Marketing Manager - SaaS

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

About the job

We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.

Eligibility

Access to a PC or Laptop with a reliable internet connection.

Good understanding of the English language.

Any graduate with a desire to become a web developer. Freshers are welcome.

Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.

Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.

Responsibilities

Creating new websites from scratch.

Redesigning and rebuilding existing websites.

Creating sitemaps and designing wireframes.

Collaborating with teams and managing workspaces.

Creating effective content to ensure user engagement.

Working on Front-End development to create interactive User Interfaces (UI).

Building easy navigation for a solid User Experience (UX).

Working on Back-End development to ensure fast and error-free website performance.

Benefits

Internship Certificate

Letter of Recommendation

Performance-Based Stipend

Part-time work from home (2-3 hours per day)

5 days a week, fully flexible shift

Techolution is looking for a .NET Developer who will play a crucial role in developing and maintaining our applications. You will be responsible for designing, implementing, and optimizing high-performance, scalable applications using the latest .NET technologies. This role requires a strong foundation in software development, a keen eye for detail, and a commitment to delivering high-quality solutions.

Title : .Net Developer

Location: Hyderabad

Timings: 2 PM - 11 PM

Years of Experience: 3-5yrs

Roles & Responsibilities:

• Develop and maintain high-quality software solutions using C# and ASP.NET Core.
• Design and implement scalable and efficient microservices architecture.
• Utilize Azure Services to enhance application performance and scalability.
• Implement CI/CD practices and principles to ensure smooth deployment and continuous integration.
• Work with NoSQL and SQL databases to manage and store data effectively.
• Apply Test-Driven Development (TDD) methodologies to ensure robust and reliable code.
• Troubleshoot and resolve technical issues, ensuring high performance and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Communicate effectively with team members and stakeholders, providing regular updates on project status.

Required Skills:

• Strong experience with C# and ASP.NET Core.
• Proficient in Azure Services and cloud-based application development.
• Solid understanding of microservices architecture.
• Hands-on experience with CI/CD practices and tools.
• Experience with both NoSQL and SQL databases.
• Proficient in implementing TDD practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.

About Techolution:

Techolution is a Product Development firm on track to become one of the most admired brands in the world for "innovation done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a 

better human experience for the communities they serve. With that, we are now fully 

committed to helping our clients build the enterprise of tomorrow by making the leap from Lab Grade AI to Real World AI.

We are honored to have recently received the prestigious Inc 500 Best In Business award, a testament to our commitment to excellence. While we are big enough to be trusted by some of the greatest brands in the world, we are small enough to care about delivering meaningful ROI-generating innovation at a guaranteed price for each client that we serve.

Let’s give you more insights!

One of our amazing products with Artificial Intelligence:

1. https://faceopen.com/ : Our proprietary and powerful AI Powered user identification system which is built on artificial intelligence technologies such as image recognition, deep neural networks, and robotic process automation. (No more touching keys, badges or fingerprint scanners ever again!)

Some videos you wanna watch!

• Life at Techolution
• GoogleNext 2023
• Ai4 - Artificial Intelligence Conferences 2023
• WaWa - Solving Food Wastage 
• Saving lives - Brooklyn Hospital
• Innovation Done Right on Google Cloud
• Techolution featured on Worldwide Business with KathyIreland
• Techolution presented by ION World’s Greatest

Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Job Responsibilities

-Create and execute the brand strategy for the company. This involves developing a clear understanding of the company's mission, target audience, and brand positioning.

-Responsible for managing the visual identity of the brand, developing and maintaining brand guidelines, overseeing the design of marketing materials, and ensuring consistency across all communications.

-Responsible for conducting market research to understand consumer behavior and trends, as well as to identify opportunities to enhance the brand's reputation.

- Working closely with internal teams, including marketing, advertising, and product development teams, to ensure that the brand strategy is aligned with the company's overall goals.

-Developing marketing campaigns that effectively communicate the brand's message to the target audience.

-Tracking and analyzing the effectiveness of marketing campaigns and brand strategy through monitoring consumer engagement, tracking brand awareness, and measuring the return on investment of marketing initiatives

-Building relationships with key stakeholders, such as media outlets and influencers, to enhance the brand's reputation and increase brand visibility.

Requirements

-Creative mindset to come up with innovative ideas for branding and marketing campaigns.

- Ability to think strategically and develop comprehensive branding strategies that align with the company's overall goals and values.

