District Sales Manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python  & Django

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Visionyle is Hiring Senior Data Architect - Data Modeller for Capita

Job Details

Job Title : Senior Data Architect - Data Modeller

Job location : Initial - WFH after it may converted into Hybrid

Payroll firm : Visionyle Solutions ( www.visioyle.com)

Job Type: FTE

Job Description:

Mandatory

• Relevant Experience Required : 7+ years
• Experience in Third normal form, Data Vault, Dimensional (Kimball) data modelling
• Experience / certification in Databricks or Snowflake

Job Description

• Lead the design and implementation of efficient data solutions tailored to meet the specific needs of the clients.
• Design and optimise data architectures following standards and best practices.
• Provide technical leadership to architects, analysts and developers guiding them in the development of high-quality data solutions following best practices.
• Evaluate and recommend appropriate technologies, tools and platforms to support data architecture initiatives.
• Enforce data governance standards, data quality controls and best practices to maintain the accuracy, reliability and security of the data.
• Ensure compliance with regulatory, data privacy, security policies and requirements in Data Management.
• Collaborate with clients to understand requirements and provide guidance.
• Drive initiatives to enhance efficiency and effectiveness.
• Create and maintain comprehensive design documentation to support Project implementation and knowledge transfer.
• Keep up-to-date with industry trends, best practices, and emerging technologies.
• Contribute to proposals and sales efforts
• Mentor and provide guidance to junior team members

Recent Photo

Name as Per PAN

Current CTC :

Expected CTC :

Notice Period / LWD / Joining Time:

Offer in Hand Details (if any) :

Reason for change :

Ok for C2H :

Key Responsibilities:

●    Design, develop, and maintain high-performance, scalable, and secure backend systems using Java.

●    Build and maintain RESTful APIs and microservices to support application functionality.

●    Collaborate closely with frontend developers to ensure smooth integration with React/Angular-based frontend systems.

●    Work with both relational databases (SQL) and NoSQL databases to design data schemas, optimize queries, and maintain data integrity.

●    Leverage cloud platforms (AWS, Azure, Google Cloud) to deploy, monitor, and scale applications.

●    Implement and maintain containerization using Docker and Kubernetes (K8S).

●    Write unit tests for both backend and frontend code to ensure code quality and reliability.

●    Participate in code reviews to maintain code quality standards and mentor junior developers.

●    Contribute to a culture of continuous improvement, proposing and driving best practices in backend development, testing, and deployment.

Required Skills And Experience

●    Bachelors or Masters in computer science or related fields.

●    5+ years of experience in backend development, with strong expertise in Java (must-have).

●    Solid experience with frontend frameworks such as React or Angular.

●    Hands-on experience with RESTful APIs, Docker, and NoSQL databases (such as MongoDB, Cassandra, etc.).

●    Strong experience with SQL databases (such as MySQL, PostgreSQL, etc.), including database design, optimization, and query writing.

●    Familiarity with cloud platforms (AWS, Azure, Google Cloud) and Kubernetes (K8S).

●    Experience in writing unit tests and understanding of test-driven development (TDD) principles.

●    Strong understanding of Agile/Scrum methodologies.

Nice to Have:

●    Exposure to Automation Testing Frameworks (e.g., Selenium, Cypress).

●    Experience working in a SaaS (Software as a Service) environment.

●    Knowledge of Agile/Scrum methodologies.

Industry -Media and entertainment

DUTIES & RESPONSIBILITIES:

Intake, Ideation and Planning

 Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation

      o Establish relationships with new and niche Clients to expand our reach.

      o Monitor trends and analytics to make product and pricing suggestions for our clients.

      o Maintain strong relationships with our existing partner to understand how we can help them grow while also knowing which product offers and price best fit their model.

 Generate new business leads and build relationships.

 Significant interaction with clients, both face-to-face, online and over the telephone.

 Identify business opportunities through research of specific industry or market.

 Understand customer’s business needs and gather product knowledge to meet those needs.

