Director of Customer Engagement

🌐 About Us:

Exotica IT Solutions is at the forefront of digital transformation — delivering cutting-edge solutions in AI, automation, and custom software development.

Join Exotica IT Solutions and lead our marketplace-driven growth journey!

🔹 What You’ll Do:

✅ Lead and scale our IT sales strategy on Upwork & similar platforms

✅ Drive high-quality lead generation and conversions

✅ Create compelling proposals, pitch decks & RFP responses

✅ Build and manage a high-performing sales & Upwork specialist team

✅ Strengthen client relationships and boost long-term retention

✅ Optimize our Upwork presence to increase win rates and visibility

✅ Report actionable insights to leadership on key sales metrics

🔹 What We’re Looking For:

✔️ 5+ years in B2B/B2C IT services sales

✔️ 6+ years of hands-on experience with Upwork or similar platforms

✔️ Strong leadership, communication, and technical understanding

✔️ Proven ability to hit revenue targets and grow accounts

✔️ Flexible to engage across time zones.

👉 Ready to take the lead? Apply now or DM us for more details.

🌐 www.exoticaitsolutions.com

Role Description

We are looking for a Branding Designer / Graphic Designer to produce and oversee creative solutions to address our marketing needs. They should have in-depth knowledge of graphic design, styles and layout techniques.

You should also have experience executing marketing

projects from conception to production, including logos, theme decks, website implementation and marketing. Ultimately, they should be able to determine the requirements and delivering high-quality

pieces on tight deadlines.

Responsibilities & Personal Skills

Oversee all branding design projects, from conception to delivery

Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey.

Generate ideas and design dynamic original pieces and themes for sales and events.

These should include illustrations, infographics, gifs, typography and layouts made using graphic design softwares

Collaborate with the marketing team and copywriters to understand the

exact requirements and expectations.

Translate creative thinking into imagery and copy that retains and clearly expresses the initial ideas.

Keep creative elements under control in order to deliver them on brief, on time and on budget, often to tight deadlines.

Maintain brand consistency throughout all our marketing projects.

Managing multiple design projects simultaneously while meeting deadlines

Well-versed with social media and marketing and online platform banners

Contributing to the brand strategies developed for projects including ideas that

demonstrate insight and innovation; solutions that engage audiences

Being capable of taking responsibility for owning, shaping, developing and delivering creative projects while working as part of a team and individually.

Stay up-to-date with design and fashion trends, industry developments and tools.

Qualifications & Experience

Minimum 4 6 years of experience in graphic design, branding, illustrations etc. for creative agencies, other web companies, e-commerce industry etc.

Proficient in graphic design software Adobe, Figma, etc

Good communication skills plus professional written and interpersonal skills. Ability to meet deadlines and collaborate with a team

Strong aesthetic and visual design skills with the ability to combine various colors, fonts and layouts in both static and basic motion graphics.

Attention to visual details

E-commerce background is a plus point.

Understanding the Fashion Space is a plus.

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

UI & UX Designer

Type: Internship / Full-Time

Location: Pune (Work From Home allowed until COVID-19 situation improves)

Experience: 0-1 Year

About FlytBase
https://flytbase.com/">https://flytbase.com 

FlytBase is a Silicon Valley and Pune based startup, building the world's first internet of drones platform for deploying fully-automated and intelligent commercial drones at scale. FlytBase is led by a team of experts in robotics, computer science, AI/ML technologies, and is a global leader in drone automation. FlytBase Labs is based out of Pune, India.

About the position
We are looking for a UI/UX Designer to join our award-winning, talented team, building the next generation automated drone applications for our global customers. Ideal candidate gets to work in a highly collaborative, fast-paced, result-driven environment. Applicants must have substantial experience informing designs through critical design thinking, rationalizing for B2B systems, websites and mobile devices.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers.

• Quickly and iteratively create interaction flows, wireframes, and visual design mockups throughout the design process

• Present design work to UX, Product, and Engineering teams, as well as stakeholders.

• Develop and maintain detailed information architecture and design specifications

• Illustrate design ideas using storyboards, process flows and sitemaps.

• Design graphics user interface elements like menus, tabs and widgets.

• Build page navigation buttons and search fields.

• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.

• Create original graphic designs (e.g. images, sketches, and tables).

• Prepare and present rough drafts to internal teams and key stakeholders.

• Identify and troubleshoot UX problems (e.g. responsiveness).

• Conduct layout adjustments based on user feedback.

• Adhere to style standards on fonts, colors, and images.

Requirements

• A portfolio of UI/UX design work for both web and mobile platforms.
• Collaboration: Work with individuals of varying roles, skill sets, and backgrounds 
• Domain knowledge: Understanding UX fundamentals & technology 
• Initiative: A bias toward action, even on items not explicitly within your direct responsibility 
• Rational creativity: Ability to think way outside the box, and then dial in on what is feasible 
• Communication: Written/verbal storyteller; can present to multiple audiences 
• Empathy: Ability & desire to truly get to know your user’s pain points 
• Resiliency: Comfortable with ambiguity, failing in a safe environment and getting out of your comfort zone 
• Attention to detail: You absolutely sweat the small stuff 
• Curiosity: A hunger to grow and learn new things 
• Advocacy: Strong support and appreciation for Enterprise Design Thinking and the importance of the user.

Skill(s) required

• Prototyping, UX design, UI design, User Research, Wireframing, Illustration

Perks

• Fast-paced Startup culture

• Hacker mode environment

• Enthusiastic and approachable team

• Professional autonomy

• Strong meritocracy

• Zero bureaucracy 

• Company-wide sense of purpose

• Flexible work hours

• Informal dress code

• Culture that promotes challenging oneself & continuous improvement. End-to-end Ownership given to team members.

We are looking for a Business Development Manager/Relationship Manager to build and preserve trusting relationships with our customers.    

Introduction & Acquisitions of new partners - Individual /Corporate clients and meeting the required revenue targets expected from the role & it will be an individual contributor. Self-accelerating & result oriented Adapt acquired knowledge in Change Management.

All possible new prospect partners - INDIVIDUAL /CORP clients in the city.

Duties & Responsibilities -

• Dialogue with our clients to understand their business objectives and challenges
• Analyze partners' data and provide strategic recommendations to clients
• Monitor user reservations and partner promotion
• Build efficiency in support processes for improving partners side experience
• Resolve operational problems on the partners' side within a specified time
• Attend meetings with partner facilities for orientations, resolving issues & relationship building.
• Handle invoicing, including calculation of recharges done
• Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Required Skills:

• 1-5 years of relevant experience    
• Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
• Highly organized, multi-tasking skills with strong attention to detail.
• Strong work ethic with a relentless desire to go above and beyond.
• Excellent time management skills and ability to work under pressure
• Strong communication and interpersonal skills