We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
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Executive Assistance
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Job Profile:
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https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
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Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
Client Success Specialist - US Shift
HOW TO APPLY
Click here - https://vantagecircle.kekahire.com/jobdetails/11656
ABOUT THE ROLE
Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience?
If so, you might be the perfect candidate we are looking for!
We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the client’s needs, ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience.
RESPONSIBILITIES
- Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives
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- Manage communications between key clients and internal teams across Geographies
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- Prepare reports on account status and distribute them within or outside of the team
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REQUIREMENTS
- Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success.
- Excellent verbal and written communication skills.
- Prior working experience in US shifts and US clients will be an added advantage.
- Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards.
- Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail.
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1. To guide and counsel students and parents for Admission to Indian universities
and colleges.
2. Interacting with University delegates.
3. Manage Events. Help the students in the application, admission procedures, etc.
Participate in educational affairs. Research & Development Activities.
Key skills
1. Candidate should have exposure/knowledge about the education system.
2. Excellent communication & presentation skills.
3. Should have learning & positive attitude communication skills and problem-solving
quality.