Dynamics 365 Developer

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. 

At Kitchen Spurs, we help restaurants grow by combining data, design, and operational intelligence. We’re hiring a Catalog Lead to take full ownership of how menus are structured, priced, and presented on delivery platforms like Swiggy and Zomato—while managing execution through POS systems or first-party menu tools.

This is a critical, cross-functional role that directly impacts discoverability, conversions, and revenue for our restaurant partners. As a team lead, you will also be responsible for mentoring, training, and overseeing a team of catalog executives, ensuring accuracy, speed, and consistency in execution at scale.

Role Overview

You will be responsible for crafting and managing the digital menu experience across platforms. While the menu is presented to customers via Swiggy and Zomato, it's often managed through external POS systems (like Petpooja or DotPe) or the platforms' own menu dashboards. This role requires strong attention to detail, platform fluency, and a deep understanding of how to drive performance through better catalog design.

Key Responsibilities

• Take full ownership of how restaurant partners' menus appear on Swiggy and Zomato
• Navigate POS systems and aggregator dashboards to implement structured, conversion-optimized menus
• Work closely with internal teams and restaurant partners to translate business goals into catalog strategy
• Benchmark competitors and guide pricing, add-on logic, modifiers, images, and naming conventions
• Document processes and develop SOPs to support execution at scale
• Train and manage a team of catalog executives to maintain quality and turnaround times
• Ensure menus are not only accurate, but also positioned to maximize AOV, frequency, and discoverability
• Use a combination of culinary knowledge and performance data to refine catalog strategies.

What We’re Looking For

• 2 to 5 years experience working with e-commerce catalogs
• Comfort with online tools (either first party or via middleware like UrbanPiper, DotPe, Petpooja)
• Strong understanding of menu performance drivers - from pricing and categorization to imagery and modifiers.
• A process-oriented mindset with the ability to define playbooks and troubleshoot at scale.
• Excellent communication and client-facing skills with a consultative approach.
• Hands-on problem solver with ownership mentality and first-principles thinking.
• Ability to collaborate across teams (e.g., Account Managers, Developers)
• Experience using ChatGPT or similar AI tools to plan smarter and execution at scale, eg, menu descriptions, cross sell suggestios (e.g., descriptions, tags), or assist with operational documentation and efficiency

Good to Have

• Proficiency with Google Sheets (QUERY, VLOOKUP, ARRAYFORMULA, etc.)
• Background in food delivery, restaurant tech, or menu merchandising
• Experience managing catalogs across multiple brands
• Visual judgment in selecting and refining food images for platform use
• Proven ability to lead and mentor a team.

Responsibilities

•  Develop and maintain server-side Node.js applications using the Express.js framework,
• OpenAPI, API Gateway, and Swagger specifications.
•  Work with a team of developers to design, implement, and test new features.
•  Optimize and troubleshoot existing applications to improve performance and reliability.
•  Write clean, maintainable, and efficient code.
•  Collaborate with front-end developers to integrate server-side and client-side applications.
•  Mentor and coach junior developers on the team
• Keep up to date with the latest Node.js, Express.js, OpenAPI, API Gateway, Swagger, and Jest developments.
• Qualifications
• Minimum 5+ years as Solution architect Experience is must
• 5+ years of experience In Node.js
• 2+ years of experience with the Express.js framework
• 2+ years of experience with OpenAPI, API Gateway, and Swagger is must
• Strong understanding of JavaScript programming language
• Experience with SQL and NoSQL databases
• Experience with RESTful API design and development
• Experience with unit testing and test-driven development (Jest)
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.
•  Strong communication and interpersonal skills 
•  Experience with cloud computing platforms such as AWS or Azure
•  Experience with container orchestration technologies such as Docker and Kubernetes
•  Experience with continuous integration and continuous delivery (CI/CD) pipelines
•  Experience with leading and mentoring development teams
• Strong knowledge of integration patterns, technologies, and tools
• Experience with integration platforms such as MuleSoft, Dell Boomi, or similar.
• Experience with API management platforms such as Apisix, Apigee, Kong, or similar.
• Experience with cloud-based integration solutions such as AWS, Azure, or similar.
• Strong understanding of microservices architecture and RESTful APIs
• Experience in designing and implementing complex integration solutions for enterprise-level applications.

Knowledge of security and compliance requirements for integration solutions

Skilled in developing and executing automated scripts using Selenium web driver, Java and TestNG . Automation engineer - java, selenium, python.

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Roles & Responsibilities:

• Analyze, design, implement and integrate functional requirements in the solutions.
• Deliver fully tested source code complying with quality indicators objectives.
• Develop new functionality on our existing software products.
• Maintaining and supporting multiple projects and deadlines.
• Ability to communicate clearly with clients.
• Working within a Team to determine needs and applying / customizing existing technology to meet those needs.
• Proper Reporting & Documentation.

Required Skills:

• Should have a strong knowledge of OOPS with working knowledge of MVC.
• Experience with Microsoft .NET technologies including, ASP.NET, MVC, Entity Framework.
• Proven Skills with C#, SQL, JavaScript/DHTML, HTML-CSS, AJAX, jQuery, Web Services, etc.
• Ability to complete all phases of software development life cycle.
• Should have working knowledge of using a latest development tools and techniques.
• Basic knowledge of front end UI design preferred.
• Must have good problem solving and analytical skills.
• Must be a team player, having good communication skills in English, self-starter.

Qualifications

Eligibility Criteria:

• Candidate should be any graduate/post graduate in Computer Science or related degree program.
• Excellent communication & presentation skills.
• Freshers can also apply.
• Experience is preferred.

JOB LOCATION- NAVSARI-

Job Description:

We are seeking a CPC expert to join our product marketing team. In this role, you will manage our online advertising campaigns and optimize our CPC to drive revenue growth. You will work closely with our product, sales, and analytics teams to develop and execute data-driven strategies that maximize ROI and achieve business objectives.

Responsibilities:

Develop and execute online advertising campaigns across various channels, including search, display, and social media

Optimize CPC bids to achieve maximum ROI and drive revenue growth

Conduct keyword research and analysis to identify high-value search terms and optimize ad targeting

Analyze campaign performance data and use insights to inform campaign optimization and strategic decisions

Create ad copy and messaging that effectively communicates our value proposition and drives clicks and conversions

Collaborate with cross-functional teams, including product, sales, and analytics, to align advertising strategies with business objectives

Stay up-to-date with industry trends and best practices in CPC advertising and apply learnings to improve campaign performance

Identify opportunities to improve conversion rates and implement testing plans to optimize ad landing pages and user experience

Manage advertising budget and ensure campaigns are executed within budget constraints

Create reports and presentations to communicate campaign performance to stakeholders

Qualifications:

Bachelor's degree in marketing, business, or a related field

4+ years of experience in online advertising with a focus on CPC optimization

Strong analytical skills and ability to use data to inform decision-making

Experience with ad platforms, such as Google Ads and Facebook Ads, and analytics tools, such as Google Analytics and Adobe Analytics

Strong written and verbal communication skills, with the ability to create compelling ad copy and messaging

Demonstrated ability to work effectively with cross-functional teams, including product, sales, and analytics

Experience in B2B technology or software markets preferred

Experience in a startup or high-growth environment preferred

If you meet the qualifications above and are excited about this opportunity to drive the success of our online advertising campaigns, we would love to hear from you.