Technical Support

Project Overview

We’re building Express AI, a SaaS platform that allows small and medium-sized businesses (SMBs) to easily train and deploy their own dedicated AI agents for customer service, technical support, sales, and more.

Our vision is to give SMBs the power of enterprise-grade AI without complexity. You’ll help build the core platform that powers this – including agent training interfaces, web deployment, dashboards, and integrations.

Key Responsibilities

• Develop scalable full-stack features using modern JavaScript frameworks

• Build and maintain AI agent training modules (upload docs, FAQs, tone settings)

• Integrate OpenAI, Whisper, LangChain, and other LLM APIs

• Implement user-facing dashboards for chat/voices/social/email agent monitoring

• Design multi-tenant systems with admin-level controls

• Ensure reliability and scalability of the platform as we grow

Tech Stack

• Frontend: React.js, Next.js, TypeScript

• Backend: Node.js, Express, MongoDB (or Postgres), Redis

• AI & NLP: OpenAI API (ChatGPT, Whisper), LangChain, Python (optional)

• DevOps: Docker, AWS or GCP (basic familiarity okay)

• Other: WebSockets for real-time chat, REST APIs, Git

Role Type

• Full Stack Developer (preferred)

• Frontend or Backend specialists also considered, but must be willing to collaborate on both sides

Experience Level

• 3 to 6 years of professional experience

• Previous work with SaaS platforms, AI tools, or multi-tenant architecture is a big plus

Must-Have Skills

• Proficiency in JavaScript/TypeScript

• Strong experience with React.js and Node.js

• Experience working with REST APIs and building secure web apps

• Solid understanding of cloud deployment (AWS/GCP/Firebase)

• Ability to work independently, self-manage, and deliver in a fast-paced environment

Nice-to-Have Skills

• Familiarity with LangChain, OpenAI, AI agent frameworks

• Experience with voice/chat integration

• Prior experience building tools for SMBs or customer support systems

Engagement Type

• Full-time (preferred) or part-time with clear weekly availability

• Remote (India-based candidates only)

Why Join Us?

• Work on a cutting-edge AI platform solving real problems for real businesses

• Fast-moving, no-red-tape team environment

• Build something that will impact millions of small businesses globally

Candidate MUST HAVE :

• Cucumber, C# and Java, API, and banking experience preferred.
  ● Automation - Selenium and Appium
  ● Specflow for RBDD
  ● Web-based testing
  ● Middle-ware testing using SOAP-UI or any other tool
  ● Should have knowledge on any test management tool
  ● Knowledge of Testing framework - Nunit is a plus
  ● Manual Testing
  ● Knowledge of Java / Selenium / SQL (data analysis) skills
  ● 3rd Party Integration Testing (preferred)
  ● Experience with Regression Testing

                                  Job Description

Profile Title: Software Development Engineer

Location: Pune Remote

Company Profile:

Growloc Private Limited is a leading Agri-tech company in India specializing in IoT solutions for farm management. We empower farmers with innovative technology to optimize resource usage, improve yields, and ensure consistent quality produce. Backed by a team of passionate individuals, Growloc Private Limited is committed to creating a more sustainable and productive future for Indian agriculture.

Role Overview:

 We’re looking for a MERN Stack Engineer (SDE-2) who’s passionate about building impactful products and believes in working smarter—with AI copilots, automation, and lean dev cycles. You’ll be part of a high-ownership team responsible for delivering full-stack features, writing testable code, and deploying to production with CI/CD.

Key Responsibilities:

• Build and maintain robust full-stack applications using MongoDB, Nest.js, React.js, and Node.js.

• Actively leverage AI tools (Copilot, ChatGPT, etc.) for faster development, documentation, and writing test cases.

• Write and maintain unit, integration, and end-to-end tests to ensure code quality.

• Own features end-to-end—from design to deployment using modern CI/CD workflows (GitHub Actions, Vercel, AWS).

• Collaborate with product, data, and hardware teams in a lean setup to ship fast and iterate often.

• Ensure performance, responsiveness, and scalability of front-end and backend systems.

Required Skills:

• 2–5 years of professional experience building products using the MERN stack.

• Strong understanding of frontend architecture (React Hooks, Context API/Redux).

• Proficiency in Node.js, Express, and MongoDB schema design.

• Familiarity with CI/CD tools, Git workflows, and cloud deployments.

• Experience with automated testing frameworks (Jest, Mocha, Cypress, etc.).

