automation engineer

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

 Roles and responsibilities

• Work with founders, to understand business objectives and customer insights
• Work with product, engineering and customers to co-create the product with early customers
• Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
• Build a design strategy, establish high-quality design processes, and create a culture of design within.
• Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
• Strategize, develop, and extend the visual design systems and pattern libraries

• 4+ years of relevant experience
• Self-driven individual with high ownership and a strong work ethic
• Ability to turn complex design problems into beautiful, intuitive solutions
• Ability to collaborate with cross-functional teams to define, design and ship new features
• Aesthetic appeal - you have an eye for beautiful designs/visuals
• Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
• Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
• Excellent communication skills, both verbal and written
• Comfortable running a full design process from beginning to end
• Ability to conduct user research studies

Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.

• 4+ years of work experience in test planning and automation of enterprise software

• Expertise in programming using Java or Python and other scripting languages.

• Experience with one or more public clouds is expected.

• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins

. • Experience with performance and scalability testing tools.

• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.

Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

• Proven experience as a Linux Platform Engineer, with a focus on Red Hat Enterprise Linux (RHEL) preferred.

• Proficient in Python and Ansible scripting.

• Demonstrated expertise in Linux OS configuration management.

• Experience with RHEL LEAPP upgrades

• Experience with Data Visualization tools, such as Splunk and Grafana

• Experience with Service Now

• Excellent problem-solving skills and attention to detail

• Strong communication and collaboration skills for working in a team-oriented environment.

• Red Hat Certified Engineer (RHCE) certification for RHEL8 or equivalent

• Willingness to adapt to evolving technologies and embrace continuous learning.

• Knowledge of financial services, including regulations and security standards, is preferred.

• Stay current with industry trends and best practices in Linux, financial services, and cybersecurity.

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: NodeJS
• Databases: MySQL/ MongoDB.

Job Summary:

What You Bring To The Team

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems For

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

Job Description

As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation. 

In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives. 

The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects. 

Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.

1. Create & manage project plans
2. Define project schedules, allocate resources and monitor progress
3. Align project objectives with company goals, and make sure the project team is clear on objectives
4. Help project team with the design and development of tasks
5. Lead process of issue identification and resolution
6. Monitor and manage scope alongwith documentation Manage all documentation
7. Foster partnership with customers/stakeholders/sponsors

Key requirements 

• B.Tech in Computer Applications, IT, MCA or related field is a must 
• At least 3 years of supervisory experience in managing teams  
• Clear thought process, planning and forecasting skills will be required 
• Excellent Verbal and written communication skills 
• Prior experience of working with a digital agency/IT Services firm is a +  
• Experience of US/North America projects in addition to India is a +

• Support and lead a team of product designers, by applying your expertise in strategic design methods and efficient design processes, across a multi-disciplinary team (UX, UX research, IxD, UI, VD, Graphics, etc) Illustrate design ideas using storyboards, process flows and sitemaps.
• A key contributor to product team working closely with PM and key stakeholders (product, engineering, data science, sales, marketing & PR) to define a long term strategy that delivers on the vision
• Be able to deliver value for end-to-end user experience design with a focus on interaction design and visual design.
• Develop process flows, wireframes, and mockups to effectively conceptualize and communicate design strategies and detailed interaction models
• Be accountable for the system designs within the scope of your team to fulfill both functional and non-functional requirements, that enables building a scalable and reliable product
• Bring predictability & visibility of the team’s delivery to all relevant stakeholders, which includes making complex technological context more accessible to improve the quality of decision making
• Continually research the user experience through interviews/systematic feedback from internal/external customers to dive into root problems and uncover opportunities to improve our product
• Responsible for building & growing the design team - skills development, personal development, mentoring & leadership growth
• Work towards inculcating a Design Thinking culture within the team.

• Experience managing a design project from start to finish
• Ability to communicate effectively to different audiences within the organization
• A keen sense of design - both interaction design and visual design
• Knowledge of wireframe tools (e.g. Sketch and InVision)
• Experience developing UX wireframes, interactive prototypes and mock-ups
• Team spirit, strong communication skills to collaborate with various stakeholders
• Can get hands dirty with all parts of the design process
• Understanding of influencer marketing space is a good to have

Job Summary
We are a startup based in Brookfield, ITPL Main Road, Bangalore. We are looking for a quality & creative Content Writer for creating engaging content as per needs.
Responsibilities and Duties

• Create, edit and proof-read copy according to the mandate expectations while meeting deadlines.

• Blog posts, Articles, Taglines, Social Media Content, Web copy, email copy, brochures, or other related marketing materials.

• Producing creative ideas for innovative campaigns

Key Skills
Must have practical knowledge of Ms-Office package, HTML Tags, CSS.
Required Experience and Qualifications

• Excellent command on the English language with a natural flair for writing, coupled with strong editing.
• Consistent in generating result oriented content that is thorough in research and comprehensive in treatment.
• Have knowledge of the Content Marketing/Digital Marketing Industry & able to deliver authoritative articles, which can be used as branding purpose.
• Proficient in SEO content development work, with a solid understanding of Social Media.
• Expertise in content updates for the company's social sites like Linkedin, Facebook, Twitter, etc.
• Ensuring ongoing improvements in content coverage and quality.
• To edit and revise existing content based on keywords.
• To develop unique, error free, grammatically correct content for client Brands.
• Flair for writing News, special stories.
• Able to create original play-free Blogs, Articles, website content, services descriptions.

We are a startup in recruitment domain. We are looking for an experienced and creative UI/UX Designer to join our team and be a part of our journey.

Job responsibilities

• Translate concepts into wireframes and mockups that lead to intuitive user experiences for a wide range of interfaces and devices
• Creating PSD or Mock-ups for Website and mobile app
• Ability to present designs and sellable solutions to various stakeholders of B2C, B2B, back office, mid office operations & configuration systems etc.
• Identify design problems and devise elegant solutions.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.

Job requirements

• 5-10 years relevant work experience
• Immediate joiner
• share our enthusiasm of working in a startup
• Expertise in UX software such as InVision, Balsamiq, and the like
• Excellent analytical and problem solving skills, Photoshop, Sketch illustrators or whatever putting them into perfect designs
• Exrience in HTML5, CSS3, and JavaScript skills is added advantage
• Up-to-date with the latest UI/UX trends, techniques, and technologies
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.
• preference to experience in recruitment domain
• Strong time management and work ethics
• Should adhere to delivery schedules