Cutshort logo
A global EdTech company logo
Director of Customer Engagement
A global EdTech company
Director of Customer Engagement
A global EdTech company's logo

Director of Customer Engagement

at A global EdTech company

Agency job
via Qrata
4 - 8 yrs
₹15L - ₹35L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
IBM Director
Customer Engagement
Strategy development
Customer Relationship Management (CRM)
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Client is supporting for Digital Apps. and Ops. Digital Prod
Client is supporting for Digital Apps. and Ops. Digital Prod
Agency job
via VDart by Thara M
Kochi (Cochin)
3 - 7 yrs
₹8L - ₹15L / yr
Test Automation (QA)
skill iconC#
Selenium
Spec Flow,

Job Description:

We are looking for a highly skilled and motivated QA Automation Engineer with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have a strong background in automated testing and a passion for ensuring the delivery of high-quality software.


Mandatory Skills:

Automation Testing (Selenium + SpecFlow + C# + TestComplete)


Key Responsibilities:

  • Develop and maintain automated test scripts for web and mobile applications.
  • Design, implement, and execute test cases for functional, regression, and performance testing.
  • Collaborate with development teams to ensure that automated tests are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.
  • Troubleshoot, debug, and analyze test failures to ensure issues are resolved promptly.
  • Ensure that the quality assurance process is well-documented and adhered to throughout the software development life cycle.
  • Review product requirements and provide feedback regarding testability, edge cases, and validation techniques.
  • Work closely with developers and product managers to understand project goals and contribute to the overall quality strategy.
  • Perform manual testing when necessary and ensure comprehensive test coverage.

Required Skills and Qualifications:

  • 3 to 5 years of hands-on experience in QA automation, with strong knowledge of test automation frameworks.
  • Proficiency in programming languages such as Java, Python, or JavaScript.
  • Experience with automation tools like Selenium, Appium, TestNG, or similar.
  • Familiarity with CI/CD tools like Jenkins, Bamboo, or GitLab.
  • Strong understanding of Agile methodologies.
  • Knowledge of performance testing tools like JMeter or LoadRunner is a plus.
  • Good problem-solving skills and the ability to troubleshoot and debug test failures.
  • Strong communication skills and ability to work in a collaborative team environment.

Preferred Skills:

  • Experience with cloud-based testing (AWS, Azure, Google Cloud).
  • Knowledge of API testing using tools like Postman or SoapUI.


Read more
Carsome
at Carsome
3 recruiters
Amit Warrier
Posted by Amit Warrier
Remote, Malaysia, Kuala Lumpur
1 - 6 yrs
₹10L - ₹30L / yr
skill iconMachine Learning (ML)
skill iconData Science
SQL
skill iconPython
Problem solving
+6 more

Carsome’s Data Department is on the lookout for a Data Scientist/Data Science Lead who has a strong passion in building data powered products.

 

Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform. 

 

You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.

 

Job Descriptions

 

  • Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
  • Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing. 
  • Identify, prioritize, and design testing opportunities that will inform algorithm enhancements. 
  • Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
  • Unlock insights by analyzing large amounts of complex website traffic and transactional data. 
  • Implement analytical models into production by collaborating with data analytics engineers.

 

Technical Requirements

 

  • Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
  • Machine Learning / Data Science Certification

 

Experience & Education 

 

  • Bachelor’s in Engineering / Master’s in Data Science  / Postgraduate Certificate in Data Science. 
Read more
Hoop Konsulting
Ridhi Sachdeva
Posted by Ridhi Sachdeva
Chandigarh
4 - 10 yrs
₹8L - ₹16L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconAmazon Web Services (AWS)
MEAN stack
MERN Stack
+2 more

About Us: Hoop Konsulting is an IT consulting and software development company focused on delivering custom software solutions to clients globally. Our core values of integrity, trust, respect, hard work, and mutual growth are the foundation of everything we do.  

Job Description: 

We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in developing complex web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack. As a Senior Developer, you will be responsible for developing, and maintaining web applications, ensuring high performance and responsiveness to requests from the front-end.  

Key Responsibilities: 

  • Develop, and maintain scalable web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js). 
  • Collaborate with cross-functional teams to define, design, and ship new features. 
  • Ensure the performance, quality, and responsiveness of applications. 
  • Identify and correct bottlenecks and fix bugs. 
  • Help maintain code quality, organization, and automation. 
  • Participate in code reviews and provide constructive feedback to team members. 
  • Stay up-to-date with the latest industry trends and technologies. 
  • Mentor and guide junior developers. 

Qualifications: 

  • 5+ years of experience in web development, with a focus on the MEAN stack. 
  • Strong proficiency in JavaScript and TypeScript. 
  • Extensive experience with Angular and Node.js. 
  • Proficiency with MongoDB and Express.js. 
  • Experience with RESTful API design and implementation. 
  • Knowledge of front-end technologies such as HTML5, CSS3, and JavaScript frameworks. 
  • Familiarity with version control systems, such as Git. 
  • Strong problem-solving skills and attention to detail. 
  • Excellent communication and teamwork skills. 
  • Ability to work independently and manage multiple projects simultaneously. 

