Digital & Technology Architecture Head at Air India · Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 10 - 15 years · ₹2L - ₹15L / yr · Posted 19 Sep 2022

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Strategic Activities · Understand the current technology landscape and identify the critical gaps in terms of the overarching requirements from various core functions (commercial, operations, etc.) · Decide on and design the overall technology strategy and roadmap to fit the organizational need for Air India · Hold the team accountable to drive enterprise level digital transformation projects that align with the overall organizational strategy and different requirements of the functions · Provide guidance and recommendations to the CDTO and senior leadership on different enterprise and data architecture options and make the business case for selecting the appropriate model · Act as an SME of Digital/ Technology Architecture for the senior management Digital and Technology Architecture · Head the digital transformation and innovation projects from idea generation to new ventures in close collaboration with business stakeholders and external partners · Present the vision & value of proposed architectures and solutions to a wide range of audiences in alignment with business priorities and objectives · Plans tasks and estimates for the required research and volume of activities to complete work · Own and assess non-functional requirements and propose solutions for Availability, Backup, Capacity, Performance, Redundancy, Reliability, Scalability, Supportability, Risks and Costs models · Provide strategic guidance to teams on managing third-party service providers in terms of service levels, costing, etc. · Drive the team to ensure appropriate documentation is developed in support of value realization · Lead the technical team and head collaboration between Business Users and software providers to build digital solutions Enterprise Architecture · Ownership of overall Enterprise Architecture including compliances and standards · Head the overall Architecture blueprint and roadmap for Air India applications aligning with Enterprise Architecture · Identify important potential technologies and approaches to address current and future Enterprise needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use Data Architecture · Ownership of overall Data Architecture including compliances and standards · Head the overall Architecture blueprint and roadmap for Air India applications aligning with Data Architecture · Identify important potential technologies and approaches to address current and future Data needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use Team Management · Lead the technical team and head collaboration between Business Users and software providers to build digital solutions · Support, nurture and develop the team members’ skills in all digital transformation and architecture innovation aspect |

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Job Description:
Lead regional transformation programs, driving the entire solution architecture lifecycle,
from conceptualization to execution, with a focus on agile and DevOps practices.
Accountable for leading the IT Architecture for all projects and programs, focusing on
innovative business and IT solutions in the insurance domain, such as new-age digital
platforms, cloud-native applications, AI/ML-powered decision-making, and data-driven
insights.
Preferred skills
• Demonstrated expertise in developing cloud-native, microservices-based, and API
driven insurance solutions, leveraging modern architectural patterns and emerging
technologies such as AI/ML, big data, and IoT.
• Thorough understanding of common patterns, frameworks, and reference
architectures for the Insurance domain, with a focus on digital transformation and
innovation.
• Proven experience in leading regional transformation programs, driving the adoption
of agile and DevOps practices.
• Asia regional experience is an advantage.
Qualifications
Minimum Bachelor's degree, preferably with a Master's degree in Computer Science,
Engineering, or a related discipline.
• 15+ years of IT experience, with a minimum of 7+ years in the insurance industry,
focusing on the application of emerging technologies.
Position Summary
We are looking for an experienced Enterprise Architect to define and deliver enterprise-scale digital experience architectures leveraging AI/ML capabilities, data platforms, and modern cloud technologies. The role involves partnering with senior business and technology stakeholders to translate business objectives into scalable architectures, strategic roadmaps, and technology solutions.
The ideal candidate will have strong expertise in enterprise architecture, cloud-native technologies, AI-driven customer experiences, and digital marketing platforms, along with the ability to lead architecture initiatives across cross-functional teams.
Key Responsibilities
- Enterprise Strategy & Roadmaps: Define digital, data, and AI strategies, translating business vision into actionable architecture roadmaps aligned with business goals and KPIs.
- Architecture Design: Design end-to-end enterprise and solution architectures integrating digital experience platforms, customer data platforms, AI/ML capabilities, and cloud services.
- Cloud & Technology Architecture: Recommend scalable, secure, and resilient architectures using cloud-native, API-first, microservices, event-driven, and serverless principles across Azure, AWS, or other public cloud platforms.
- AI & Data Architecture: Define architectures for customer data platforms, identity and profile management, data ingestion, governance, personalization, journey orchestration, and AI-powered experiences.
- Architecture Governance: Establish architecture standards, reference architectures, governance frameworks, and operating models to ensure consistency, security, and sustainable technology adoption.
- Stakeholder Management: Collaborate with business leaders, engineering teams, data architects, developers, and data scientists to drive architecture alignment and execution.
- Executive Communication: Lead architecture workshops, visioning sessions, and roadmap presentations, communicating technical recommendations and trade-offs to senior leadership.
- Practice Development: Contribute to reusable architecture assets, mentor architects and consultants, and support presales activities, solutioning, estimations, and proposals.
Required Skills & Experience
- Proven experience in enterprise architecture, solution architecture, and developing enterprise architecture models and roadmaps.
- Strong understanding of architecture frameworks and principles, including TOGAF, SOA, and API-led architecture.
- Hands-on experience with public cloud architecture and services, particularly Microsoft Azure and/or AWS.
- Experience designing and integrating AI-powered solutions, with knowledge of LLMs, prompt engineering, RAG, and model evaluation.
- Understanding of agentic workflows, tool-using agents, and enterprise AI governance, observability, and reliability.
- Experience working with software engineers, application developers, data architects, and data science/ML teams to deliver end-to-end solutions.
- Ability to translate business requirements and strategic vision into technical architectures and implementation roadmaps.
- Strong stakeholder management, leadership, presentation, and communication skills, including experience engaging with senior executives.
- Ability to lead architecture execution across multidisciplinary teams and communicate complex technical concepts to diverse audiences.
Good to Have
- Experience with Adobe Experience Cloud, Adobe Experience Platform, or one or more digital experience solutions.
- Previous experience with other digital marketing and customer experience platforms.
- Experience with customer data platforms, personalization, omnichannel engagement, and marketing optimization initiatives.
- Experience supporting consulting engagements, presales, and enterprise transformation initiatives.
Additional Requirement
- Willingness to travel up to 50%, depending on business and client requirements.






