UX Researcher

Responsibilities
 Responsible for ensuring quality, consistency and coherence of content.
 Primarily responsible for creating, executing and delivering all content needs across
the organization.
 Collaborate with various members of the product design, creative design and
marketing teams to ensure consistency of copy and tonality of voice across
products & campaigns.
 Participate in marketing campaign roadmaps with the Creative Director &
stakeholders from marketing teams.
 Participate in product roadmaps with PMs & Principal Designers.
 Work with various teams to experiment with new types and applications of content
where needed and measure success.
 Lead, mentor & manage a team of content writers.
 Prioritize high-impact UX research to identify opportunity areas and gaps, to fuel
product development cycles, across geographies
 Collaborate with stakeholders across teams, including partner teams, to understand
research needs, scope requirements and create proposals that clearly convey the
goals
 Conduct qualitative research, such as surveys, to evaluate the impact of product
changes and gather insights at scale
 Conduct quantitative research studies and create reports including field
observations as well as in-person and remote interviews, for the consumer-side
 Create research material like interview scripts, facilitator notes, screeners and more
 Synthesize and present research findings, with strong recommendations, to inform
business decisions across all levels of the organization - via presentations, reports
and workshops, etc.
 Advocate for the user and build empathy across the organization, with peers and
leaders across design, product management, marketing and engineering (including
partner teams)

Ideal Candidate
 3-8 years of experience in user or design research
 Excellent communication skills
 Bachelor degree in Human-Computer Interaction, Statistics, Psychology, Computer
Science, or a related field, or equivalent practical experience
 Comfortable with business tools like Excel and Keynote, to help you create and
share research findings, as well as design infographics