Direct Sales Lead

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Role: Backend Developer

Experience: 3-6 years

Duration: 1–3 months

Tech Stack: .NET Core, MongoDB

Domain: Clinical/Healthcare (Preferred)

Responsibilities

• Develop and maintain REST APIs using .NET Core
• Design scalable backend services and microservices
• Implement data storage and retrieval using MongoDB
• Optimize database queries and application performance
• Integrate with external systems (APIs, FHIR etc.)
• Ensure data security and compliance (GxP/FDA preferred)
• Support debugging and production issue resolution

Required Skills

• Strong experience in .NET Core/ASP.NET Core
• Hands-on experience with MongoDB or NoSQL databases
• Experience in REST API development
• Knowledge of microservices architecture
• Familiarity with Git and CI/CD pipelines

Preferred

• Healthcare/Clinical Trial domain exposure
• Experience with Azure cloud deployments
• Understanding of FHIR or Healthcare Data Standards

• 1-3 years of experience or training received as a Software Tester for web and mobile applications or similar roles. #software testing
• Good knowledge of Test case preparation.
• Good written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Hands-on experience in Autosar methodologies and workflows.

• Sound understanding of embedded SW development using C on 32/64 bit microcontrollers.

• Experience in at least one of microcontroller architectures: Renesas RH family, Tricore or PowerPC architecture.

• Automotive Product Development Process knowledge (ASpice, ISO26262)

• Experience in one or more of Autosar BSW Modules stacks.

• Autosar based SWcs development in any domain of cluster, ADAS and IVI system.

• Com stack (FlexRay, CAN, LIN, Ethernet) / Memory Stack/ Diagnostic stack/ OS, Wdg, other services.

• Working knowledge on AUTOSAR ECU software architecture

• Understand the various features provided by AUTOSAR BSW modules and configure BSW modules in Davinci Configurator or similar tools

• Understand the AUTOSAR application (SW-C) configuration and the interaction of AUTOSAR applications (SW-C) with the underlying BSW modules

• Understand the functionality of RTE, mapping of application entities with BSW module parameters, OS scheduling concepts, ECU and BSW module state changes

• Understand the AUTOSAR methodology (ECU extract contents, import of ECU extract into configuration tool)

Understand the flow of the AUTOSAR software from application till the underlying driver.

Job Responsibilities...

• Training students in Digital Marketing.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) .

Mobile App Development:-

We are looking for 2 - 3 years of overall mobile app development experience out of which experience of at least 2+ years in developing native and hybrid mobile applications Should have handled end-to-end designing, development, testing, and deployment on any native Android/iOS platform.

Hands-on experience with native development will add advantage, Angular 6+ Excellent technical knowledge on HTML5, CSS3, JQuery, JQuery Mobile, AJAX, XML, JSON, Java, Bootstrap, PhoneGap, Angular JS.

Should have working experience in consuming Web Service and REST API.

Experience in Business Object Model implementation data integration with JSON/XML Designing and implementing different analytics interfaces such as charts, graphs etc.

Should have knowledge of App signing, publishing to Play-store and iTunes Well versed with code management like GIT, SVN Should be a team player

Roles and Responsibilities:-

• Develop hybrid mobile applications & deliver across the entire app life cycle concept,
• design, build, deploy, test, release to app stores.
• Work directly with the tech team to conceptualize, build, test, and realize products.
• Test the app on devices and Deploy it on Apple Store & Google Play Store.
• Standardizing the platform and in some cases apps to deliver across multiple brands with minimal duplication of effort and Optimizing performance for the apps.