Cutshort logo
A global EdTech company logo
Director of Customer Engagement
A global EdTech company
Director of Customer Engagement
Qrata's logo

Director of Customer Engagement

at A global EdTech company

Agency job
via Qrata
4 - 8 yrs
₹15L - ₹35L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
IBM Director
Customer Engagement
Strategy development
Customer Relationship Management (CRM)
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

EASYECOM
Shraddha Mahajan
Posted by Shraddha Mahajan
Delhi
1 - 2 yrs
₹3L - ₹5L / yr
Human Resources (HR)
Recruitment/Talent Acquisition
HR management system administration

About EasyEcom:

EasyEcom is a leading SaaS-based eCommerce automation platform helping brands streamline their operations across marketplaces, D2C websites, and retail. We’re a fast-growing tech company that values innovation, ownership, and a collaborative culture.


Role Overview:

We are looking for a dynamic HR Executive who will play a key role in managing day-to-day HR operations, employee engagement, and compliance processes. The ideal candidate should be proactive, people-oriented, and comfortable handling multiple HR functions in a fast-paced environment.


Key Responsibilities:

1. Recruitment & Onboarding

  • Support end-to-end recruitment activities, including job postings, screening, coordination, and onboarding.
  • Conduct HR orientation and ensure smooth joining formalities.

2. Employee Engagement & Relations

  • Assist in planning and executing engagement initiatives, events, and recognition programs.
  • Be the first point of contact for employee queries and concerns.

3. Performance & Policy Support

  • Support performance review cycles and maintain related data.
  • Communicate and ensure adherence to HR policies and procedures.


Requirements:

  • Bachelor’s or Master’s degree in HR.
  • 1–2 years of experience in HR operations or a generalist role, preferably in a startup or SaaS environment.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Excel and HR tools.
  • Detail-oriented, organized, and able to handle confidential information responsibly.


What We Offer:

  • A dynamic, growth-driven work environment.
  • Opportunity to learn and take ownership across HR verticals.
  • Collaborative team culture with continuous learning.


Read more
Azbil India
Azbil India
Agency job
via Hunarstreet Technologies Pvt Ltd by Priyanka Londhe
Navi Mumbai
4 - 7 yrs
₹7L - ₹13L / yr
Presales
BMS
ELV
HVAC
industrial automation
+2 more

Job Title: Pre - Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

  • Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
  • Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
  • Customer Solutions: Understand customer requirements and present customized technical solutions that align with their business goals.
  • Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
  • Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
  • Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
  • Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
  • Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
  • Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
  • Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
  • Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
  • Internal Support & Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
  • Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
  • Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
  • Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
  • Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications & Skills Required:

  • Strong technical skills and comfort in leading technical discussions.
  • Sales aptitude with a keen interest in interacting with customers.
  • Proactive approach with a strong customer focus and problem-solving skills.
  • Ability to quickly learn and adapt to new products and technologies.
  • Excellent interpersonal and teamwork abilities.
  • Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
  • Familiarity with commercial terms and conditions and their application in sales processes.
  • Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

  • Engineering Degree (Electrical, Electronics, Mechanical)
  • Strong communication and presentation skills.
  • Familiarity with basic PLC and DDC design and software applications.
  • Experience: 3-5 years of relevant in BMS or HVAC/ELV industry


Read more
Hasteee Technologies
Yash Agrawal
Posted by Yash Agrawal
Noida
1 - 3 yrs
₹2.4L - ₹5L / yr
skill iconSwift
skill iconObjective C
Xcode
UIKit
MapKit
+1 more

Job Title: iOS Developer

Location: Noida Sector 63

Experience - 1+ Years


About the Role:

We are seeking a talented and motivated iOS Developer with 2+ years of experience to join our growing mobile development team. In this role, you will be responsible for designing, developing, and maintaining high-quality iOS applications that deliver an exceptional user experience.


Qualifications:

B.Tech in Information Technology or Computer Science, or

M.Tech in Information Technology or Computer Science, or

MCA (Master of Computer Applications).


Key Skills & Experience:

Proven experience in Swift and Java programming.

Strong hands-on knowledge of SwiftUI, UIKit, and Apple’s core frameworks.

Proficiency with Xcode IDE and iOS app architecture.

Experience integrating and working with Firebase services.


Good understanding and implementation of MapKit.

Strong background in integrating third-party dependencies, libraries, and SDKs

Solid problem-solving and debugging skills.

Familiarity with RESTful API integration and mobile app design best practices.

Experience with the entire App Store submission process is a plus.


Responsibilities:

Design and develop robust, scalable, and reusable iOS applications.

Collaborate closely with designers, product managers, and other developers to deliver high-quality features on schedule.

Write clean, maintainable, and efficient code following industry best practices.

Perform unit and UI testing to ensure application performance, quality, and responsiveness.

Identify and correct bottlenecks, fix bugs, and continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Integrate and manage third-party libraries and dependencies as needed.

Ensure the performance, quality, and responsiveness of applications across various iOS devices.

