DATA QA MANAGER

Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Experience: Experienced (7months to 3 years)

Compensation

• Experienced: ₹28,000 – ₹40,000 CTC (based on level & experience)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

We’re looking for a full-stack developer to join our founding team and drive our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.

• Tl;dr code, debug and repeat, but since job descriptions are supposed to be serious stuff, feel free to read on;
• You’ll be responsible for architecture and development of both frontend and backend systems;
• Brainstorm and prioritize features with the product team based on technical feasibility to define the product roadmap;
• Ownership of shipping features from writing the frontend and backend code to making it live;
• Unless you’re the one who writes answers on stackoverflow, your code is going to break so make sure you can come back and fix it;

• If you can write code that works, we should be good but read on (disclaimer: most of what follows is not a hard requirement);
• You have 1-3 years of experience building a product from scratch or being in the initial engineering team of an early stage startup;
• Well versed with front-end technologies like HTML, CSS, Javascript to craft intuitive UIs;
• Worked with React.JS & Redux (or similar frameworks) to build scalable, reusable components;
• You've built backend architectures using Node.js & Postgres (Brownie points if you’ve worked with Redis & Sequelize);
• Deployed applications on AWS using services like RDS, EC2, S3, Cloudfront;
• You can write tests, are great at logging {by great logging we don’t mean embarrassing console logs} & error tracking using tools like Sentry & Travis CI;
• Most of the above is us trying to sound legit about our stack, so if you’ve not worked with some of it & are open to learning or have better ideas, it’s totally cool;

Location: Delhi NCR, India (Remote for now, hybrid model post-covid)

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented technical content creator to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 4 to 7 years of experience in technical content writing for SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Adept at Multitasking, creative thinking and working independently

• Good understanding of UI technologies like PHP JQuery JavaScript HTML 5 CSS Pearl Curl
• Good understanding of backend technologies like Java EE Servlets JSP Tag libraries and JSTL skills combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate
• Preferred Knowledge in Day CQ foundational concepts including the CRX repository the CQ platform the use of core frameworks such as Apache Sling and Apache Felix a solid understanding of all Day CQ building blocks including templates components dialogs widgets etc and the CQ development and deployment process
• Maintain and build solutions on top of the AEM Scene 7 DAM and SoCo modules
• Create and integrate content-driven applications on top of the CQ core platform and integrate with other systems

• Handling Recruitment functionalities.
• Work on search engines like Naukri and Monster and hire candidates.
• Short listing resumes from search engines and references.
• Joining formalities
• Lining up of candidates for the Interviews.
• Performing Reference Check for selected employees.
• Coordinating with candidates & the technical panel for scheduling the interviews.

• Expert in Python. Comfortable with Web frameworks, such as Flask or Django
• Familiarity with Object Relational Mapping Libraries and ability to Integrate with Multiple Data Sources into One System
• Understanding of Limitations of Python and Multi Process Architecture. Understanding of Design Principles of Scalable Application
• Has familiarity with data frameworks in Python - Pandas or
• Good object-oriented design skills and knowledge of design
• Knowledge of key-value stores, caching, search, messaging queues
• Minimum 5 years of experience in the above