
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.

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We are looking to recruit a candidate for a role that will require:
- Translate design and wireframes into code
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- Identify solutions through research and collaboration that resolves the root of problems as they arise
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Work experience: 2 years relevant experience
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14.People Development in different segments to ensure multi skill availability of the
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15.People (White Collar) Development and Management & Middle Level Leadership
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Interested candidates can apply by sharing assessments of the company website (www.realmapp.io) along with their portfolio link.
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7. Handling the timely opening and closing of the center
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Note:
1. Role name: Associate Center Manager
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3. Number of working days: 6
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Profile
• Experience : 3-6 years
• Proven experience in Java with Selenium, TestNG, Protratcor, Jasmine, Javascript/Typescript
• Proven experience in developing automated tests for REACTJS/HTML5 application
• Experience on Load Testing ( Locust/Jmeter/LoadNinja anyone )
• Exposure to Python ( Pytest, Pylint ) is added value
• Strong experience in designing multiple types of automation frameworks
• Development and execution of test plans and scripts • An understanding of accessing and configuring SQL Server
• Documenting test results and test reports
• Understanding of web servers like Nginx/Tomcat
• Testing on cloud environment would be an advantage
• Knowledge on performance & security testing would be plus
• Strong Problem solving skills and ability to troubleshoot applications & environment issues.
• Adaptability, ability to learn faster, Independent, responsible and diligent.
• Good team spirit and interpersonal skills, Excellent Written, Verbal, communication skills, Analytical skills & Business Thinking.
The candidate should have a passion for technology and a flexible, creative approach to problem solving. You are autonomous and take responsibility for your work.
You have knowledge in agile methodologies such as Scrum. You know about GIT and the use of continuous integration tools.
Candidate should have a bachelor or Master technical degree or equivalent experience. Strong knowledge in software engineering. Proactive Self Starter, creative thinker in designing, developing and supporting applications. Work as part of cross functional, passionate agile project teams to ensure quality is driven into the heart of the development process.
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● Collaborate with the Product Managers and Senior Engineers for
understanding and designing the modules.
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● Bachelor’s degree or higher, with course in Programming/Data
Structures/Algorithms
● Experiences of programming in Python or GoLang or Web Technologies
(HTML, CSS, Javascript)
● Sound understanding of Data Structures, Algorithms and Object Oriented
Design and Databases (mySQL or mongoDB)
● Passionate about Software Engineering practices
● Excellent communication skills








