We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
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Artium Academy is the first of its kind online music academy with an Academic Board featuring the industry greats - Sonu Nigam, Shubha Mudgal, KS Chitra, Aruna Sairam, Aneesh Pradhan, Raju Singh, Loius Banks, Gino Banks & Ananth Vaidyanathan.
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The Opportunity
ARTIUM is looking a hands-on Junior Mobile Developer who is responsible for building and deploying technology solutions at scale also, architect solutions at Mobile level, understand business problems and suggest technology solutions.
What You’ll Do
• Raise the bar on sustainable engineering by improving best practices, producing best in class of code, documentation, testing and monitoring.
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• Extensive experience building web applications.
• Strong Problem solving, coding skills, Javascript, React.JS, design architecture
• Expert level Javascript (ES6), HTML, CSS and nodejs.
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What You Need to Succeed
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• Critical Thinking/Problem Solving
What We Offer You
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Qualifications
Minimum qualifications
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If you are an analytical problem solver with strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!
We are looking for a Technical Lead to join our award-winning, talented team, building global software products for automation of drones for various commercial applications.
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Falcon is a plus.
Experience with NoSQL, Elastic Search, Celery, Redis, RabbitMQ.
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