• Demonstrated use of AI-based coding assistants in real-world development workflows.

Good to Have:

• Exposure to IoT systems or integration with hardware devices.

• Experience working with LoRaWAN protocols and sensor data ingestion.

• Familiarity with WebSockets, MQTT, or real-time data processing.

• Background in agriculture, climate-tech, or rural tech products.

• Knowledge of TypeScript or serverless architectures.

Compensation: Best as per the market standards

At Growloc, we believe in purpose-driven technology. You’ll be part of a collaborative team working at the intersection of agriculture and innovation. If you're excited about building products that matter—and making a real-world impact—this is the place for you.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 
• Minimum of 3 years of professional experience in developing and deploying AI/ML solutions. 
• Strong proficiency in Python and relevant libraries such as TensorFlow, PyTorch, scikit-learn, and Transformers.
• Hands-on experience with at least one Python web framework (FastAPI or Flask) for building APIs and backend services.
• Solid understanding of machine learning algorithms, deep learning architectures, and GenAI concepts.
• Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).
• Proven experience working with the Azure cloud platform and its AI/ML and container services.
• Familiarity with data engineering concepts and tools for data processing and preparation.
• Experience with CI/CD pipelines and DevOps practices.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills. 
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with MLOps practices and tools for managing the ML lifecycle. 
• Familiarity with other cloud platforms (e.g., AWS, GCP).
• Experience with specific AI/ML application domains (e.g., NLP, computer vision, time series analysis).
• Contributions to open-source AI/ML projects.
• Relevant certifications in AI/ML or cloud technologies.

About HeyCoach:

We are an exceptional group of highly skilled individuals, passionate about addressing a

fundamental challenge within the education industry. Our team consists of talented geeks

who possess a deep understanding of the issues at hand and are dedicated to finding

innovative solutions. In our quest for excellence, we are constantly seeking out remarkable

individuals who can contribute to our growth and success. We affectionately refer to these

individuals as "10x employees" because they bring an unparalleled level of energy, drive,

and enthusiasm to our team.

As a startup, we pride ourselves on delivering high-quality work across a wide range of

domains. We tackle various aspects of the education space, leveraging our collective

expertise to make a significant impact. Whether it's developing cutting-edge technologies,

designing immersive learning experiences, or implementing groundbreaking teaching

methodologies, we consistently strive for excellence. Joining our team means being part of

an environment that fosters personal and professional growth, encourages creativity, and

values teamwork. Together, we create a vibrant atmosphere where hard work is infused

with an abundance of fun and excitement.

If you are passionate about revolutionizing education, if you thrive in a fast-paced and

dynamic environment, and if you have the drive to make a significant difference, we invite

you to join us. Together, we can shape the future of education and unlock the potential of

learners worldwide.Describe the responsibilities and tasks involved in the role of Business Development

Executive.

● In the role of BDE, you will be proactively engaging with prospects based out of India,

providing guidance on the current technological landscape.

● Your focus will be on understanding their career objectives and demonstrating how

HeyCoach can support them effectively.

● Additionally, you will maintain regular communication with existing prospects to

unlock new opportunities through the capabilities of HeyCoach.

● A dedicated approach is essential to meet and surpass daily targets, emphasizing

both input and output.

What specific responsibilities would you undertake in the Business Development

role?

Key responsibilities include, but are not limited to:

● Taking the lead in driving inquiries and admissions for the online learning programs

provided by HeyCoach.

● Overseeing the complete sales life cycle, which includes engaging with a substantial

number of qualified leads and guiding them through the enrollment process until final

conversion.

● Providing counseling and guidance to experienced professionals through phone or

email interactions, assisting them in identifying courses that align with their career

progression, and recommending the most suitable options.

What are the desirable qualifications and skills as well as the essential requirements

for this role?

Desirable Qualifications

● Strong technical aptitude and familiarity with technology-driven products and

solutions.

● Prior experience in successfully handling sales or business development with deals

or transactions of a value exceeding 20,000 units of currency.

Essential requirements

● A minimum of 1-6 years of experience in the EdTech industry business-to-consumer

(B2C) sales.

● Demonstrating excellent proficiency in both verbal and written English

communication is essential, knowing regional languages will be the cherry on the

cake.

● Having basic knowledge or preliminary experience with Customer Relationship

Management (CRM) systems is preferred.

Industry: E-learning

Employment Type: Full-time

Location: BANGALORE

What Makes You A Great Fit:

● 3+ years of experience in a full stack development environment.