Participate in code reviews and contribute to team knowledge sharing.


What We’re Looking For:

A proactive, self-motivated developer with strong analytical and problem-solving skills.

A team player with excellent communication and collaboration abilities.

A passion for staying up-to-date with new trends and advancements in iOS development.

A commitment to delivering high-quality, user-centric products.

Read more
Mohali
1 - 2 yrs
₹1L - ₹2L / yr
Upwork
Client Management
Fiverr
Effective communication

Exotica IT Solutions Pvt. Ltd. is a fast-growing IT company delivering digital solutions across the globe. We are looking for a skilled Business Development Executive with expertise in Fiverr to join our dynamic team.


Roles & Responsibilities:

  • Generate new business opportunities through Fiverr, LinkedIn, freelancing platforms, and other online channels.
  • Create and manage Fiverr gigs to attract international clients.
  • Understand client requirements and provide tailored IT services/solutions.
  • Communicate with clients effectively, prepare proposals, and close deals.
  • Maintain strong relationships with clients for repeat business.
  • Collaborate with internal teams to ensure successful project delivery.
  • Achieve sales targets and contribute to company growth.


Required Skills:

  • Must have proven knowledge/experience in Fiverr (creating gigs, handling clients, order management).
  • Excellent communication and interpersonal skills.
  • Knowledge of IT services, web development, or digital marketing (preferred).
  • Good negotiation and presentation skills.
  • Ability to handle multiple projects and clients simultaneously.

Qualifications:

  • Graduate in BBA, MBA, or any relevant field.
  • 6 months – 2 years of experience in Business Development/Sales/Fiverr handling.

Perks & Benefits:

  • Competitive salary + attractive incentives.
  • Growth-oriented career path.
  • Exposure to international clients via Fiverr & other platforms.
  • Supportive work culture and learning opportunities.


Contact us: Via Whatsapp or Call.

Read more
Botman Networks Private Limited
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹12L / yr
LAMP Stack
skill iconPHP
Linux/Unix
Shell Scripting
MySQL

Job Description:

We are looking for a highly skilled Software Developer with 3-5 years of hands-on experience in LAMP Stack development. The ideal candidate will be responsible for developing and maintaining web applications, ensuring high performance, and collaborating with cross-functional teams to define and ship new features.


Key Responsibilities:

• Develop, maintain, and optimize web applications using LAMP Stack (Linux, Apache, MySQL, PHP)

• Design efficient, scalable, and secure backend systems.

• Collaborate with frontend developers and project stakeholders to deliver high-quality products.

• Write well-structured and testable code, following best practices in PHP.

• Troubleshoot, debug, and upgrade existing applications.

• Develop APIs and integrate third-party services.

• Manage and maintain databases using MySQL.

• Perform system and server maintenance on Linux/Unix environments.

• Use Shell scripting to automate routine tasks and deployments.

• Work with the ELK stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.


Qualifications:

• BE/B.Tech in Computer Science/Information Technology/Electronics and Communications

• 3-5 years of proven experience as a Software Developer working with LAMP Stack

• Proficient in PHP, and MySQL.

• Solid experience with Linux/Unix environments, including command-line proficiency.

• Knowledge of Shell Scripting and basic system automation.

• Familiarity with ELK Stack for application monitoring and logging.

• Strong understanding of web protocols, API integration, and database optimization.

• Experience with version control systems like Git.

• Ability to work in an Agile environment and manage multiple tasks efficiently.


Nice to Have:


• Experience with other Python frameworks besides Flask.

• Knowledge of cloud platforms (AWS, Google Cloud) for deploying and scaling applications.

• Familiarity with containerisation technologies like Docker.


Benefits:


• Competitive salary and performance bonuses.

• Medical and insurance coverage.

• Opportunities for professional development and growth.

• Flexible working hours and remote working options.

Read more
ABP Group
zaheeruddin S
Posted by zaheeruddin S
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹5L / yr
Sales
Real Estate
Communication Skills
Effective communication
Negotiation
+1 more

We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career in real estate.

Responsibilities

  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
  • Determine clients’ needs and financials abilities to propose solutions that suit them
  • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
  • Perform comparative market analysis to estimate properties’ value
  • Display and market real property to possible buyers
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Manage property auctions or exchanges
  • Maintain and update listings of available properties
  • Cooperate with appraisers, escrow companies, lenders and home inspectors
  • Develop networks and cooperate with attorneys, mortgage lenders and contractors
  • Promote sales through advertisements, open houses and listing services
  • Remain knowledgeable about real estate markets and best practices

Requirements and skills

  • Proven working experience as a Real Estate Agent or Real Estate Salesperson
  • Proven track of successful sales record
  • Ability to work independently combined with excellent interpersonal skills
  • Strong sales, negotiation and communication skills
  • Pleasant and trustworthy
  • MS Office familiarity
  • Real estate agent’s or broker’s licence


Read more
Cosmo Infrasolution Pvt Ltd
Twinkle Suman
Posted by Twinkle Suman
Remote only
6 - 10 yrs
₹17L - ₹19L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+4 more

Required Skills :

  • Writing well-designed, testable and efficient code.