Preferred Qualifications: 

  • Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
  • Experience with Agile/Scrum methodologies. 

What We Offer: 

  • Competitive salary and benefits package. 
  • Health and accidental insurance 
  • Opportunities for professional growth and development. 
  • A collaborative and innovative work environment. 
  • A chance to work on exciting and challenging projects with international clients. 

If you are a passionate and experienced MEAN Stack Senior Software Engineer, looking to be a part of a professional, conducive, growth oriented environment,  we would love to hear from you. Apply now to join our talented team at Hoop Konsulting! 

Read more
Planetspark
at Planetspark
2 candid answers
Anjali Sharma
Posted by Anjali Sharma
Gurugram, Sec 50
0 - 4 yrs
₹4L - ₹7L / yr
Communication Skills

Join PlanetSpark's Sales Team


Position: Business Development Associate

Location: Gurgaon, India

Work Mode: Work from Office (WFO)

Industry: Ed Tech

Functional Area: Inside Sales

Shift: Day Shift / Night Shift (optional)


About Us:

PlanetSpark is on the lookout for dynamic individuals to join our Sales team. We are an Ed Tech company dedicated to transforming education and empowering young minds.


Roles & Responsibilities:

As a Sales Representative at PlanetSpark, you will play a pivotal role in guiding our consumers to make informed choices about our courses. Your responsibilities include:

Understanding our offerings and assisting students in selecting the right courses.

Engaging with parents who have participated in demo classes for their children.

Ensuring effective follow-up with potential customers and successfully closing sales within defined timelines.

Maintaining meticulous records of interactions through various communication channels, such as email and calls.

Achieving monthly targets and meeting all input metric goals.


Hiring Criteria:

Training Period: 21428 (Stipend)

Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

Skills Required: Excellent Communication

Experience: 0-3 Years (Freshers are welcome)

Minimum Education: Graduation

Graduation Year: 2018-2024 passouts


Important Criteria:

Willingness to work 5 days a week.

Ready to thrive in a startup environment with a high-intensity learning culture and rapid growth opportunities.

Job Location: Gurugram

Read more
Teachmint
at Teachmint
2 recruiters
Agency job
via Codejudge by Vaishnavi M
Bengaluru (Bangalore)
5 - 8 yrs
₹35L - ₹50L / yr
skill iconHTML/CSS
skill iconBootstrap
skill iconJavascript
react

Desired Candidate profile

Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies. 
● Build reusable code and libraries using iterative development practices for future use

● Ensuring high performance on mobile and desktop. 
● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.

● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them. 
● Implement best practices and constantly learn new ways of keeping code bases up to date 
 
Roles and Responsibilities:

● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes 
● 4+ years of development experience in modern web technologies (HTML/CSS, JavaScript), frameworks (React, Backbone.js, AngularJS, , etc) 
● Ability to build a feature from scratch & drive it to completion 
● Prior hands-on experience in building responsive web interfaces at scale for consumers in a product engineering setup 
● Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system 
● Excellent problem solving, debugging and optimization skills 
● Strong knowledge of browser behavior, performance, compatibility and cross-browser issues 
● Good understanding of REST API 
● Familiar with front-end build tools, such as Webpack, Grunt and Gulp.js
● Proficient understanding of code versioning tools, such as Git 
● Open source contribution is a plus. 

Read more
Their mission is to build financial services.(NV1)
Their mission is to build financial services.(NV1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
2 - 4 yrs
₹15L - ₹20L / yr
Data mining
Data Crunching
Data Analysis
Competitor Research
Market Research
  • Be a passionate advocate for customers and help ensure thorough and intuitive customer journeys.
  • Targeting customers with better customer segmentation, hypotheses, testing with experiments, campaign analytics, communication process ,automation, and competitive benchmarking.
  • Working closely with Product, Analytics, Business and Design teams
  • Owning one or more key traffic channels for a category (Personal Loans,
  • Home Loans, Health Insurance and Mutual Funds) and build the optimum funnel for the business.
  • Conceptualize, design and execute initiatives through extensive experiments.
  • Work on new product, features and scheme launches, and making the successful by targeting customers through various channels
  • Analyse traffic patterns and optimize for seasonality, relevance, and selection
  • Regularly develop, test and analyse new tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team
  • Own projects with considerable scope and/or complexity with significant impact on customer experience


BASIC QUALIFICATIONS

  • 1-3 years of experience in roles requiring high analytical skills
  • Experience using data and metrics to measure impact and determine improvements
  • Experience in making data-driven decisions, developing customer insights from data and creating strategies to improve conversion and sales.
  • Understanding of product funnel and journeys.
  • Excellent written and oral communication skills, with the ability to communicate effectively in reviews and meetings
Read more
EduFund
at EduFund
3 recruiters
Eela Dubey
Posted by Eela Dubey
Mumbai, Ahmedabad, Bengaluru (Bangalore)
3 - 5 yrs
₹7L - ₹12L / yr
skill iconReact Native
skill iconNodeJS (Node.js)
skill iconReact.js
Microservices

Who we’re looking for:

We are looking for a React Native Developer for our mobile app.

This is a challenging position working in a fast-paced start up environment, with the opportunity to be apart of a team that launches a new web and mobile based app.

As a developer, you will be responsible for assisting the team with the front end development of EduFund’s mobile app/tech platform.

You will take significant ownership of shaping the product suite, and core investment platform. As an individual with deep technical expertise, you are a critical problem solver, possess the knowledge to deliver end-to-end software solutions, and have a proven track record of development. Equally important, you are capable and excited to work in a friendly, but fast-paced start up setting with little support. You are also someone who is genuine, and able to mentor/lead others.


Our stack:
  • React Native
  • Microservices
  • AWS
  • Aurora DB
  • ES6
  • NodeJS
  • React JS

Your skills:
Minimum overall experience of 3-5 years in as a React Native developer.

Ideal if the candidate has experience in:
  • Payment Gateways
  • Fintech
  • Mutual fund API (a plus)

Strong experience in technical architecture, setting up the architectural guidelines for websites and mobile application, including the backend infrastructure.


Hands on experience in developing, designing, and managing products


Familiarity with cloud services and infrastructure


Start up experience, especially working remotely is preferred


Someone who gets things done and refuses to settle

Read more
Cloud infrastructure solutions and support company.(SE1)
Cloud infrastructure solutions and support company.(SE1)
Agency job
via Multi Recruit by Rachana Deshpande
Bengaluru (Bangalore)
12 - 14 yrs
₹20L - ₹25L / yr
Unit testing
OOD
OOA
skill iconC#
  • Prototype, design, implement, unit test, product, and maintain Windows-based software applications
  • Participate in cross-functional project teams to develop medical device software
  • Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
  • Document software, write technical specifications for interfaces and testing

Qualifications

  • Bachelors degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
  • Experience designing and developing C++/C# based solutions and experience with any user interface development (UWP / WPF)
  • Expert in Unit Testing, OOA/OOD development methodologies, and design principles
  • Experience in Agile development processes and philosophies
  • History of timely delivery while ensuring a quality focus
  • Ability to work well with people and be both highly motivated and motivating
  • Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
  • Ability to work independently and proactively with minimal direction

Nice to Have

  • Experience in medical device design & development is a plus
  • Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
  • Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
  • Experience in software code and build management is a plus

 

Read more
Gamasome Interactive
at Gamasome Interactive
1 recruiter
Raghu V
Posted by Raghu V
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹6L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconHTML/CSS
Angular 4.0 - Developer Location – Bangalore Key skills – Angular 4.0 and above– Level 3 (Mandatory), HTML 5, CSS 3, Azure Devops (desired) Minimum work experience – 2 - 6 Years Key responsibilities: As an Angular  developer, you are responsible for following activities · With strong technical knowledge and experience in UI development using Angular 4, HTML5 and CSS you need to analyze and develop UI for complex business requirements using best coding practices and troubleshooting of issues during development and testing phases · As a senior developer you need to review Angular 4 code developed by developers and ensure code is meeting coding standards and correct logic is implemented in an optimal manner · As a senior developer you need to ensure code developed taking care of performance requirements from business users and proper error handling and logging of error messages which helps in troubleshooting of issues · As a sr. developer you should engage in discussions with tech lead and designers to bring re-usable components are put in place right from technical design through implementation
Read more
Demandshore Solutions Pvt. Ltd.
at Demandshore Solutions Pvt. Ltd.
1 video
1 recruiter
Kartik Narayan
Posted by Kartik Narayan
Pune
0 - 1 yrs
₹1L - ₹2L / yr
Communication Skills
Marketing & Communication
Content Marketing
Content Writing
MarTech Advisor is the world’s leading and dedicated source of unbiased research, news, and expert commentary relating to the explosive marketing technology landscape. Our focus at MarTech Advisor is to help you, the sales & marketing professional, to stay on top of the multitude of rapidly evolving marketing software products and ensure that you are able to compare, research and continuously select the right products and platforms for your needs. Job description - Handling general communications - Coordinate interviews with C-suite of various companies from outreach to execution and publishing - Coordinating with PR agencies as part of brand building activities - Social media coordination, create interesting posts for various social channels - Overseeing key activities for different brand requirements - Maintaining the activity calendar and ensuring the same is updated for all deliverables Desired Skills and Experience - Command of the English language, including a firm grasp of spelling, grammar and punctuation rules - Attention to detail and ability to make quick decisions - Clear communication skills and considerable diplomacy when interacting with internal and external stakeholders - Ability to manage many different tasks at once - Mass Comm / Media / Journalism / Marketing students preferred
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos