Technical Support

at Uffizio India Software Consultants Pvt Ltd

Technical Support

Uffizio India Software Consultants Pvt Ltd

Technical Support at Uffizio India Software Consultants Pvt Ltd · Remote, Valsad · 2 - 5 years · ₹3L - ₹5L / yr · Profitable · Remote friendly · Posted 13 Dec 2021

Technical Support

at Uffizio India Software Consultants Pvt Ltd

Posted by Tushar Bhagat

2 - 5 yrs

₹3L - ₹5L / yr

Remote, Valsad

Skills

Technical support

Customer Support

Customer Service

Address and resolve applications issues, provide updates and perform root cause analysis.
Plan, execute and implement applications and configuration change procedures.
Supervise all alerts related to application and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
Gain and maintain expertise in flow of application process and systems related to domain
Flexibility - responsibilities may require occasional evening and weekend work.
Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Follow standards and best practices bring operational efficiencies, stability and availability of the system.
Comprehend various metrics on operational dashboards and reports and take corrective actions
Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
Assisting with systems integration
Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

The Real fit candidate for this position

is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

Exceptional verbal and written communication skills
Listening ability and patience
Critical thinking, complex problem solve and Troubleshoot
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
Able to work independently or as part of a team.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Demonstrate ability to independently learn technologies and process through continuous learning.
Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.

Address and resolve applications issues, provide updates and perform root cause analysis.
Plan, execute and implement applications and configuration change procedures.
Supervise all alerts related to application and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
Gain and maintain expertise in flow of application process and systems related to domain
Flexibility - responsibilities may require occasional evening and weekend work.
Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Follow standards and best practices bring operational efficiencies, stability and availability of the system.
Comprehend various metrics on operational dashboards and reports and take corrective actions
Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
Assisting with systems integration
Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

The Real fit candidate for this position

Exceptional verbal and written communication skills
Listening ability and patience
Critical thinking, complex problem solve and Troubleshoot
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
Able to work independently or as part of a team.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Demonstrate ability to independently learn technologies and process through continuous learning.
Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.

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About Uffizio India Software Consultants Pvt Ltd

Founded :

2000

Type :

Product

Size :

100-500

Stage :

Profitable

About

Uffizio revolutionizes fleet management with innovative GPS tracking solutions and IoT products, including Trakzee, TaskEye, SmartBus, and more, for businesses worldwide.

Tushar Bhagat

Connect

Company social profiles

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