plan and conduct usability tests, and leverage data to make confident design decisions
• Influence our product roadmap by advocating for the user and educating the team on key design concerns
• Contribute to high-level strategic decisions with the engineering team and leadership

Skills & Requirements

• If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
• 1-8 years of experience delivering extraordinary design as a UX designer, information architect, interaction designer, or similar. Experience designing in the fintech industry is a big bonus.
• Portfolio with a history of impactful projects that showcase your design process
• Strong UX, interaction, and visual design skills
• A human-centric approach to designing products
• A bias for action and a tenacious focus on how your work impacts users and the business
• Strong cross-functional collaboration and communication skills
• Fluency in commonly used design software (FIGMA!) and related tools

Good to have

• Experience leading / mentoring other designers
• Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
• Experience setting a vision for a product experience.
• Prototyping skills (using Invision, HTML, CSS, Framer, Principle, etc.)
• Ability to write and edit HTML, CSS, and Javascript
• Conceptual understanding of popular front-end frameworks like Angular and React