- Address and resolve applications issues, provide updates and perform root cause analysis.
- Plan, execute and implement applications and configuration change procedures.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
- Gain and maintain expertise in flow of application process and systems related to domain
- Flexibility - responsibilities may require occasional evening and weekend work.
- Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
- Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
- Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Follow standards and best practices bring operational efficiencies, stability and availability of the system.
- Comprehend various metrics on operational dashboards and reports and take corrective actions
- Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
- Assisting with systems integration
- Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date
The Real fit candidate for this position
is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills
- Exceptional verbal and written communication skills
- Listening ability and patience
- Critical thinking, complex problem solve and Troubleshoot
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
- Able to work independently or as part of a team.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Demonstrate ability to independently learn technologies and process through continuous learning.
- Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.
Shubham Vishwakarma
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Full Stack Developer - Averlon