- Strong understanding of marketing principles and techniques to develop effective marketing campaigns and measure their success.

- Excellent communication skills to effectively communicate with various stakeholders, including cross-functional teams, vendors, and customers.

-Analytical skills to analyze market data, consumer behavior, and marketing trends to develop effective branding strategies.

-Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.

-Detail orientation to ensure that the brand messaging and visuals are consistent across all marketing channels.

- Adaptable to changing market trends and consumer behavior to adjust branding strategies as needed.

-Knowledge of Event and exhibition handling.

Sr. Frontend Developer at Gyaan.AI Private Limited

Are you a skilled and experienced Frontend Developer looking for an exciting opportunity to work with cutting-edge technologies?

Gyaan.AI Private Limited is seeking a talented Sr. Frontend Developer to join our dynamic team in Pune, Maharashtra, India. As a Sr. Frontend Developer, you will play a key role in designing and developing intuitive and responsive user interfaces for our Product. This is an onsite position with a hybrid work mode, offering flexible working hours to ensure a healthy work-life balance.

Responsibilities:

- Utilize your expertise in React JS and associated tooling (Redux, Jest, Cypress & BuildPacks) to deliver high-quality, production-level code.

- Apply your in-depth understanding of JavaScript (including TypeScript), asynchronous programming, closures, types, and ES6 or ES7 to develop robust and efficient frontend solutions.

- Demonstrate a thorough understanding of React.js and its core principles, including virtual DOM, data binding, state and props, the react lifecycle, and redux middleware such as Thunk or Saga.

- Leverage your experience with front-end technologies such as HTML5, CSS3, LESS, Bootstrap, and Material UI to create visually appealing and user-friendly interfaces.

- Ensure code quality and reusability by implementing code quality and CI/CD practices (eslint, prettier, CI/CD for front-end repos).

- Ensure cross-browser compatibility, responsiveness, and adherence to web accessibility standards.

- Apply software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development methodologies.

- Implement complex features such as authentication and authorization, I18N, logging, security, and testing into developer boilerplates to minimize production errors.

Requirements:

- 4+ years of production experience with React JS and associated tooling (Redux, Jest, Cypress & BuildPacks).

- 3 years of JavaScript (and preferably TypeScript) experience, including asynchronous programming, closures, types, and ES6 or ES7.

- Thorough understanding of React.js and its core principles, including virtual DOM, data binding, state and props, the react lifecycle, and redux middleware such as Thunk or Saga.

- Experience with front-end technologies such as HTML5, CSS3, LESS, Bootstrap, Material UI, etc.

- Experience with code quality and reusability practices (eslint, prettier, CI/CD for front-end repos).

- Knowledge of cross-browser compatibilities, responsiveness, and web accessibility standards.

- Strong understanding of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development.

- Proven experience implementing complex features like authentication and authorization, I18N, logging, security, and testing into developer boilerplates to minimize production errors.

Must-Have Skills:

- ReactJS 16+

- Redux

- Redux middleware

- CSS, PostCSS, JSS (Critical)

- TypeScript / JavaScript

Qualifications:

- Bachelor's degree in computer science or equivalent experience.

At Gyaan.AI Private Limited, we offer a competitive salary that is best in the industry, along with a stimulating work environment where you can grow and develop your skills. We value collaboration and open communication, and you will have the opportunity to work with a talented and diverse team. If you are passionate about frontend development and want to be part of a leading AI company, we encourage you to apply.

To learn more about Gyaan.AI Private Limited, visit our website: [https://www.gyaan.ai](https://www.gyaan.ai)

• Excellent Java programming skills.
• Experience in Web application Technologies like JAVA/JSP, HTML, Javascript, and CSS.
• Development experience using Java Spring Boot, Maven
• Knowledge and Experience in using REST API
• Experience in Database Query Languages.
• Experience in designing new application framework or migrating to new framework architecture, redesign, working on POC
• Should be open for understanding debugging the architecture of legacy systems and suggest changes wherever applicable.
• Experience in frameworks like Spring, Hibernate
• Experience in Multi-tier development/deployment of Web Application
• Experience in Producing and Consuming RESTful Web Services
• Strong in developing complex SQL Scripts to generate reports
• Familiarity in Maven, Gitx
• Familiarity in Unit Testing (JUnit)
• Familiarity with Continuous Integration tools (Jenkins etc)