Marketing Manager - SaaS

Job Summary

We are looking for a Customer Support Executive who will act as a liaison between the company and its customers. The ideal candidate will provide timely, accurate, and professional support, resolve customer queries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve product or service issues by understanding customer concerns and providing solutions
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Provide accurate information about products, services, and company policies

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

• Hands on Work experience as a Python Developer
• Hands on Work experience in SQL/PLSQL 
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Willingness to learn & upgrade to Big data and cloud technologies like Pyspark Azure etc.
• Team spirit
• Good problem-solving skills
• Write effective, scalable code

Job description

Company Description

Honeycomb Creative Support is an integrated marketing communication agency, with

nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,

pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm

provides creative design and marketing services to local and international clients

using creative vision, information analysis, strategic thinking, and execution to sell

ideas and unique products to the target audience. Honeycomb provides services such

as Web Design & Development, Graphic Design, Corporate and Product Video

Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative

Studio at Client Location.

Role Description

If you are looking for an exciting opportunity to work with an established marketing

communications agency, you have come to the right place. We are looking for a full-

time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in

Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,

you will be a part of our development team, responsible for building server

applications and APIs.

Qualifications

• PHP and PHP Frameworks

• Laravel and CodeIgniter must

• Good Knowledge in any MVC Frameworks.

• Basic knowledge of AWS

• MySQL

• Basic knowledge in Node.js

• Experience with building RESTful APIs and API development

• Knowledge of GIT-based source control

• Understanding of how to test and debug web applications

• Understanding of modern PHP development practices, design patterns, and SOLID principles

• Bachelor's or Master's degree in Computer Science or equivalent

• Good problem-solving skills and attention to detail.

Experience

• 15+ years with deep expertise in Telecom domain spanning FTTx/PON, L2/L3 Packet Transport (Ethernet Switching and IP Routing) and Cloud networking from both traditional products and transformational products (disaggregated, virtualized, and based on open-source software).  

Key Responsibilities:

• Architectural (design and implementation) ownership of the Radisys BBA solution
• Architect product in consultation with PLM, pre-sales, and customers
• Contributing to and working on strategic deals, enterprise frameworks and comfortable presenting to senior leadership and Customers.
• Ability to quickly engage in proposals, work in a fast-paced environment and have the ability to multi-task.

Domain Skills Requirement:

• Deep knowledge of Telecom with FTTH solution is a must.. Hands-on experience in developing access solutions based on PON technologies
• Experience with deploying product at scale in a carrier-grade network
• Hands-on experience in developing Microservices in a container, orchestration, CI/CD-based environment.
• SDN and NFV 
• Wireline: ONF’s SEBA and VOLTHA Community and the challenges 
• CUPS (Control and User Plane Separation) 
• Wireline Access: OLTs, BNGs, ONTs, Residential Gateways (RGs) 
• PON Technologies: GPON, XGS-PON, NGPON-2, and Higher speed next gen PON standards (25G, 50G, 100G) 
• Ethernet Switching (L2) & IP Routing (L3); Software Defined Networking (ONOS, ODL) 
• Installing, running, and managing with Kubernetes (k8s) and Containers 
• Management and Orchestration (e.g., ONAP), Network Management, OSS/BSS, and TM Forum standards 
• Practitioner of Agile/SCRUM/SAFe

Qualification:

• Masters / Bachelor in any discipline of Engineering (Computer Science, Electronics preferred)