● Good understanding of data structures and algorithms.

● Experience with deployments.

● PostgreSQL or any other RDMS.

● Experience in project management, and documentation

Skills: Ruby on Rails, Vue JS, HTML, CSS

Work Mode: Work from home

Salary: Negotiable

Some of your key responsibilities would be:

1. Write simple, understandable, testable, and efficient code with a focus on solid

technical stability and performance.

2. Drive technical improvement by applying software craftsmanship in everyday work

as well as by identifying and executing larger refactoring/improvement

initiatives.

3. Contribute in the implementation of complex features and design work within the

team.

4. Being part of cross-team technical initiatives

5. Participate in and contribute to the team's Agile practices.

6. Take responsibility in maintaining high engineering standards, commitment to the

product and respect and attitude towards others.

We would love to hear about:

1. Hands-on experience with modern Ruby on Rails practices and development.

2. Experience with writing clean, maintainable and scalable code

3. Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area

4. Experience in developing backend APIs/services, and micro-service architecture. APIs for mobile apps in particular is a bonus.

5. Have a clear understanding of database technologies, with previous experience with PostgreSQL being a bonus

6. A high-performance mindset to deliver good quality code and also an understanding of the product

Why Join us:

● Flexible timings

● Flexibility to work remotely

● We are looking for like-minded individuals who are passionate about code and are

enthusiastic about building great software.

● Work with founders closely

Our Values:

Ownership | Invest in Employees | Trust | Long Term | Meritocracy | Growth mindset

• 3+ years experience in strategic sourcing, supply chain management or supplier management
• Bachelor’s degree - BE/ BTech
• Experience in supplier negotiations
• Understanding technical requirements and translating them to business/ sourcing parameters is a must
• Smart, creative thinker and problem-solver, fast learner, with demonstrated initiative
• Willingness to adapt to fast changing situations encountered in startups
• Strong writer and communicator, excellent listener, with superior sales skills and comfort regularly interacting with strangers

• MBA from a reputed college
• Experience in consumer electronics and good understanding of electronics manufacturing
• Prior experience in setting up sourcing programs, supplier management scorecards and dashboards

About Us

PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products.

We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space.

Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom.

We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats.

Content Marketing Specialist- Job Description

• Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.

• Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost

• This role requires a brand publisher mindset: the create the content our audience is looking for and then to optimize the path to conversion

• Editorial requirements include basic SEO understanding, content categorization and structure, content development, distribution and measurement. Development of editorial governance so content is consistent with our brand voice, style and tone.

• Channel management of digital content hubs and all supporting social channels including email/newsletter distribution. This person must understand the basic best practices of the main social media channels, which content and approaches work on each and why

• Measurement and optimization of the program will be required on a regular and ongoing basis

• Management of all creative resources including designers, writers, and other agency personnel

• Integration of content programs with brand campaigns to drive the brand to demand.

• Executive presentations on the program approaches and results will be required.

• Design content marketing strategies and set short-term goals

• Undertake content marketing initiatives to achieve business targets

• Collaborate with design and writing teams to produce high-quality content

• Develop an editorial calendar, delegate tasks and ensure deadlines are met

• Deliver engaging content on a regular basis and inspire team members

• Edit, proofread and improve content

• Optimize content considering SEO and Google Analytics

• Analyze web traffic metrics

• Share content through various channels, ensuring strong web presence

• Receive customer feedback and generate ideas to increase customer engagement

Our Core Values

• We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users.

• We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.

• We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning.

• We match grit with wit: We're creative and resourceful. We find solutions to every problem

and to further support you, we offer:

• talented, young and motivated team

• work with a fun team on a product that customers love

• Share in our organization-wise personal development benefits and leave entitlements

• Flexible work schedule with work-from-home options

5 years of architecture, design and programming experience preferably in fast-paced dynamic environment

Strong application design and implementation skills, solid understanding of the entire development cycle.

Strong background in Java/J2EE based application

Strong background in Spring/Spring boot based application

Strong background in Microservices based application

Experience working with Apache and/or Tomcat

Experience in transforming requirements to software design

Strong Experience with developing Java SAAS web applications.

Working experience in Industry Standard protocols related API Security including OAuth

Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.

Strong background working with Linux/UNIX environments.

Strong Shell scripting experience.

Working knowledge with Oracle, DB2 or MongoDB databases.

 Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.  Strong agile/scrum development experience

 Strong collaboration and communication skills within distributed project teams

 Excellent written and verbal communication skills