Diploma Audiologist

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Roles & Responsibilities:

• Prepare and maintain E-commerce reports.
• Performing analysis to assess quality and meaning of data
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Streamlining communication channels between Sales, Operations, Accounts and other teams.
• Build relationships with Marketplace Sellers/logistics partners/third party vendor/ payment gateways.
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Assist Marketplace Seller to List product and execute orders.
• Process improvement and simplification.
• Maintain TAT as per set guidelines, to ensure smooth and timely operations.
• Creation of monthly & quarterly PnL 

Requirement:

• Overall Experience: Minimum 2 years of experience in data analyst.
• Industry Experience: Fashion / Lifestyle / Retail
• Educational Qualification: Graduation / Post Graduation
• Behavioural Skills: Effective communication skills, prompt & proactive approach and eye for detail.
• Technical Skills: MS Office, Ecommerce metrics and customer focused.
• High-energy, results oriented individual to manage to work in a fast paced environment with quickly changing priorities, strategic approach

Job Location: Bangalore/Mumbai

1. PHP Developer/Sr. PHP Developer:

• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.

• Strong experience on any of the modern PHP based frameworks like Laravel, Cake PHP, Symphony, etc.
• Ability to create Data Structures and Algorithms.

Experience of developing highly scalable web services and APIs using PHP.

• Development skills of Database design and information schema using NoSQL/SQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-6 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines

1. New Business Development: Identify and target potential clients, including individual investors and financial advisors, through various channels. Generate high-quality leads, conduct market research, and convert leads into paying customers. Utilize a consultative sales approach to understand client needs and effectively communicate the value proposition of MProfit's wealth-tech solutions.

2. Sales Pipeline Management: Build and manage a robust sales pipeline to achieve individual and team sales targets. Track and report on sales activities, opportunities, and progress using our CRM systems. Continuously update and prioritize leads to ensure a steady flow of qualified prospects. Implement effective sales strategies to accelerate the sales cycle.

3. Relationship Building: Establish and nurture strong, long-lasting relationships with clients and key stakeholders. Engage in regular client meetings, follow-ups, and negotiations. Proactively identify opportunities to up-sell and cross-sell MProfit's products and services. Provide exceptional customer service and resolve any issues or concerns raised by clients promptly and effectively.

4. Collaboration and Teamwork: Collaborate closely with the customer service team, marketing team and other internal stakeholders to align sales strategies, share best practices, and contribute to the overall growth of MProfit. Provide valuable feedback from clients to enhance product features and market positioning. Actively participate in team meetings and training sessions to stay updated on industry trends and sales techniques.

Content Writer's responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

Responsibilities

• Research industry-related topics
• Write clear marketing copy to promote our products/services
• Proofread and edit blog posts before publication
• Submit work to the team for input and approval
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

GST:

• Verification of Books of accounts, Revenue Data and Computation of GST liability on a monthly basis
• Verification and Computation of RCM Liability on monthly basis,
• Filing of GSTR 1, GSTR 3B & Monthly returns.
• GSTR - 2A/2B reconciliation with books of accounts.
• Filling GSTR 9 – Annual return and GST audit

TDS:

• Working closely with the Tax consultants for advisory and foreign tax-related matters

Handling the assessments and queries if any

• Computation of TDS & Equalisation Levy liability on monthly basis,
• Filing of TDS returns verification of PAN etc for Payroll and Vendor related payouts.,
• Filing of Equalisation Leavy returns,
• Interacting with other functions/departments within the company
• Knowledge of WHT on International Transactions

Transfer Pricing:

• Knowledge of Transfer Pricing transactions and compliance
• Foreign subsidiaries tax compliance and structuring transactions working with foreign consultants
• Monthly/quarterly local compliances relating to International subsidiaries (US, Middle east etc)
• Other matters related to taxation

Full-Stack Developer

Are you a cricket enthusiast who also loves to build world-class
technology products?

CricHeroes is looking for an All Rounder Full Stack Developer, who is passionate about scaling up India's one of a kind niche B2C platform and the pulse of the nation - Cricket!

This might be a great opportunity for you if

• You are an action and result oriented highly driven person who aspires to be part of a team that is scaling up a successful B2C product.
• You are an analytical problem solver with strong Node.JS knowledge and a passion for teamwork and innovation
• You have hands-on experience in designing and developing applications and object-oriented analysis and design using common
• design patterns.

Who are we?
CricHeroes is the world's largest Cricket Network with more than 7 Million
users. It helps local cricketers showcase their talent, get recognition and
improve their game with data.

What are we looking for, in you?

• You are an ambitious problem solver who is constantly learning and
• updating yourself with the latest technology and an expert in
• technology development.
• In-depth knowledge of Node.js and used it for product development in a B2C fast-paced product company for 2-6 years
• Strong analytical skills and problem-solving aptitude
• Attention to details
• You have demonstrated a track record in delivering ambitious targets.
• You believe in teamwork.
• You have a Bachelor's degree in Computer Science (or Equivalent).
• Mandatory Technical background: Node.js, Javascript, MySQL, MongoDB, Redis
• Preferable skills in AWS, Big Data, Analytics, Google Cloud.

What are we looking for, from you?

• You will write well-designed, testable, efficient code.
• You will ensure the code and designs are in compliance with specifications as developed.
• You will prepare and produce releases of the software platform and support continuous improvement by investigating alternatives and technologies.
• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services
• Code, test and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• A good Stackoverflow profile is a big plus.

We are made in India by the passionate cricketers for the passionate cricketers of the world!

If this excites you and you want to be part of our team to help us win the
scores by building a one-of-a-kind app for all the cricketers around the
world, please apply here.

we are looking for a Sr. Software UI Engineer to join us! You will design, develop, troubleshoot and debug software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. If you have a track record in and a passion for software engineering, want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today.