UI/UX Designer

Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation. Python is dynamically type-checked and garbage-collected.

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Responsibilities of the role:

·      Manage extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via Datorama or in partnership with Neo Technology team. Data sources will include: web analytic tools, media analytics, customer databases, social listening tools, search tools, syndicated data, research & survey tools, etc…

· Implement and manage data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements · Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage all data visualizations and ensure data is presented accurately and is visually pleasing

· Assist analytics team in running numerous insights reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around.

Requirements :

· 5+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with data visualization tools such as Datorama, Tableau, or PowerBI

· Additional desirable skills include tag management experience, application coding experience, statistics background

· Digital media experience background preferred, including knowledge of Doubleclick and web analytics tools

· Excellent communication skills

· Experience with HTML, CSS, Javascript a plus

About the company

Adia makes clinicians better diagnosticians.

Adia is set to revolutionize the diagnostic process for both doctors and patients. Leveraging our extensive knowledge and experience in medicine, coupled with advanced technology and AI, we aim to improve diagnostic accuracy while also reducing and optimizing costs. This leads to more satisfied patients, efficient doctors, and less financial burden for all involved. 

Adia enables advanced clinical decision support (CDS) and guides lab test selection and result interpretation by using patient’s data and clinical context. On top of that Adia changes how healthcare providers get paid by combining predictive and guiding diagnostic decisions with medical claim factoring that advances payments to providers. The whole medical journey is getting automated. 

By effectively "underwriting" medical services to confirm payment eligibility from health plans, Adia ensures real-time payments to providers. This frees providers from the uncertainties of payer reimbursements, enabling predictable cash flow for better business management and patient care. 

Adia commits to building products with the latest technology, finest predictive models, LLMs, a comprehensive medical Knowledge Graph, and more.

Visit our website: https://www.adia.ai/

To achieve that we need to build a world-class Financial platform, which can perform financial projections for a lab order in matter of milliseconds and move money between all healthcare actors involved with traceability in place.

What you'll be doing

The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your collaborative attitude and interpersonal skills will help you thrive as an Engineering Manager.

You will be in charge of building the Financial platform team from scratch. This team will be responsible for covering “Revenue cycle management” and “Money movement” product areas.

Your first 90 days

• Your first two weeks will focus on onboarding. You'll work on small coding tasks to learn our tech stack, system architecture, and medical domain basics.
• Next month, you will collaborate with the Product Manager to develop a comprehensive team roadmap and initiate the recruitment process for essential team members.
• By the end of your third month, you'll have a common managerial routine, including team rituals, one-on-one meetings, planning for future product cycles, and active participation in management team initiatives.

Primary Responsibilities

• Hiring great talent and adjusting hiring process to meet team’s needs.
• Planning together with the team a roadmap for product cycles.
• Manage, coach, and support engineering team. Coaching and growing engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
• Providing feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
• Fixing small bugs or doing small improvements to our tech stack while staying off the critical path.
• Communicate team goals and ensure project timelines are met

Requirements

• At least 12+ years experience in Software development roles
• 3+ years' experience as Engineering manager.
• 5+ years experience as Lead Engineer.
• Proficiency in Node.js, JavaScript, TypeScript, PostgreSQL, NoSQL and Cloud
• Self motivated , thought leader with proven Engineering leadership skills
• US Health care domain expertise is preferred
• Fintech and exposure to payment gateway systems will be added advantage

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

• Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.
• Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.
• I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

Responsibilities:

• Develop user-facing features such as web apps and landing portals.
• Ensure the feasibility of UI/UX designs and implement them technically.
• Create reusable code and libraries for future use.
• Optimize applications for speed and scalability.
• Contribute to the entire implementation process, including defining improvements based on business needs and architectural enhancements.
• Promote coding, testing, and deployment of best practices through research and demonstration.
• Review frameworks and design principles for suitability in the project context.
• Demonstrate the ability to identify opportunities, lay out rational plans, and see them through to completion.

Requirements:

• Bachelor’s degree in Engineering with 10+ years of software product development experience.
• Proficiency in React, Django, Pandas, GitHub, AWS, and JavaScript, Python
• Strong knowledge of PostgreSQL, MongoDB, and designing REST APIs.
• Experience with scalable interactive web applications.
• Understanding of software design constructs and implementation.
• Familiarity with ORM libraries and Test-Driven Development.
• Exposure to the Finance domain is preferred.
• Knowledge of HTML5, LESS/CSS3, jQuery, and Bootstrap.
• Expertise in JavaScript fundamentals and front-end/back-end technologies.

Nice to Have:

• Strong knowledge of website security and common vulnerabilities.
• Exposure to financial capital markets and instruments.

Compensation and Benefits Package:

• Competitive compensation with a discretionary annual bonus.
• Performance-linked variable compensation.
• Medical insurance.

A note on location. While we have team centers in Boulder, New York City, San Francisco, Charlotte, and Mumbai, this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

A Sales Team Leader is responsible for managing and guiding a team of sales representatives to meet and exceed sales targets. Below is a typical job description for this role:

Job Title: Sales Team Leader

Location: Work From Home

Job Type: Full-Time

Reports to: Sales Manager / Director of Sales

Job Summary:

The Sales Team Leader will be responsible for overseeing the daily operations of the sales team, ensuring the team meets or exceeds sales goals, and providing support and training to sales representatives. The Sales Team Leader will act as a role model for the team, driving performance, and promoting a positive, results-driven environment.

Key Responsibilities:

Team Management: Supervise, motivate, and lead a team of sales representatives to achieve individual and team sales targets.

Sales Strategy Implementation: Assist in developing and implementing effective sales strategies to drive business growth.

Training and Development: Provide ongoing training, mentoring, and development to team members to enhance their sales skills and product knowledge.

Performance Monitoring: Track and evaluate individual and team performance, providing feedback and coaching to improve outcomes.

Customer Relationship Management: Maintain strong relationships with key clients and manage high-level customer interactions to ensure customer satisfaction.

Reporting: Prepare and present regular sales reports to senior management, highlighting achievements, challenges, and recommendations.

Problem-Solving: Address any issues or conflicts within the team, ensuring they are resolved effectively and promptly.

Collaboration: Work closely with other departments, such as marketing and customer service, to align sales strategies with overall business goals.

Target Setting: Assist in setting sales targets for the team and ensure these are communicated clearly to all team members.

Market Analysis: Keep up-to-date with industry trends, market conditions, and competitors to make informed sales decisions.

Qualifications:

Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).

Experience: Minimum of 3 years of experience in sales, with at least 2 years in a leadership or supervisory role.

Skills:

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proven track record of meeting or exceeding sales targets.

Ability to analyze sales data and market trends.

Strong problem-solving skills and the ability to make decisions under pressure.

Proficiency in CRM software and MS Office Suite.

Personal Attributes:

Goal-oriented and results-driven.

Motivational leader with the ability to inspire and influence others.

High level of integrity and professionalism.

Adaptability and ability to work in a fast-paced environment.

Leading & Building content marketing strategy for Slurrp farm and specific marquee campaigns as a part of content marketing roadmap that includes Digital/ Performance/ Social & Editorial partnerships, CRM, PR & Publicity  Ensuring all content is on-brand, consistent, in terms of style, quality & tone of voice across channels 

Partner with the creative, studio, and external agency teams to build content assets needed for campaigns and season launches 

Deep dive into consumption outcomes and marketing impact and continually experiment on marketing approaches and tactics to build organic traffic for the brand 

Maintain, develop & execute master content calendar for the brand 

What to bring 

8-10 years of experience in In-house creative studio/ agency along with deep knowledge and experience in driving & managing digital content marketing 

BA in literature (mandatory) & MA (preferred) or similar qualification 

Consumer Tech/ FMCG / D2C experience is highly desirable 

Should possess leadership skills to lead the content team to successful completion of its objectives 

Strong attention to detail and ability to work with timelines

About us

1. Innoviti (http://www.innoviti.com/">innoviti.com) is India’s largest provider of payment solutions to Enterprise merchants. 
2. Processing $10 Bn of payments from 2000 cities. We today have 76% of Enterprise market share. 
3. Enterprises such as Reliance, Landmark Group, Shoppers Stop, Pantaloons, Hamleys, Van Heusen, Louise Phillipe, Madura Garments and several other hundreds of Enterprises are our customers.
4. Our vision is to use technology to unlock the hidden value in payments, helping large and small businesses constantly find new and unique ways to grow faster with lesser efforts.
5. We believe payment transactions are more than money moving pipes.  Whenever a payment happens, it is not only the merchant who makes money, but also the brand whose product was sold and the bank whose payment instrument was used.  A merchant, brand, and bank talk to the same consumer, however there is no easy way for them to talk to each other.  Our technology makes this collaboration happen, and makes it happen at the point of payment. We help them share customers and share marketing budgets, in turn targeting customers better than possible otherwise. By making it happen at the point of payment we ensure for each party that their marketing efforts are translating into sales.
6. Today our technology has helped large businesses grow faster with lesser efforts.  They have been able to offer EMI, BNPL, Cashbacks, Loyalty Point redemption and other offers with merchants, brands and banks participating in it.  Every day new use cases are designed and stitched using our technology platform.
7. Our next target are small merchants.  For them, the problems are far larger and more complex.  They have no means to access the marketing budgets or customers of large brands or banks.  They cannot even cross the regional offices of these businesses.  This is where we come in.  We are bringing the power of the technology created for large merchants to these businesses.  Helping bring the power of large brands and banks with whom we already partner to small merchants.
8. Innoviti’s first target category in this segment is small merchants selling electronic goods – mobiles, durables, laptops etc.  They are struggling the most as their customers find attractive offers online through partner brands and banks, which they can’t match in their stores.  These businesses offer the advantage of touch, feel and explanation in local language.  What they lack is the technology to discover, access customers and attract them with superior offers.
9. GENIE, our smart marketing platform helps them do that.  It is a mobile app that integrates with bank and brands on one end and Google and Facebook on the other.  It not only helps them discover and access customers searching for these products online, but also attract them to their stores with offers better than online.
10. The app was launched in July 2021 and has shown a 100% month-on-month growth, with more than 23% of the merchant’s monthly sales now happening through it.  
11. In the next 5 years Innoviti wants to scale up its GTV from $10Bn to $30Bn, multiplying its revenue 10X.  
12. We want to be recognized in this space as the company that transformed the payments industry by showing ways of extracting value from payment transactions better than anyone else.  We want to be setting the path for the next generation of payment solutions, that will be followed by others.
13. Towards this we need to hire aggressive talented individuals, who firmly believe that no problem is unsolvable.  That there is always a way to solve the toughest of problems.  Those who get excited by solving such tough problems at scale, and seeing the impact of that around them in the market.  Those who feel fulfilled when they see that it is making a difference to the lives of people around them.

