Email Marketing - Internship

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

• Design, develop, and maintain robust, scalable, and reusable automation frameworks using Selenium with Java.
• Write automation test scripts for web-based applications.
• Collaborate with developers, product managers, and other QA engineers in an Agile environment.
• Implement BDD/TDD testing practices using Cucumber.
• Execute and maintain automated test suites across CI/CD pipelines.
• Integrate automation tests with Jenkins/GitLab or other CI tools.
• Analyze test results, debug issues, and ensure high quality and performance.
• Actively contribute to QA strategy, planning, and improvement initiatives.
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Package Bike Delivery Boy for Dubai

Job Description:

We are looking for reliable and hardworking individuals to join our team as Bike Delivery Boys in Dubai. This is an excellent opportunity for individuals looking to start or further their career in the delivery industry.

Key Responsibilities:

• Safely and efficiently deliver packages to designated locations.
• Ensure timely delivery of goods as per the company’s schedule.
• Maintain the condition of the bike and report any issues immediately.
• Follow traffic rules and company safety guidelines.
• Provide excellent customer service by being polite and professional.

Qualifications and Requirements:

• Age: 21 to 40 years old.
• Language: Basic English is required.
• Physical Ability: Must be physically fit to ride a bike for extended periods.
• License: No prior bike license required; training and license will be provided.

Location: Dubai, UAE

Salary: Fixed AED 2,150 per month

Overtime: AED 7.5 per delivery commission

Employment Type: Direct Employment Visa

Process Timeline:

- India Process: 15 to 20 days.

- Dubai Process: 1 to 1.5 months to obtain a bike license.

Benefits:

• Free accommodation.
• Emirates ID provided.
• International bike license.
• Bike, fuel, and maintenance costs covered by the company.
• SIM card and recharge provided by the company.
• Comprehensive insurance coverage.

Job Description

Are you passionate about making a difference in people's lives through groundbreaking products and services ? Look no further! Protectol Health is a pioneering pharma-tech company with a holistic approach that spans conventional pharmaceuticals, nutraceuticals, nutrients, and business safety. Our dedication to the value of "Life matters" is not just a slogan – it's ingrained in every facet of our work culture and offerings.

With dedicated divisions in Pharma, Technology, Nutraceuticals, Nutriments, and Business Safety, we drive impactful research and development activities that redefine industries and touch lives. Our operational footprint extends across the GCC countries and India, allowing us to reach and transform communities on a grand scale.

If you're enthusiastic about creating a positive impact and wish to be a part of an organization that values and prioritizes lives, Protectol Health welcomes you. Join us in our mission to shape a healthier present and future. Your expertise and passion will find a meaningful home here.

Roles and Responsibilities

As an Embedded Firmware Engineer, you will be responsible for:

● Leading the firmware development for our product line of safety and medical devices.

● Designing, developing, testing, and maintaining embedded firmware.

● Collaborating with cross-functional teams to define software requirements, specifications, and architectures based on product requirements and industry standards.

● Implementing firmware solutions that comply with ATEX certification, IEC 61508, and Functional Safety (SIL standards) for devices used in hazardous locations.

● Conducting thorough testing and validation of firmware to ensure reliability, accuracy, and compliance with safety standards.

● Optimizing firmware for power efficiency and performance to meet the life of portable and battery-powered devices.

● Implement firmware algorithms for sensor calibration, data processing, and user interface interactions.

● Assisting in hardware-software integration, debugging, and troubleshooting to ensure seamless functionality of the devices.

● Collaborating with Quality Assurance and Product Validation teams to ensure the highest quality of firmware deliverables.

● Participating in code reviews and providing constructive feedback to improve code quality and maintainability.

● Keeping abreast of emerging technologies, industry trends, and advancements in embedded systems for continuous improvement and innovation.

Skills and Qualifications:

● Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field.

● 3+ years of experience in embedded firmware development for portable and wireless gas detectors and docking stations.

● Proficiency in C/C++ programming languages for embedded systems.

● Hands-on experience with a complete product development cycle is an add-on.

● Experience with STM32/STM8/ MSP430 or any other low-power microcontrollers for the development of low-powered devices.

● Experience in reading and optimizing analog data in various types of ADCs.

● Understanding of ATEX certification requirements and compliance.

● Understanding and practical experience with Functional Safety standards (SIL2/3 standards) in the development of safety-critical systems is an add-on.

● Experience with coding standards. (eg: Misra-C) Familiarity with System architectures and communication protocols like I2C, UART, SPI, etc. Knowledge of sleep modes and low-power optimization techniques for battery-operated devices.

● Experience in developing and using custom segment LCDs (TN, STN, etc.) used in battery-powered ultra-low power devices.

● Experience with software development tools, version control systems, and bug-tracking systems. Strong analytical and problem-solving skills with attention to detail.

