Engineering Manager

Job Title:

AI Native Operations Expert – Director / AVP / VP

Company: EOSGlobe

CTC: ₹24 – ₹36 LPA

Open Positions: 3

Experience: 12 – 18 Years

Joining: Immediate Joiners Preferred

Role Overview

EOSGlobe is transforming into an AI-First organization and is looking for an AI Native Operations Expert to lead this transformation. The role focuses on driving automation, process re-engineering, and AI adoption across BPM operations to improve efficiency, scalability, and business impact.

Key Responsibilities

Lead AI-driven transformation initiatives across BPM operations.

Re-engineer processes using Artificial Intelligence, Machine Learning, and automation tools.

Collaborate with leadership and strategy teams to implement AI-first operational models.

Define and track KPIs, productivity metrics, and financial impact of transformation initiatives.

Partner with internal teams and clients to demonstrate AI-driven efficiency and revenue growth.

Identify opportunities for process automation and digital adoption across operations.

Required Skills

Strong expertise in Artificial Intelligence (AI), Machine Learning (ML), and RPA.

Experience in process transformation and digital automation initiatives.

Deep understanding of BPM operations and service delivery models.

Strong leadership and stakeholder management skills.

Analytical mindset with ability to measure financial impact and operational KPIs.

Preferred Qualifications

Experience leading large-scale automation or AI transformation projects.

Exposure to BPM, consulting, or operations leadership roles.

Excellent communication and strategic thinking skills.

MUST HAVE SKILLS

1. Minimum 5 +years of experience in.Net, MVC, and Web API.c#.

2. Minimum 2-3 years of experience in Angular 5, Angular6+.

3. Very good communication skills.

4. Experience with RESTful APIs to connect other backend services.

5. Should have developed more than 2 applications.

6. CI/CD, GIT

7. Good with Threading

8. Experience with performance improvement of applications.

Responsibilities:

• Accountable for driving and generating revenue for the business unit working on outbound sales inquiries on phone calls or chats.

• Attending business networking events to generate leads

• Create and maintain database for outreach via phone, email, LinkedIn and other networking platforms.

• Market research to develop warm leads

• Develop an outreach mechanism through SOPs to reach out to target customers for generating leads.

• Upsell additional services as required to prospects.

• Get an understanding of the services offered at Infidigit on a regular basis by attending interna trainings as and when required.

• Deliver the monthly target as assigned by the business

• Understands pipeline management, working on opportunities/leads through ZOHO or other CRM tools and be able to present a report on a weekly basis to the leadership team.

• Prepare monthly, quarterly and annual sales forecasts.

• Enable the end-to-end onboarding process for new clients, ensuring a smooth transition from prospect to client status.

• Adhere to SOPs for lead conversion and onboarding to ensure successful client onboarding.

• Preparing weekly and monthly reports.

• Maintaining client records. 

We are looking "Relationship Manager" for Reputed Client @ Coimbatore Permanent Role.

• Responsible for generating brokerage primarily through advising clients on their equity portfolio for long term investments as well as positional trading ideas in stocks for short/ medium term.

• Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business.

• Meeting existing customers on a regular basis for achieving service standards.

Skills & Knowledge:

• Graduate / Post graduate with minimum 1 yr exp in Equities on the client side

• Should have sound understanding of capital markets,

• Should be result-oriented, self starter, proactive, good communication skills.

• Should possess strong networking & relationship building skills.

Experience in Test Automation Using Selenium 

1. Understanding Test Requirements and analyzing the Application under Test(AUT). 
2. Generating Test Cases (Test Scripts) using Selenium Element locators and WebDriver API Commands. 
3. Enhancing Test cases using Java Programming. 
4. Debugging Test Cases and Fixing Errors. 

About us

Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

We are looking for ML Research Engineers to work on the following problems:

• Spoken Language Understanding and Dialog Management.
• Language semantics, parsing, and modeling across multiple languages.
• Speech Recognition, Speech Analytics and Voice Processing across multiple languages.
• Response Generation and Speech Synthesis.
• Active Learning, Monitoring and Observability mechanisms for deployments.

Responsibilities

• Design, build and evaluate Machine Learning solutions.
• Perform experiments and statistical analyses to draw conclusions and take modeling decisions.
• Study, implement and extend state of the art systems.
• Take part in regular research reviews and discussions.
• Build, maintain and extend our open source solutions in the domain.
• Write well-crafted programs at all levels of the system. This includes the data pipelines, experiment prototypes, fast and scalable deployment models, and evaluation, visualization and monitoring systems.

Requirements

• Practical Machine Learning experience as demonstrated by earlier works.
• Knowledge of and ability to use tools from theoretical and practical aspects of computer science. This includes, but is not limited to, probability, statistics, learning theory, algorithms, software architecture, programming languages, etc.
• Good programming skills and ability to work with programs at all levels of a finished Machine Learning product. We prefer language agnosticism since that exemplifies this point.
• Git portfolios and blogs are helpful as they let us better evaluate your work.

• What information we collect during our application and recruitment process and why we collect it;
• How we use that information; and
• How to access and update that information.

• Your name, address, email address, telephone number and other contact information;
• Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
• Information from interviews and phone-screenings you may have, if any;
• Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
• Details of how you heard about the position you are applying for;
• Reference information and/or information received from background checks (where applicable), including information provided by third parties;
• Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
• Information related to any assessment you may take as part of the interview screening process.

• Assessing your skills, qualifications and interests against our career opportunities;
• Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
• Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
• Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
• Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
• Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

• AWS
• Postgresql
• EC2 on AWS
• Angular
• Node
• Cognito
• and most importantly Serverless

• 5+years’ experience in progressive development or architect roles
• Very strong programming skills in one or more of the above languages
• Deep understanding of back end systems; AWS architectures and managed service ecosystems
• Good understanding with web/app design workflow including user research, user scenario, user persona, sitemap, wireframing, and mockups
• Design, develop and implement quality solutions to meet complex project requirements as per defined timelines
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required