DATA QA MANAGER

Job Description:

• 5+ years of development experience
• Expertise in IBM MDM version 11.x (Advanced Edition) product, hands-on multiple implementation experience.
• Hands on experience with IBM MDM Customization using features which includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification
• Exposure to MDM Information Domains (Party, Agreement, Location)
• Expert Java, JEE development background with RSA/ RAD, Websphere, MDM Workbench, SOAP Web Services, XML, XSD, WSDL
• Intermediate knowledge of SQL, Joins, Triggers(DB2/Oracle)
• Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies

Primary Skills

• Expertise in IBM MDM version 11.x
• Hands-on multiple implementation experience.
• Customization using features
• Expert Java, JEE development background
• Intermediate knowledge of SQL

Secondary Skills

• Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
• Ability to work both independently and as part of a team

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

Responsibilities:

● Support the entire application lifecycle (concept, design, test, release and support)

● Produce fully functional mobile applications writing clean code

● Gather specific requirements and suggest solutions

● Write unit and UI tests to identify malfunctions

● Troubleshoot and debug to optimize performance

● Design interfaces to improve user experience

● Liaise with the Product development team to plan new features

● Ensure new and legacy applications meet quality standards

● Research and suggest new mobile products, applications and protocols

● Stay up-to-date with new technology trends

Requirements and skills:

● Proven work experience as a Mobile developer

● Demonstrable portfolio of released applications on the App Store or the Android market

● In-depth knowledge of at least one programming language like Flutter Java

● Experience with third-party libraries and APIs

● Familiarity with OOP design principles

● Excellent analytical skills with a good problem-solving attitude

● Ability to perform in a team environment

● BSc degree in Computer Science or relevant field

Senior developers only

Min 5 years of real experience 

Remote work

Only individual developers accepted, No agency or IT providers

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we'd like to meet you.

Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Producing code using .NET languages (C#, VB . NET)
• Upgrading, configuring and debugging existing systems
• Providing technical support for web, desktop or mobile applications

Requirements and skills

• Proven experience as a .NET Developer or Application Developer
• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Attention to detail
• BSc/BA in Computer Science, Engineering or a related field.