Test Automation Engineer

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

We are looking for a data-driven and proactive CRM & Performance Marketing Associate to strengthen customer engagement, retention, and full-funnel marketing for our premium lifestyle brands.

This role integrates CRM, email/WhatsApp marketing, automation, and performance marketing (Meta, Google, YouTube) to drive acquisition and loyalty.

You will report to the Marketing Manager and collaborate closely with the Operations and E-commerce teams.

Key Responsibilities:

1. CRM & Customer Retention

• Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.
• Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.
• Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).
• Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

• Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.
• Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.
• Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.
• Test audience clusters for premium segmentation.
• Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

• Create integrated dashboards covering CRM and paid media performance.
• Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.
• Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.
• Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

• Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.
• Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.
• Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.
• Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).
• Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.
• Strong analytical mindset; ability to interpret campaign data and make optimization decisions.
• Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.
• Excellent communication and coordination skills, with a premium brand sensibility.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

• Strong Expertise in CodeIgniter Framework.
• Sound knowledge of database designing and application architecture planning for Core PHP projects.
• Expertise in PHP, MVC Frameworks, and good technology exposure of CodeIgniter Open cart or any CMS added advantage.
• String core PHP Hands-on experience.
• Good Knowledge of PHP5, MySQL, jQuery, JavaScript, HTML5, CSS3, XML
• Assure that all user input is validated before submitting it to the back-end.
• A good understanding of asynchronous request handling, partial page updates, and AJAX will be preferred.
• Prior experience in the payment gateway or education ERP domain is a plus.

Job Details*

We're a Saas startup and are looking for a passionate UI/UX cum Product Designer to join our team in order to assist with UI/UX design. We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

- Able to work in good coordination with production managers and engineers.

- Capable of generating new ideas.

- Should have hands-on experience with Photoshop and Illustrator.

- Should have experience with logo design, corporate brand identity design, web UI design, app UI design.

- Identify and troubleshoot UX problems.

- Discuss the idea with the internal team.

- Knowledge about style standards on fonts, colors, and images.

- Develop UI mockups and prototypes.

Join us and watch your designs come to fruition. We'll let your creative ideas truly come to life!

Job Summary*

We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

We are seeking a motivated and results-driven Tele Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, engaging potential clients, and driving sales of our technology solutions. This role requires excellent communication skills, a persuasive approach, and a strong focus on achieving sales targets. 

Key Responsibilities: 

- 1. Outbound Calls: Contact prospective and existing customers by phone to introduce, promote, and sell products & services. 

2. Lead Generation: Identify and qualify new sales leads from provided lists, referrals, and other sources. 

3. Sales Pitch: Deliver compelling sales pitches, respond to customer inquiries, and handle objections to close sales. 

4. Customer Engagement: Build and maintain positive relationships with customers, understanding their needs and offering appropriate solutions. 

5. Data Management: Accurately record and update customer information, interactions, and sales activity in the CRM system. 

6. Sales Targets: Meet or exceed individual and team sales goals and quotas. 

7. Feedback Collection: Gather and report customer feedback to help improve products, services, and sales strategies. 

Backend Developer (Python)

Company and Founders
Egregore Labs (http://www.egregorelabs.com/">www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology. More about the founders is available here and here

We operate at the intersection of Unstructured Data and Finance. We run multiple products, including Romulus (http://www.romulus.co/">www.romulus.co) and Robana (http://www.robana.ai/">www.robana.ai) - all our products work on the same underlying principles and set of technologies.

Ideal Background

• At least 2 years experience in back-end development in a fast-paced environment, working in Python
• Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
• Exposure to AWS, Azure or other cloud providers
• Sound understanding of computer science principles
• Exposure to any of the following
• Financial services
• Natural Language Processing
• Robotic Process Automation
• Intelligent Document Processing
• Document Management and Repositories

Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Integrate our products with 3rd party products/tools/services
• Document your code, write test cases, etc.

Skills

• Hands-on experience with Python (2+ years)
• Sound understanding of Postgres and NoSQL databases such as MongoDB
• Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
• Understanding of databases, and related tools, paradigms
• A computer science education would be great, but other engineering disciplines are ok as well

Desirables
We are looking for a person who has :

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We- ve grown up on Wall Street. We work hard, and have aggressive goals. We want our team-mates to be focused, goal-oriented and consistent high achievers.
• Execution Focus- - Our business is about getting things done, and getting things done right. We want outcome focused colleagues who can multi-task, and execute quickly and elegantly.

Work From Home

Package: 7-12 LPA

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's / BBA degree.
• 1+ years in SaaS sales industry.
• Experience in full sales cycle including deal closing demonstrated sales success.
• Strong negotiation skills.
• Strong communication and presentation skills.
• CRM experience shall be a BIG PLUS.

Responsibilities: 

• Identify complex business problems and work towards building analytical solutions in-order to create large business impact.
• Demonstrate leadership through innovation in software and data products from ideation/conception through design, development and ongoing enhancement, leveraging user research techniques, traditional data tools, and techniques from the data science toolkit such as predictive modelling, NLP, statistical analysis, vector space modelling, machine learning etc.
• Collaborate and ideate with cross-functional teams to identify strategic questions for the business that can be solved and champion the effectiveness of utilizing data, analytics, and insights to shape business.
• Contribute to company growth efforts, increasing revenue and supporting other key business outcomes using analytics techniques.
• Focus on driving operational efficiencies by use of data and analytics to impact cost and employee efficiency.
• Baseline current analytics capability, ensure optimum utilization and continued advancement to stay abridge with industry developments.
• Establish self as a strategic partner with stakeholders, focused on full innovation system and fully supportive of initiatives from early stages to activation.
• Review stakeholder objectives and team's recommendations to ensure alignment and understanding.
• Drive analytics thought leadership and effectively contributes towards transformational initiatives.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.