Director Engineering

GCP Cloud Engineer:

• Proficiency in infrastructure as code (Terraform).
• Scripting and automation skills (e.g., Python, Shell). Knowing python is must.
• Collaborate with teams across the company (i.e., network, security, operations) to build complete cloud offerings.
• Design Disaster Recovery and backup strategies to meet application objectives.
• Working knowledge of Google Cloud
• Working knowledge of various tools, open-source technologies, and cloud services
• Experience working on Linux based infrastructure.
• Excellent problem-solving and troubleshooting skills

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

React.js, Java Script, Redux, React,React.js,Angular,Frontend Developer, UI Developer, Full Stack Developer

Designation: Talent Acquisition Consultant.

Experience: 1-5 years in IT Recruitment

Work location: Pune (Kalyani Nagar) & Bangalore (WFH until pandemic)

Work Time: 10 am – 7 pm (Monday to Saturday)

Job Profile/ Responsibility:

• Sourcing candidates of suitable calibre from various job portals (Naukri, Monster, Indeed, LinkedIn, cut short etc), Posting, Head Hunting, Social media, Internal and External References
• The recruiter is responsible for assessing and short-listing candidates through a systematic and multi-layered approach to create a pool of eligible candidates for Job Dost Client Organizations.
• Carrying out the prescribed Assessment for the candidates and identifying profile as per client expectation as per job roles.
• Arranging telephone, video, or in-person interviews, online assessments, coding tests for candidates.
• Maintain database of candidates in jobdost portal and also ensuring all applicants are routed through jobdost platform from interview schedule to offer
• Performing background and reference checks.

Job Requirement:

For successful execution of the job, a candidate should possess the following:

• Hands on experience in hiring positions like SAP consultants, System/Cloud Architect, Front/Backend Developer, React, Java/J2EE Developers, .Net Engineers, ASP.Net, C#.Net, VB.Net, etc.
• Bachelor’s degree in Human Resources Management or a relevant field. Handling candidates in Information Technology is a plus.
• Minimum 1 years of prior experience of as a Recruiter
• Experience with resume databases and Applicant Tracking Systems
• Experience with various sourcing methods
• Experience with conducting Assessments
• Strong verbal as well as non-verbal communication skills
• Exceptional time-management and organizational skills

Why Join Us?

You will be working closely with a highly experienced team and the founders of JobDost - surely a great opportunity to learn!

As the first few members of an ever-growing team, you will play a key part in the cultures, values, and success story of our company!

We have a budding business with a solid expansion plan ahead of us and we want you to be a part of this game-changing journey!  

• Good experience in Javabackend/J2EE, Eclipse, Javascript, XML, Data Structures, Database 
• Should have good experience working in Springboot.
• Good experience in JSON / RESTful API / Web Services.
• Experience with Design Patterns.
• Experience in AWS and Queuing systems is an advantage
• Basic estimation experience
• Self starter and quick learner
• Should be able to work in a growing environment that is very dynamic and challenging
• Good oral and written communication skills
• Highly self motivated and directed
• Ability to work without a lot of supervision
• Experience in working in a team-oriented and collaborative environment.

Technical Lead – AUTOSAR

Location : Hyderabad

Fulltime

Job Description:

Must Have:

Proficient in development of Base Software in AUTOSAR.

Experience in configuration of different AUTOSAR BSW components (Comms/Diags/Memory).

Experience of working in any of the commercial AUTOSAR stack’s (EB/Vector/KPIT/Mentor/Arccore etc.).

Very good problem resolution and debugging skills.

Very good communication and cross-cultural skills.

Good To Have:

Experience of working in Vector AUTOSAR Stack and related tool chain.

Experience of working in RTE and APSW layers.

Experience in people management.

Working Knowledge in IS026262.

Experience in latest uc platforms (Infineon/Renesas/TI/NXP).

Job R&R:

Mentor/Lead a team of around 5-10 engineers.

Role might include supervisory responsibility.

Work in SW development of ADAS Products.