
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.

Similar jobs

Job Responsibility:
* Coordinate with CSMs to complete Pilot sales tracker, QBR Decks, End of pilot Decks
*Monitor Daily Sales volume and alert CSMs of Locations with Low volume counts
*Collaborate with other teammates to extract data figures, data entry (Google Sheets & Google Slides), and monitor key performance indicators (KPIs) to determine business initiatives’ success
*Helping in Minor Integration Changes
*Helping with Tickets and giving support when required
* Basic product knowledge of the software to assist with non-client facing action items
* Good communication skill preferred
Roles and Responsibilities:
- Design & build test harnesses for Automation Testing.
- Design test automation framework and develop the new test automation libraries; Should be very much hands on with tools like Selenium, Appium etc.
- Design & execute Regression Test Pack using frontend & backend test scripts.
- Design and Develop the Automated solution for Sanity Testing for various repeatable tests.
- Implement QA process and Automated testing for all the workstreams to improve the overall testing cycle
- Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously.
- Be a part of an ongoing effort to bring new testing knowledge into the team.
- Assist with test plan articulation, planning, and management of individual testing events.
- Utilize appropriate testing tools for both front-end and back-end Quality Assurance.
- Identify testable events and develop the test cases/test scripts.
- Identify and capture test data to support the test cases defined by the testing team.
- Leverage the testing process and test tool kit to create reusable test assets.
- Should have basic knowledge on integrating API Keys for AI tools.
Key Requirements:
- 2-5 years experience of relevant Industry experience.
- Good understanding of QA methodology, automation expertise, and ability to code
- Experience with Selenium-Web driver, Selenium Grid, Selenium Page Object Model, Page Factory concept
- Experience in designing and implementing test frameworks (like Data driven, Keyword driven or Hybrid along with custom reporting) and strategy for choosing automated testing tools
- Awareness of OO programming (Classes/Methods, etc.)
- Ability to work both independently and in a team environment.
- Must possess critical thinking skills in addition to good interpersonal and communication skills.
- Ability to function in a demanding environment;
- Ability to assume the perspective of customers and their users and serve as their advocates
- Experience in Appium, Cucumber, Rest Assured, Karate would be an added advantage.
Senior Oracle Database Administrator
Experience and CTC: 7 to 10 Years (20 LPA- 25 LPA)
Educational Qualification: B.Tech/ MCA
Location: Noida
Notice Period: Immediate to 20 Days
Required Skillsets:
DBA, RAC , RMAN, Perfromance tuning, Backup & recovery, Data guard
Primary Responsibilities
- Oracle database administration and basic understanding of performance Tuning
- Instance tuning, schema management, space management, disaster recovery, data replication, database refresh, and SQL programming and tuning
- Basic Understanding of Oracle RAC
- Basic Understanding of Oracle Data guard
- Understanding of UNIX shell scripting
- Knowledge of upgradation and Migration to higher version
- Should be ready for travel in India and abroad and open for working in any shift
- Good troubleshooting skills required and ability to handle production support
- Sound knowledge of Oracle Database Performance tuning
- Sound knowledge of RMAN backup and recovery procedure
- Ability to work across multiple global sites and working teams is imperative
- Experience with Grid Control, Performance Tuning and Diagnostic packs
- Should have worked on big Oracle development/UAT and production databases
- support across multiple hardware and software platforms including Solaris and AIX, HP-UX, LINUX is desired
- Ability to perform DBA activities that span multiple phases of database application life cycle
- Good understanding of Database performance tuning Oracle 11g & 10g
- Maintain standards and strategies for security, database objects and backup/recovery
- Validate that all physical database designs satisfy business requirements and meet standards to database objects, data integrity, security, performance and recoverability
- Understanding of Operating system like HP-UX, AIX, Solaris, Linux and storage
- Inventory of Best Practices , Automation scripts, SLA and KPI benchmark
- Must be self- motivated and well- organised
Qualification: Any Graduate or Pursuing Graduate.
Experience: Fresher -2 years
Job Description: Role as Recruiter
Roles and Responsibilities:
- Handling & routing End-to-End Recruitment from initiating the recruitment process to streamlining overall operations.
- Identify client needs on every requirement with quick response time
- Understanding the skill set required by our Corporate clients.
- Sourcing potential candidate for required skill set through various Job Portals like naukri, LinkedIn, monster, times jobs etc., existing database, internal and external references
- Conducting the preliminary interviews and briefing the candidates regarding the job profile, salary package and Organization, etc.
- Screening the candidates & forward their resumes for suitable positions based on the client’s requirements.
- Once shortlisted, scheduling the Interview, follow up and co-ordination towards clients.
- Handling on boarding process to ensure the joining formalities are carried out smoothly.
- Maintain candidate database and generate reports from time to time.
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities togather with development team
- Identify, record, document thoroughly and track bugs
- Perform sanity testing before and after production release.
- Involve in brainstorming process with tech team and provide meaningful insights as and when needed.
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Good knowledge of SQL
- Prior experience of api testing using tools like postman
- Hands-on with bug reporting tools like JIRA, Redmine etc

Senior Developer
NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience
1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage
We now wish to scale ll these categories which are proven to be working and hence looking for Sales Person who can get us business using our success stories.
https://ideaclicks.in/success-story/digital-promotion-of-gynecologist-in-india/




