Social Media Intern

About Us

Zentosys Solutions Pvt. Ltd. is a technology-driven IT services company specializing in modern web and mobile application development. We empower businesses worldwide with innovative, scalable, and efficient software solutions. Be a part of our dynamic team and contribute to building impactful digital products.

Responsibilities

• Develop, maintain, and optimize full-stack applications using modern technologies.
• Implement backend logic using Node.js, TypeScript, and frameworks like Express.js or NestJS.
• Build intuitive, responsive, and high-performance frontend applications using React.js, Next.js, or similar frameworks.
• Design and integrate RESTful APIs and ensure seamless communication between front-end and back-end systems.
• Utilize CI/CD pipelines for automated deployment and continuous integration.
• Manage and optimize cloud infrastructure using AWS services.
• Debug, troubleshoot, and ensure application reliability and performance across the stack.
• Design database schemas and manage MongoDB for efficient data handling.
• Collaborate with cross-functional teams, including DevOps, designers, and product managers, to deliver high-quality solutions.
• Stay updated with the latest technologies, frameworks, and best practices in software development.

Requirements

• Experience: 2+ years in full-stack development.
• Strong expertise in Node.js, TypeScript, and backend frameworks like Express.js, NestJS, or Fastify.
• Proficiency in frontend technologies like React.js, Next.js, HTML5, CSS3, and JavaScript (ES6+).
• Hands-on experience with CI/CD pipelines and tools such as Jenkins, GitHub Actions, GitLab CI, or similar.
• Practical knowledge of AWS services, including EC2, S3, RDS, Lambda, and IAM.
• Experience with database schema design and management using MongoDB.
• Strong problem-solving skills with a logical and analytical approach to challenges.
• Familiarity with Git for version control and collaboration in a team environment.
• Excellent communication and teamwork skills to contribute effectively in a collaborative setting.

Preferred Skills

• Exposure to GraphQL for API development.
• Knowledge of Docker and container orchestration.
• Familiarity with Serverless Framework for deploying cloud-native applications.
• Experience with testing frameworks like Jest, Mocha, or Cypress.
• Understanding of state management libraries like Redux, Zustand, or similar.
• Hands-on experience with Terraform or other infrastructure-as-code tools.

What We Value

• Problem Solvers: Professionals who can tackle challenges with creativity and precision.
• Team Players: Individuals who thrive in a collaborative, dynamic environment.
• Growth Mindset: Developers who are eager to learn, adapt, and grow with the organization.

What We Offer

• Competitive salary in the range of ₹6 LPA to ₹15 LPA based on skills and experience.
• Work on diverse and impactful projects for a global clientele.
• A culture that encourages innovation, professional growth, and skill enhancement.
• Flexible working hours and a healthy work-life balance.
• Exposure to cutting-edge technologies and tools.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Full-stack development: 2 years (Required)

Work Location: In person

Expected Start Date: 05/02/2025

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Job description

Motion Graphic Artist with experience to develop our company's overall layout and production design. Motion Graphic Artist: Photoshop / After Effects / Illustrator. Take the design brief to record requirements and needs. Think creatively and develop innovative design concepts and graphics.

Required Candidate profile

Adobe After Effects, Making Explanatory Videos, Promotional Videos.

Knowledge of After Effects

Expertise in all forms of animation and design, especially for brands and branded content.

Must be able to work with a wide range of mixed media, stop motion, 2D

Design and animation aesthetic

Eagerness to learn and improve software skills.

 An inquisitive attitude and explorative approach to work.

Hii 

Please Find the Job Details below.


Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelors or Master's degree in Business, Marketing or a related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

• Be part of the customer success team and own a process in user onboarding journey

• Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

• Ensure good customer experience and execute a feedback loop to improve the related processes

• Understand Crio’s product offerings and customer acquisition process

• Organize and manage work and report progress with CRM/Spreadsheets

• Good communication skills in English and Hindi (optional)

• 1+ years exp of customer handling roles preferred

• Motivation and drive to learn and grow in career

• Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
  
  
  

• Take the microservices architecture to the next level of scalability, efficiency, observability, and availability. 
• Build, deploy & run multi-homed systems that work in multiple regions and cloud providers. 
• Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile. 
• Optimize algorithms which influence personalization, fulfillment/allocation, pricing, maps & routing, fleet positioning, payments, fraud prevention etc 
• Create platforms, reusable libraries, and utilities wherever applicable 
• Write high-quality code that is modular, functional and testable; Establish the best coding practices 
• Formally mentor junior engineers on design, coding, and troubleshooting 
• Troubleshoot issues effectively in a distributed architecture 
• Communicate, collaborate and work effectively in a global environment 
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product

Experience:

• of years  - 10+ years
• Type of experience - software design, development & architecture
• Experience in Product companies working on Internet-scale applications is preferred 
• Contribution to open-source software, tech blogs, talking at tech conferences, etc. 

Educational Qualifications:

○  Must have - Bachelor’s or Master’s degree in Engineering from premier institutes preferred  

Key competencies:

•  Deep understanding of one or more of Java/Go/Scala/C++. Ability to understand and critique the core library/language constructs. 
• Knowledge of processor, memory, network and storage internals. 
• Deep understanding of distributed systems including fault modeling, concurrency, isolation, consensus etc. 
• Internals of a RDBMS like MySQL 
• Conversant with the internals of systems like Kafka, Cassandra/Scylla, Redis, RocksDB, etc 
• Working knowledge of hosting and network infrastructure (K8s, Envoy, etc) 
• Familiarity with binary serialization protocols like thrift/protobuf/flatbuffers etc 
• Familiar with gRPC, HTTP/2, QUIC, etc. 
• Troubleshooting memory issues, GC tuning, resource leaks etc. 
• Strong problem-solving skills, algorithmic skills and data structures. 
• Productionizing machine learning pipelines using Spark/Flink/TensorFlow etc 

Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.

The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.

To know more, head over to: www.dotpe.in

About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.

Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.

Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip

Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.

Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com

Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!

About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS

Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges

Need to use behavioral science, Gamification, virality, human-centered design methodologies and entertainment-based techniques to motivate people to take action. 

◆ BEHAVIOR DESIGN – applying behavior science and psychology to program and digital/app design, UX, message framing, gamification and behavioral economics-based "nudges" that influence behaviors  

◆ PERSUASIVE COMMUNICATIONS – devising copy that leads to action for marketing materials, brand names, websites, apps, video scripts and more  

◆ TRANSMEDIA STORYTELLING – working across media with a research-proven approach to craft stories, comics and educational games about your issue that lead to behavior change

  ◆ STRATEGY DEVELOPMENT – clarifying goals and objectives, segmenting the audience and their needs, specifying the marketing mix, crafting program design, branding and messaging  

◆ FORMATIVE RESEARCH – understanding your priority audiences and the competitive environment in which the program will be carried out, through methods like surveys, interviews, focus groups, social media analysis and ethnography  

◆ EVALUATION – designing an evaluation plan, setting up metrics and tracking mechanisms, conducting research, and providing results and recommendations in action-focused reports