  • Development of the website

  • Debugging and removal of errors.

  • Should have worked on .Net, C#, Jquerry, SQL Server

  • Additional knowledge on WordPress and MVC preferred

  • Gathering and evaluating user feedback.

  • Working as a part of a dynamic team to deliver winning products.

  • Providing code documentation and other inputs to technical documents.

  • Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.

  • Troubleshooting and debugging to optimize performance.

The Profile

  • Strong experience in Angular

  • You are highly goal driven and work well in fast paced environments

  • You possess strong analytical skills and are comfortable dealing with numerical data

  • You are adaptable and thrive in changing environment

. Work on Angular 6+

  • Good communication, Report to USA manager

  • Remote work

  • Expert with Git, PR

Read more
Burger QSR chain
Burger QSR chain
Agency job
via Unnati by Seemi Ejaz
Delhi, Gurugram, Noida
2 - 5 yrs
₹3L - ₹4.8L / yr
Accountant
Tally
Financial accounting
accounting
Accounting
Our client is a trendy F&B startup that has added finesse to a popular street food. A diva chef with training from the Culinary Institute of America is behind this revolutionary idea.

Customers can choose from a variety of food kits that allows them to pick ingredients of their choice. With the belief that good food never fails in bringing people together, the startup has made the whole experience of eating a common meal interactive by applying the DIY concept.

The food startup is selling through their website, delivery partners, and takeaway. Their food is complimented by some of the top food critics of the country and is a rage among the customers.
 
As an Accountant, you will be responsible for preparing accounts, budgeting, managing financial information and various such accounting transactions of the company.

What you will do:

  • Preparing accounts and tax returns of the company
  • Reconciling accounts receivable and accounts payable
  • Issuing invoices for all the payments which are due to the company, tracking the cash inflow and also reporting any late transactions
  • Settling the payment transactions due to be paid to third-parties, managing the same and thus issuing stop-payment instructions accordingly
  • Preparing and maintaining financial records and statements of the company including, but not limited to, P&L, book-keeping and general entries
  • Posting and managing all journal entries to ensure all business transactions are recorded
  • Ensuring timely closure of monthly, quarterly and annual accounts
  • Ensuring timely compliance of GST of various transactions
  • Generation of various financial statements concerning the liabilities and assets of the business, using Tally
  • Auditing financial performance and accordingly advising on how to reduce costs and increase profits
  • Forecasting the financial status of the company and also analyzing the risk factors involved

 


Candidate Profile:

 

Desired Candidate Profile

 

What you need to have:

  • Relevant work experience as an Accountant
  • Graduation is a must. Female candidates preferred
  • Excellent communication skills
  • Willingness to work 6 days a week
  • Good knowledge and work experience in Tally
  • Excellent in time management and critical thinking
  • Candidate who can multitask and with an eye for detail    
Read more
Innoviti Payment Solutions
Prajwal P M
Posted by Prajwal P M
Bengaluru (Bangalore)
3 - 8 yrs
₹4L - ₹6L / yr
Recruitment
Recruitment/Talent Acquisition
Sourcing
Negotiation

Role and responsibilities:

  • Develop recruitment goals and objectives.
  • Develop sustainable recruiting strategy based on our goals and needs.
  • Source passive candidates
  • Search resume databases for the most fit candidates
  • Communicate with Hiring Managers
  • Determine the effectiveness and success of current recruiting plans and strategies.
  • Write and proofread job descriptions.
  • Recommend new sources for active and passive candidate recruiting.
  • Build talent networks to find qualified active and passive candidates.
  • Use multi-channel approach to recruit.
  • Evaluate which sources bring best candidates.
  • Identify key recruiting KPIs.
  • Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
  • Review applicants to evaluate if they meet the position requirements.
  • Interview candidates following company's rules and regulations.
  • Adhere to laws, rules, and regulations.
  • Adhere to personal data privacy regulations.
  • Responsible for end-to-end recruitment activities.
  • Responsible for hiring decisions Offer Negotiation / DOJ negotiations / Notice period Negotiations with candidates.
  • Rich experience in technical/Non-technical hiring across all levels (junior, middle & senior)

 

Read more
Believe that their dogs deserve the best. (B1)
Believe that their dogs deserve the best. (B1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹10L / yr
Customer Success
Customer Support

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

  • Successful onboarding of professionals to buy their first pack
  • Delivery of a high standard of customer success maintaining a single view per customer across channels
  • Defining and leading the implementation of our customer success policies
  • Selection and management of our customer success software
  • Maintenance of the help site(s) and template responses - updating as new features become available
  • Recruitment, training, and performance management of customer success staff

Requirements

  • Experience in a high volume customer service environment
  • Experience hiring and developing customer success staff
  • A can-do attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure

Desirable

  • Knowledge of customer success platforms and how they work

 

 

 

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos