Visual Designer

Company Overview:

Softlink Global is the global leading software provider for Freight Forwarding, Logistics, and Supply Chain industry. Our comprehensive product portfolio includes superior technology solutions for the strategic and operational aspects of the logistics & freight forwarding business. At present, Softlink caters to more 5,000+ logistics & freight companies spread across 45+ countries. Our global operations are handled by more than 300+ highly experienced employees.

Company Website - https://softlinkglobal.com/

Role Overview:

Are you a testing ninja with a knack for Selenium Python Hybrid Frameworks? LogiBUILD is calling for an Automation Tester with 2–3 years of magic in test automation, Jenkins, GitHub, and all things QA! You’ll be the hero ensuring our software is rock-solid, crafting automated test scripts, building smart frameworks, and keeping everything running smooth with CI and version control. If “breaking things to make them unbreakable” sounds like your jam, we’ve got the perfect spot for you! 

Key Responsibilities:

• Automation Framework Development: Design, develop, and maintain Selenium-based automated test scripts using Python, focusing on creating a hybrid automation framework to handle a variety of test scenarios.
• Framework Optimization & Maintenance: Continuously optimize and refactor automation frameworks for performance, reliability, and maintainability. Provide regular updates and improvements to automation processes.
• Test Automation & Execution: Execute automated tests for web applications, analyze results, and report defects, collaborating closely with QA engineers and developers for continuous improvement.
• Version Control Management: Manage source code repositories using GitHub, including branching, merging, and maintaining proper version control processes for test scripts and frameworks.
• Collaborative Work: Work closely with developers, QA, and other team members to ensure smooth collaboration between manual and automated testing efforts. Help in integrating automated tests into the overall SDLC/STLC.
• Documentation: Document the test strategy, framework design, and test execution reports to ensure clear communication and knowledge sharing across the team.
• Test Automation Knowledge: Experience in test automation for web-based applications, including functional, regression, and integration tests.
• Debugging & Troubleshooting: Strong problem-solving skills to debug and troubleshoot issues in automation scripts, Jenkins pipelines, and test environments.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2-3 years of experience in similar role, with hands on experience of mentions tools & frameworks.
• Certifications in Selenium, Python, or automation testing.
• Familiarity with Agile or Scrum methodologies.
• Excellent problem-solving and communication skills.

Key Responsibilities:

• Make outbound calls to potential customers and provide information about company products/services and highlight key features.
• Schedule appointments and demo calls for the sales team with interested clients.
• Stay informed about the company's products/services.
• Clearly articulate product features, benefits, and unique selling points.
• Follow up with potential clients to confirm scheduled appointments and provide necessary information.
• Generate new leads through cold calling.
• Maintaining positive rapport with customers to build long-term relationships.
• Update and maintain customer records in our system.
• Provide feedback on customer responses and concerns.
• Collaborate with the sales and marketing teams to optimize strategies.
• Participate in regular team meetings to discuss progress and challenges.

Qualifications & Skills:

• Bachelor’s degree or higher in any field.
• Active listening and attention to detail abilities.
• Excellent verbal and written communication skills.
• Ability to handle rejection positively and persistently pursue leads.
• Ability to follow scripts and guidelines to deliver an effective sales pitch.
• Ability to build rapport with potential customers.
• Organizational and time management skills.
• Basic computer skills and proficiency in MS Office.
• Knowledge in Finance Domain would be an advantage.

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Good knowledge and experience of working with backend systems; 

designing server-side architecture, including production maintenance experience are must-haves.

At least 1-2 years of experience in any programming languages like Java, Ruby, PHP, Python and Node.js(Node.js preferred).

Understanding of micro-services oriented architecture.

Experience with Databases design (SQL, NoSQL) and analytics

Experience in driving and delivering complex features/software modules from technical design to launch.

Expertise with unit testing & Test Driven Development (TDD)