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Uffizio India Software Consultants Pvt Ltd's logo

Technical Support

Tushar Bhagat's profile picture
Posted by Tushar Bhagat
2 - 5 yrs
₹3L - ₹5L / yr
Remote, Valsad
Skills
Technical support
Customer Support
Customer Service
  1. Address and resolve applications issues, provide updates and perform root cause analysis.
  2. Plan, execute and implement applications and configuration change procedures.
  3. Supervise all alerts related to application and system procedures and provide services proactively.
  4. Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
  5. Gain and maintain expertise in flow of application process and systems related to domain
  6. Flexibility - responsibilities may require occasional evening and weekend work.
  7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
  8. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
  9. Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
  10. Follow standards and best practices bring operational efficiencies, stability and availability of the system.
  11. Comprehend various metrics on operational dashboards and reports and take corrective actions
  12. Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
  13. Assisting with systems integration
  14. Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

 

The Real fit  candidate for this position

 is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

 

  1. Exceptional verbal and written communication skills
  2. Listening ability and patience
  3. Critical thinking, complex problem solve and Troubleshoot
  4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
  5. Able to work independently or as part of a team.
  6. Ability to explain complex ideas to those with limited IT and systems knowledge.
  7. Demonstrate ability to independently learn technologies and process through continuous learning.
  8. Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Uffizio India Software Consultants Pvt Ltd

Founded :
2000
Type :
Product
Size :
100-500
Stage :
Profitable

About

Uffizio revolutionizes fleet management with innovative GPS tracking solutions and IoT products, including Trakzee, TaskEye, SmartBus, and more, for businesses worldwide.
Read more

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Profile picture
Tushar Bhagat

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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