Design and Research Associate.

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

🚨 Mega Walk-In Drive – 50+ Openings at VIP India (Telesales)

📅 Date: Friday, 18th July 2025

⏰ Time: 11:00 AM – 4:00 PM

💼 Position: VIP Product Counsellor (Domestic Telesales)

🔍 Requirements:

• Minimum 6 months experience in Telesales or Collections
• Fluent in any regional language + basic English
• (Languages preferred: Punjabi, Tamil, Telugu, Kannada, Bengali, Gujarati, Malayalam)

💰 Compensation:

• ₹25,000 – ₹30,000 In-Hand Salary
• Unlimited Incentives
• Linguistic Role: Up to ₹35,000 In-Hand

🚀 Kickstart Your Career with SBI General Insurance – Join Altruist Technologies as a Sales Executive!

Company: Altruist Technologies Pvt. Ltd.

Role: SBI General Insurance – Sales Executive

Industry: Insurance | BFSI

Employment Type: Permanent | Full-Time

Location: A-8 Millennium Business Park, Near MTNL Office, Mahape, Ghansoli, Mumbai – 400710

Work Mode: On-Site

Shift: Day Shift (9:30 AM – 6:30 PM)

Notice Period: Immediate

Openings: 100

Age Limit: 18 – 30 Years

Qualification: Minimum 12th Pass (HSC)

Languages Required: Hindi & English

Experience: 0.5 – 3 Years

Skills: MS Office, Basic Computer Knowledge

Salary: ₹13,000 – ₹16,000 (In-hand) + Attractive Incentives

Weekly Off: Fixed Sunday Off

🌟 About the Opportunity

Are you a confident communicator with a passion for helping people and driving sales? Step into the world of insurance with a trusted name—SBI General Insurance—and become a part of one of India’s fastest-growing sectors: BFSI (Banking, Financial Services & Insurance).

Altruist Technologies invites dynamic, self-motivated individuals to join our high-performing sales team and shape a career that offers both stability and growth.

💼 Key Responsibilities

• 📞 Customer Engagement: Connect with prospective clients to introduce and explain SBI General Insurance products.
• 🧠 Needs Assessment: Understand customer requirements and recommend personalized insurance plans.
• 🎯 Target Achievement: Meet and exceed monthly sales goals while contributing to team performance.
• 🤝 Relationship Building: Develop trust and long-term connections with customers by providing continuous support.
• 🗂️ Data Accuracy: Maintain and update customer interaction records with precision and professionalism.

🎯 Who Can Apply?

• ✅ Minimum Education: 12th Pass (HSC)
• ✅ Experience: 0.5 – 3 years (Freshers with strong sales interest are welcome!)
• ✅ Strong communication and interpersonal skills
• ✅ Ability to persuade, handle objections, and close deals effectively
• ✅ Basic knowledge of MS Office and computer handling

🌈 Why Join Us?

• 💰 Attractive Salary + Incentives
• ₹13,000 (Freshers) – ₹16,000 (Experienced) in-hand + performance-based bonuses
• 🕒 Day Shift: Enjoy stable working hours (9:30 AM – 6:30 PM)
• 🛌 Work-Life Balance: Fixed Sunday off to recharge and relax
• 📈 Career Growth: Stepping stone into the booming BFSI sector with internal growth paths
• 👥 Supportive Culture: Learn and grow with a friendly, goal-driven team

📝 Interview Process

• Round 1: HR Interview
• Round 2: Operations/Final Interview

✅ Ready to launch your career in sales and make an impact in the insurance world?

Apply Now and become a part of a future-focused organization where your success matters!

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products.

They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price.

What you need to have:

We are looking for a competent Executive Secretary to manage the Chairman’s office. You will be the one to organize and maintain his schedule and assist them by performing a variety of administrative tasks.

Executive secretaries must be quick professionals with great time-management and multitasking abilities. It is with their diligence and competence in their work that executives can focus on their managerial responsibilities without worrying for other tasks.

The goal is to contribute to the efficiency of the overall business by ensuring all assigned administrative duties are carried on timely and efficiently.

• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes
• Track the minutes and ensure that commitments made are kept up.
• Coordinate and ensure that all MIS  reaches the Chairman’s office in time.
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Prepare invoices or financial statements and provide assistance in bookkeeping
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned

• Proven experience as executive secretary or similar administrative role
• Proficient in MS Office and PC /Laptop handling
• In depth knowledge of office management including filing.
• Familiarity with basic research methods and reporting techniques
• Excellent organizational and time-management skills
• Outstanding communication and negotiation abilities
• Integrity and confidentiality
• Degree in business administration or relative field preferred