About Company
With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.
Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.
About the role
• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.
• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement
• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.
• Ensure operational excellence and sustainability.
Roles & responsibilities
Strategic
• Devise HR strategies aligned to University’s vision and mission
• Establish HR roadmap aligned to HR strategies
• Play key role in facilitating the change across organization
• Advice and guide management on strategic alignment require with the growth of University.
• Establish framework which is sustainable, scalable in all areas of HR function
• Designing and executing all the HR policies and procedures of the University.
• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).
Research Development
• Create activities around employee engagement and career progression
• Facilitate going forward leadership development, succession planning, High potential development program etc…
• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).
Financial and Budget
• Propose HR Budget and financial strategies focusing employee engagement
• Ensure the budget is used in the best possible way and is adding value as ROI
• Incorporate in the budget provisions leading to “Employer of Choice”
Collaborations
• Be employee advocate & champion within all the institutions under the umbrella of University
• Represent University on professional bodies of repute helpful in further branding university
Operational
• Create activities around employee engagement and career progression
• Conducting HR Audit of all HR processes periodically.
• Create HR dashboard showcasing HR performance to management on monthly basis
• Develop the training calendar and execute the training programs as per the TNA.
• Develop the employee welfare schemes.
• Design employee engagement activities.
• Design HR manual and employee handbook.
• Develop through induction and ensure each new joinee is gone through the induction process.
• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).
• Develop various incentive schemes for the employees.
• Participate and take responsibility during social initiative programs
• Compensation & Benefit Management
• Statutory & Regulatory Compliances Management
• Employee Grievances handling and satisfactory resolution
External Representation
• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels
• Remain abreast of the best practices in the field of Human Resources
Requirements
Minimum Qualification & Experience
• MBA from ISB/institute of repute
• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)
Substantial leadership and management experience
• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.
• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation
• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;
• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources
• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;
• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment
Intellectual credibility
• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.
Personal attributes and style
• A strong commitment to university and its vision, ambitions, and values
• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;
• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n
• A personal commitment to and record in effective and respectful partnership working across all staff groups;
• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;
• Exceptional personal and public communication and relations
Shubham Vishwakarma
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Research |
Competitor Research |
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Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
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Website Content Creation - Copy |
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Website Content Creation - Blogs |
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Social Media |
Existing Brand - Analysis / Audit |
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Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Social Media Calendar Scheduling |
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ORM - Engagement, New Interactions |
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Email Marketing |
Content Ideation + Strategy - Clients, TJ |
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Content Creation - Copy |
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Performance Marketing |
Existing Brand - Content Analysis / Audit |
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Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Branding |
Branding Collaterals - Ideate / Copy |
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Upskilling |
Complete Courses |
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Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |
We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.
| • |
Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
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| • | You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-com brand | ||
| • |
Investigating their concerns, and suggesting the best possible resolutions.
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| • | Making sure to provide unmatchable customer service, would have never experienced before |
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon