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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
Review Criteria
- Strong Senior Backend Engineer profiles
- Must have 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems
- Must have strong backend development experience using one or more frameworks (FastAPI / Django (Python), Spring (Java), Express (Node.js).
- Must have deep understanding of relevant libraries, tools, and best practices within the chosen backend framework
- Must have strong experience with databases, including SQL and NoSQL, along with efficient data modeling and performance optimization
- Must have experience designing, building, and maintaining APIs, services, and backend systems, including system design and clean code practices
- Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)
- (Company) – Must have worked in product companies / startups, preferably Series A to Series D
- (Education) – Candidates from top engineering institutes (IITs, BITS, or equivalent Tier-1 colleges) are preferred
Role & Responsibilities
As a Founding Engineer at company, you'll join our engineering team during an exciting growth phase, contributing to a platform that handles complex financial operations for B2B companies. You'll work on building scalable systems that automate billing, usage metering, revenue recognition, and financial reporting—directly impacting how businesses manage their revenue operations.
This role is perfect for someone who thrives in a dynamic startup environment where requirements evolve quickly and problems need creative solutions. You'll work on diverse technical challenges, from API development to external integrations, while collaborating with senior engineers, product managers, and customer success teams.
Key Responsibilities-
- Build core platform features: Develop robust APIs, services, and integrations that power company’s billing automation and revenue recognition capabilities
- Work across the full stack: Contribute to both backend services and frontend interfaces, ensuring seamless user experiences
- Implement critical integrations: Connect company with external systems including CRMs, data warehouses, ERPs, and payment processors
- Optimize for scale: Build systems that handle complex pricing models, high-volume usage data, and real-time financial calculations
- Drive quality and best practices: Write clean, maintainable code while participating in code reviews and architectural discussions
- Solve complex problems: Debug issues across the stack and work closely with teams to address evolving client needs
The Impact You'll Make-
- Power business growth: Your code will directly enable billing and revenue operations for fast-growing B2B companies, helping them scale without operational bottlenecks
- Build critical financial infrastructure: Contribute to systems handling millions in transactions while ensuring accurate, compliant revenue recognition
- Shape product direction: Join during our scaling phase where your contributions immediately impact product evolution and customer success
- Accelerate your expertise: Gain deep knowledge in financial systems, B2B SaaS operations, and enterprise software while working with industry veterans
- Drive the future of B2B commerce: Help create infrastructure powering next-generation pricing models from usage-based to value-based billing.
Job description
1.Minimum 1-2 Years of Experience in Web Application Development.
2.Knowledge of PHP web frameworks including Laravel and Codeigniter is a plus.
3.Knowledge of front-end technologies including JavaScript, AJAX is a plus.
4.Understanding of object-oriented PHP programming.
5.Previous experience creating scalable applications.
6.Exposure to code versioning tools including Git, Mercurial, CVS and SVN.
7.Familiarity with SQL Databases is a plus.
8.Good logical and analytical skills.
Key Performance Indicators:
1.Collaborate with team members to determine best practices and client requirements for software development.
2.Solve complex performance problems and architectural challenges.
3.Write “clean”, well-designed code.
4.Good understanding of data structures & algorithms and their space & time complexities.
5.Strong technical aptitude and a good knowledge of CS fundamentals.
About Bynaric Systems:
We are a young, IT / EdTech small start-up having a strong presence in Institutional ERP product market; we build everything around “People”. A Team of agile software engineers addicted to new technologies, love programming and inclined towards new technologies. Work/life balance is a priority for us, with a Strong Roadmap, we are on a growth path and looking for a passionate, self-starter.
Interested applicants share your resume at hrbynaric.in
Function: Software Engineering → Backend Development
- Python
- Flask
Requirements:
- Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
- Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
- Should have work experience on following stacks/libraries: Flask
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
- Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Understanding of accessibility and security compliance
- Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.
Responsibilities:
- Design and implement product features that are secure, scalable, robust, and easy to implement and maintain.
- Technically lead self-organizing Agile teams.
- Plan and identify solutions and risks within the assigned team.
- Be responsible for implementing features, provide bug fixes, reviewing code quality, reviewing the design to ensure they work well at cloud scale.
- Take pride in ownership in design and product features delivered.
Skills and Qualifications:
- Exp - 2 yrs to 10 yrs
- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
- Good knowledge of Client side scripting – JavaScript and JQuery, Kendo.
- Knowledge of design patterns is required.
- Ability to deliver software and artefacts independently.
- Ability to mentor technical teams and evaluate software artefacts.
- Ability to communicate with technical experts as well as functional teams.
- Ability to propose solutions for design and architecture.
- Demonstrated experience in complex software troubleshooting techniques.
- Experience in Product Engineering is desirable.
- Exposure to Windows Azure is an added advantage.
Job Requirements:
· Bachelor’s degree (minimum) in Computer Science or Engineering.
· Minimum 5 years of experience working as a senior–level Software Engineer
· Excellent programming and debugging skills in RoR and Python
· Experience in web development and automation
· Experience developing on Windows and Linux systems
Although not required, the following are a plus:
· Experience working with Build scripts, Shell scripts, Makefiles
· Experience with Jenkins and other CI/CD tools
· Knowledge of RESTful web services and docker
Responsibilities:
- Develop the core platform components.
- Work on integrations with 3rd party systems.
- Co-ordinate with frontend team, designers, and product managers on development requirements
Requirements:
- At least 3 years of experience in developing and managing software systems.
- Proficiency in programming, data structures and algorithms.
- Deep understanding of caching technologies, databases and OOPS.
- Computer science degree from a tier1 college is a MUST.
- Experience in Python is preferred.
Why join the navy when you can be the pirate?
Get onboard this ship & let's make KYC and onboarding easier than ever!
We want to ensure that our tech is successfully consumed by end users easily.
We are looking forward to work with you.
We would love to have you for the following reasons :
- Strong hold in python based backends such as Flask & Django
- Knowledge of backend principles, patterns, and best practices
- Aware of the open-source ecosystem and the libraries available.
- Proficient understanding of Git
- Must have written Unit, Integration and UI Test Cases
- Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
- Experience in working with distrubuted data using REST APIs, JSON and other technologies
- Potential interns with experience in containers will hold an advantage.
- Experience in Kafka & ELK will be an advantage.
- Experience of 1-2 years.










