Engagement Manager

Job Title: BMC Helix ITSM / Remedy Developer

Experience: 5 – 10 Years

Location: Pune / Bangalore (Onsite)

Employment Type: Full-time

Notice Period: Immediate joiners / 0–15 days preferred

Skills:

BMC Helix ITSM, Remedy AR System, Smart IT, Digital Workplace, ITSM Modules, CMDB, Incident Management, Change Management, JavaScript, Workflow Customization, Integrations, REST APIs

Job Description:

Sanglob Business Services is hiring an experienced BMC Helix / Remedy Developers for immediate openings.

Key Responsibilities:

• Develop and customize BMC Helix ITSM applications
• Work on Incident, Change, Problem & Service Request Management modules
• Build workflows, filters, escalations and forms in Remedy AR System
• Integrate Helix with external applications/APIs
• Support Smart IT / Digital Workplace implementations
• Troubleshoot production issues and optimize existing workflows
• Collaborate with business and technical teams

Requirements:

• 5+ years in BMC Remedy / Helix
• Strong hands-on with ITSM modules
• Experience with AR System development/customization
• Good knowledge of integrations and APIs
• Good communication skills

Good to Have:

• Helix Digital Workplace
• CMDB / Discovery exposure
• ITIL knowledge

Apply:

Interested candidates can apply on Cutshort or share profiles directly.

Immediate joiners preferred. Referrals welcome.

JOB DESCRIPTION:

Location: bangalore

Mode of Work : 3 days from Office

DSA(Collections, Hash maps, trees, Linkedlist and Arrays, etc), Core Oops concepts(Multithreading, Multi Processing, Polymorphism, Inheritance etc) Annotations in Spring and Spring boot, Java 8 Vital features, database Optimization, Microsevices and Rest API

• Design, develop, and maintain low-latency, high-performance enterprise applications using Core Java (Java 5.0 and above).
• Implement and integrate APIs using Spring Framework and Apache CXF.
• Build microservices-based architecture for scalable and distributed systems.
• Collaborate with cross-functional teams for high/low-level design, development, and deployment of software solutions.
• Optimize performance through efficient multithreading, memory management, and algorithm design.
• Ensure best coding practices, conduct code reviews, and perform unit/integration testing.
• Work with RDBMS (preferably Sybase) for backend data integration.
• Analyze complex business problems and deliver innovative technology solutions in the financial/trading domain.
• Work in Unix/Linux environments for deployment and troubleshooting.
• Angular and AWS must skill

Strong Full stack developer Profile

Mandatory (Experience 1) - Must Have Minimum 5+ YOE in Software Development,

Mandatory (Experience 2) - Must have 4+ YOE in backend using Python.

Mandatory (Experience 3) - Must have good experience in frontend using React JS with knowledge of HTML, CSS, and JavaScript.

Mandatory (Experience 4) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server /

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

• Must have knowledge of at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Knowledge of CMS architectures like Wordpress, Joomla, Drupal etc. will be an added advantage.
• Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc will be an added advantage.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

Role

We are looking for an Associate Software Engineer - Java with experience in building high-performing, scalable, enterprise-grade applications.

Responsibilities

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components

Qualifications

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 2+ years Experience with Java
• Experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.

• Collaborate, brainstorm, and strategize with multiple teams or clients for a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communication, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content determining ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process of all project material, understanding best practices for using a content management system
• Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications

skills and qualifications

• Exceptional creativity and innovative design skills
• 3+ years’ experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Canva, etc.
• Proven experience with graphic design, strong portfolio of work
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment

• Build our strategic affiliate network through recruiting new affiliate & Influencer partners and actively managing relationships with our existing strategic partners, to provide quality business leads and cost-effective Lead acquisition.
• Setup, tracking, reporting, and manage affiliate program activity.
• Full management of lifecycle marketing for affiliate & Influencer
• partners.
• Generate monthly, weekly and quarterly reports along with analysis
• Ensure invoicing and payment schedules are current and on time, providing forecasting support for the business.
• Continually measure and optimize the overall program ROI
• Doing industry research and sourcing opportunities for overall business development
• Build a repository for effective sales pitches.
• Meet monthly, quarterly, annual revenue targets

Desired Profile of the candidate

• A self-starter who's comfortable working autonomously
• Experience in using affiliate tracking platforms
• Ahead for numbers, easily able to extract key insights from data
• Has to experience in creating pivots and using MS Excel overall
• Team player with a drive to help other people
• Ability to analyze data and give recommendations
• Work with multiple stakeholders for the flow of information and business process
• A passion for achieving targets

We are looking for programmers with a keen eye for design for the position of Front End Developer. Front end Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

Front End Developers are required to work in teams alongside Back end Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in Computer Science or related field.
• Understanding of key design principles.
• Proficiency with HTML, CSS, JavaScript and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.