To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.

Would you like to join this journey?

Job Description

Designation: Product Manager

Location: Bangalore (Work From Office)

Qualification: Graduation/Post Graduation from reputed institutes

Please find below the job description for various Product Manager openings.

1. uniPAY Next Product Manager
   1. Should come from a retail IT background, either vendor to retail IT or working as a Sr. Manager/AVP in retail IT
   2. Experience in implementing POS solution for retail checkout
   3. Experience in implementing SAP or Microsoft Dynamics
   4. Atleast 8-10 years of experience in retail IT
   5. Strong understanding of store level IT operations, cashier challenges
   6. Should have experience in product and project management
   7. Would be responsible for solutioning support to business
   8. Would be responsible for all customer communication around new projects
   9. Would be responsible for product roadmap
   10. Would be responsible for driving usage of product, customer satisfaction and wallet share of customer.

1. Payments Product Manager
   1. Should come from a payments background in a bank. Either a vendor to the bank providing payment systems – like FIS, Atom, Hitachi, Zeta, or working in the payments department of a bank as a product manager.
   2. Experience in implementing cards and UPI systems
   3. Strong understanding of card and UPI technology
   4. Atleast 8-10 years of experience in payments as Product Manager/Sr. Product Manager role.
   5. Would be responsible for interfacing with banks, other financial service providers for solutioning support and communication.
   6. Would be driving the payments platform roadmap
   7. Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.

1. Installments Product Manager
   1. Should come from a lending background in a bank, NBFC.
   2. Either a vendor to these entities like from Nucleus, Lentra, Jocata, or working in a bank/NBFC in the product management department.
   3. Experience in implementing various lending products for various segments
   4. Strong understanding of fundamentals of how lending works
   5. Atleast 8-10 years of experience in lending as Product Manager/Sr. Product Manager role.
   6. Would be responsible for interfacing with banks/NBFCs, other financial service providers for solutioning support and communication.
   7. Would be driving the installments platform roadmap
   8. Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.

1. Brand Product Manager
   1. Should come from a strong catalogue management background in retail IT automation companies – typically MNCs here.
   2. Experience in designing systems for organizing retail brand catalogues for various end uses such as inventory, pricing, taxes.
   3. Experience in having worked with large retailers, both online and offline in providing and integrating such systems with them.
   4. Strong fundamentals in data and database management.
   5. Atleast 8-10 years of experience in this role as Product Manager/Sr. Product Manager.
   6. Would be responsible for interfacing with retailers, OEMs for solutioning support and communication.
   7. Would be driving the brands platform roadmap
   8. Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer

1. GENIE App Product Manager
   1. Should come from a strong mobile app product management background
   2. Apps that deal with live transaction level management
   3. Should have a strong start-up mindset of rapid changes
   4. Strong in UI/UX, strong understanding of consumer interactions with mobile interfaces
   5. Experience of having designed apps from scratch, taken it to scale of atleast 1 million active users
   6. Experience in designing interfaces, notification management, usage tracking systems
   7. Atleast 5-6 years of experience in this role as Product Manager/Sr. Product Manager.
   8. Would be responsible for interfacing with product marketing, small and medium merchants, their cashiers.
   9. Would be driving the GENIE App roadmap
   10. Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer

1. Sales Platform Product Manager
   1. Should come from a strong background of designing workflows and use-cases in SalesForce for field force management
   2. Experience in integrating SalesForce with other systems for data and decisions
   3. Experience in having worked with organizations with large field force for such system creation.
   4. Strong fundamentals in data and database management.
   5. Atleast 8-10 years of experience in this role as Product Manager
   6. Would be responsible for interfacing with internal business and operations team for solutioning the systems and then driving roadmap.
   7. Would be driving the sales platform roadmap
   8. Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer

Personality:

• The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.
• The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.
• Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.