● Excellent communication and teamwork skills.

● Advantages for individuals who thrive in a startup setting.

Work Culture

At Protectol Health, we prioritize our diverse and talented team. We offer flexible work arrangements and resources for well-being to support our employees' personal and professional growth. By putting people first, we attract and retain top talent and drive innovation toward our mission of improving health and well-being

We are looking out for Flutter Developers who will be running and designing product application features across various cross platform devices. We are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. You should be passionate about writing code, and taking up full ownership of app development.

Qualification :

Bachelor's degree in computer science, software engineering, or a related field is preferred.

Experience :

Minimum 1 year experience in Flutter or Andriod App Development.

Responsibilities

• ● Building and shipping a robust application to Android/iOS devices using a single codebase
• ● Writing readable and clear code using Dart that will be extensively documented for future use and upgrades
• ● Sharing feedback and brainstorming ideas with teams to improve the development process
• ● Understand basic concepts of design for developing user friendly applications
• ● Stay up to date with the latest technologies
• ● Familiarize yourself with the different stacks and products.
• ● Lead development initiatives for other features
• Job Qualifications and Skill Sets
• ● Experience in development of Android/iOS applications and have deployed them on Google Play/App Store
• ● 3+ years knowledge in mobile app development
• ● In depth understanding of Object Oriented programming
• ● Familiarity using Git and IDEs like Android Studio & VS Code
• ● Understanding of the Agile Software Development Life Cycle and been exposed to
• Scrum projects
• ● Knowledge of Dart programming language, Rest APIs and integration of various APIs
• from third parties
• ● Comfortable using test cases for debugging code, enhancing performance and reliability
• ● Track record of successfully managing multiple company or customer websites
• ● Excellent time-management and communication skills 

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

About Telstra:

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries. At Telstra, We've implemented an IT strategy that employs leading-edge software engineering practices to help deliver a superior customer experience with improved trust and speed of delivery, lower cost, and simplified architecture, systems and processes.

Your key responsibilities and major tasks include, but are not limited to

• As a backend Java developer, you will work within a specific problem space critical to Telstra’s current needs where you will design, develop, and deploy backend services with a focus on scalability, high availability, and low latency.
• Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Apply engineering best practices such as Agile, CI/CD, and DevOps as part of a high performing motivated team.
• Collaborate and grow in a dynamic and autonomous environment while working in small, agile, and cross functional teams
• Pivot to working on new features and developments, to providing production support in the production and pre-production environments assisted by all team members. This responsibility is equally shared by all members of the team.
  
  

We are looking for candidates with the following experience and skills:

Essential skills and Experience

• 3 years – 7 years year experience in this area
• Must have strong Java programming background (preferably Java 8+)​
• Preferred Frameworks – Spring Boot​
• Unit Testing, Integration testing and Automated testing. ​
• Experience with Continuous Integration/Deployment​
• Microservices development – HTTP, REST API​ design and implementation​
• Comfortable to operate in an agile, dynamic environment​.

Are you looking for an exciting, challenging, and fast paced work culture?

Expertinasia Pvt. Ltd. software development company is seeking a skilled AngularJS Developer to join our Indore office. We are looking for someone who enjoys working with a hands-on approach and can make an immediate contribution to our organization.

Requirements Responsibilities and Duties:

• Develop user interfaces for internet applications with the latest front-end technologies.

• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.

• Write, test and document JavaScript, HTML, and CSS
• Design and take technical decisions for Angular projects.
• Develop application code and unit test in the Angular and rest web services for web application development center.
• Developing fast and elegant code; object-oriented PHP modules, custom Javascript, intricate SQL queries, and anything in between.

Qualifications and Skills:
• 1 - 3 years experience with Angular.
• Strong expertise in latest version of HTML, CSS, JavaScript and writing cross-browser compatible code.
• Good experience in working on latest versions of Angular - Angular 8 and Angular 9.
• Good understanding of AJAX and JavaScript manipulation techniques
• Experience with restful services.
• Strong hands on to implement complex Angular applications, directives, controllers
• Validating user actions on the client side and providing responsive feedback
• Strong organizational and communication skills.
• Exceptionally self-motivated and directed.
• Ability to work independently. •
Ability to motivate staff in a team-oriented, collaborative environment. •
Ability to manage priorities and work in a fast pace environment.
• Flexibility with working hours.

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

• Demand planning
• Create the vendor funnel of ATL & BTL marketing agencies
• Procure to pay process management and ensuring compliance with process KPIs
• Order scheduling and expediting
• Work closely with suppliers to ensure effective support
• Supervising goods/service receipt and cycle count process at the office to ensure timely receiving of goods
• Support and coordinate with the various departments particularly with accounts with ease
• Handle internal audits
• MIS preparation