 Providing support to customers, offering clear advice and solutions wherever possible.

 Ensuring high quality of service by developing a thorough and detailed knowledge of brand specifications.

 Meeting sales targets set by management and contributing to team targets.

 Able to take responsibility and work on flexible basis.

 Maintain all sales activities & dashboard.

Client Servicing-

 On time revert to client on briefs/proposals.

 Post evaluations for all campaigns.

 Objection handling.

 Trade Marketing activities to be suggested to enhance revenue optimization.

 Build and maintain business relationships with key clients and agencies.

 Inter department co-ordination #DhunBadalKeTohDekho.

 Work closely with the programming team and BIG solutions for creative ideas for the clients.

 Ensure sales entitlements are as per the programming guidelines.

o · Seek assistance from marketing and content planning teams for key client pitches.

 Required Qualifications and Skills-

 MBA or a Post Graduate – Minimum 4 years work experience is mandatory.

 Excellent communication skills, confident, enthusiastic, attention to detail, creative.

 Result Oriented and Capacity to operate in a growth environment that is increasingly competitive.

 Set the highest ethical and professional standards.

 Comfortable with change.

Job Role : SEO Specialist

Job Location : Bangalore (Remote working)

Job Description

We are looking for ambitious and experienced SEO experts who will work with us to think strategically of a long-term plan and implement it with the help of internal and external constituents. The SEO and content marketer is a key role within our Growth team who will be responsible for looking at the industry landscape, understanding our competitors and roadmap, and then coming up with a plan to increase organic traffic to our website with effective SEO strategies. Within this role, you will also be responsible for coming up with a content strategy to complement SEO initiatives.

Minimum qualifications:

• Minimum 3+ years of experience with SEO either at a B2C company or at an agency
• Experience with building and executing an end-to-end SEO initiative
• Experience in writing external-facing content with publicly available examples
• Experience in using SEO tools and platforms like BrightEdge, SEMRush, etc.
• Deep understanding of organic search and SEO best practices, as well as pitfalls that hinder SEO efforts
• Comfort with data analysis and ability to articulate the results in written and spoken formats

• Either a business, writing, or communications degree
• Any experience in writing code is strongly preferred
  

Our client is a leading nature-based personal care products company backed by a Private Equity firm. It manufactures and markets Ayurveda/nature-based hair and skincare products under a well-known brand known for its commitment to marry the principles of Ayurveda with the best of natural ingredients to deliver outstanding products to customers across the globe.

Infiniti Research is a full-service market intelligence and business advisory consulting firm headquartered in London, United Kingdom. We provide high quality customized research services to large and medium size businesses worldwide. We are the research provider of choice to many leading businesses and institutions in the world. We serve more than 30 Fortune 500 companies. We have completed more than 600 research projects with Forbes 2000 companies in the past 6 years. Infiniti's management team draws its experience from best practices learnt at firms like Accenture, IBM, Honeywell, and Price Waterhouse Coopers.

Company Website: (https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.infinitiresearch.com%2F&;data=01%7C01%7C%7C43848cfda99a48fa18a008d8499fe596%7C30f43a5983f44883b6504a3e36a194f3%7C0&sdata=zL9xADS2GMQeCDFuNi2FPavz4wug5JH9oiTHsT90JPw%3D&reserved=0">www.infinitiresearch.com)

Designation: Research Associate

Job Location: Bangalore

Job Description:

• Conducting telephonic interviews with Sellers/Associations (Sales/Business Development decision makers) across the globe.
• International Outbound Calling exposure (Europe/US) preferred.

• Should have excellent communication skills in English – Both in written as well as in spoken.
• Should have knowledge of Market Research Industry

• Understanding of sales cycle
• Flexible with shifts

• Working knowledge in Ms Excel, Ms Word & Ms PowerPoint.

Key Skills:

• Good verbal and written communication skills.
• Lead Generation/Business Development.
• Market Research

Qualification:

Any Graduate with minimum 6 Months of work experience in international calling / lead generation /B2B Sales

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.