Digital Marketing Specialist (SEO, SMO, Ads & CMS)

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Key Responsibilities:

1. Video Editing:

• Edit raw footage into a cohesive and visually appealing final product, including cutting and trimming scenes, rearranging sequences, and adding transitions.
• Incorporate music, dialogues, graphics, and special effects to enhance the video’s narrative and visual appeal.
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity.

2.Special Effects and Graphics:

• Add special effects, motion graphics, and animations to enhance video storytelling and visual appeal.
• Create or incorporate pre-existing graphics, such as lower thirds, titles, and credits, into the video.

3.Collaboration and Communication:

• Work closely with the director, producers, and other team members to understand the vision and requirements for each project.
• Provide creative input during brainstorming sessions and offer suggestions for improving the video’s narrative and visual style.
• Communicate regularly with the production team to ensure alignment on project goals, timelines, and deliverables.

1. Color Correction and Grading:

• Perform color correction to ensure consistency and accuracy across all scenes.
• Apply color grading techniques to create the desired mood and atmosphere in the video.

4.File Management and Archiving:

• Organize and manage digital video files, ensuring proper naming conventions and storage for easy retrieval.
• Archive completed projects in an organized manner for future reference or reuse.

5.Quality Control:

• Review final videos to ensure they meet technical standards for broadcasting, including resolution, aspect ratio, and audio quality.
• Make necessary revisions based on feedback from clients or stakeholders.

6.Continuous Learning and Improvement:

• Stay updated with the latest video editing software, tools, and techniques.
• Attend workshops, webinars, and training sessions to enhance video editing skills and keep up with industry trends.

Qualifications:

• Bachelor’s degree in Film, Media, Communications, or a related field.
• Proven experience as a Video Editor or similar role.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects).
• Strong understanding of video formats, codecs, and editing workflows.
• Creative mindset with a strong eye for visual composition and storytelling.
• Ability to work independently and collaboratively, with strong time management and organizational skills.
• Knowledge of color correction and audio editing is a plus.

About the Job

This is a full-time role for a Lead DevOps Engineer at Spark Eighteen. We are seeking an experienced DevOps professional to lead our infrastructure strategy, design resilient systems, and drive continuous improvement in our deployment processes. In this role, you will architect scalable solutions, mentor junior engineers, and ensure the highest standards of reliability and security across our cloud infrastructure. The job location is flexible with preference for the Delhi NCR region.

Responsibilities

• Lead and mentor the DevOps/SRE team
• Define and drive DevOps strategy and roadmaps
• Oversee infrastructure automation and CI/CD at scale
• Collaborate with architects, developers, and QA teams to integrate DevOps practices
• Ensure security, compliance, and high availability of platforms
• Own incident response, postmortems, and root cause analysis
• Budgeting, team hiring, and performance evaluation

Requirements

Technical Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 7+ years of professional DevOps experience with demonstrated progression.
• Strong architecture and leadership background
• Deep hands-on knowledge of infrastructure as code, CI/CD, and cloud
• Proven experience with monitoring, security, and governance
• Effective stakeholder and project management
• Experience with tools like Jenkins, ArgoCD, Terraform, Vault, ELK, etc.
• Strong understanding of business continuity and disaster recovery

Soft Skills

• Cross-functional communication excellence with ability to lead technical discussions.
• Strong mentorship capabilities for junior and mid-level team members.
• Advanced strategic thinking and ability to propose innovative solutions.
• Excellent knowledge transfer skills through documentation and training.
• Ability to understand and align technical solutions with broader business strategy.
• Proactive problem-solving approach with focus on continuous improvement.
• Strong leadership skills in guiding team performance and technical direction.
• Effective collaboration across development, QA, and business teams.
• Ability to make complex technical decisions with minimal supervision.
• Strategic approach to risk management and mitigation.

What We Offer

• Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
• Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
• Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
• Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
• Career Advancement: Clear progression pathways as you develop skills within our growing organization
• Competitive Compensation: Attractive salary packages that recognize your contributions and expertise

Our Culture

At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:

• Quality-First: Delivering excellence rather than just quick solutions
• True Partnership: Building relationships based on trust and mutual respect
• Communication: Prioritizing clear, effective communication across teams
• Innovation: Encouraging curiosity and creative approaches to problem-solving
• Continuous Learning: Supporting professional development at all levels
• Collaboration: Combining diverse perspectives to achieve shared goals
• Impact: Measuring success by the value we create for clients and users

Apply Here - https://tinyurl.com/t6x23p9b

About the Role:

As an Intune Engineer, you will primarily focus on migrating endpoints from SCCM to Microsoft Intune, managing co-management environments, and overseeing Intune infrastructure to ensure scalable, secure, and high-performance device management. You'll work closely with Microsoft 365 ecosystem tools and support enterprise-wide device provisioning, compliance, and security.

What You'll Do:

• Design, implement, and maintain Microsoft Intune infrastructure with ongoing integration to Microsoft 365 services
• Develop and enforce policies around secure device access, compliance, and application management
• Handle device enrollment, provisioning, and lifecycle management across Windows, iOS, and Android
• Develop automation scripts and collaborate with teams to streamline workflows
• Provide advanced Tier 3 support and training for complex Intune-related issues
• Manage Windows Autopilot and Azure AD integration for hybrid identity and seamless onboarding
• Lead security compliance checks and audit readiness through Intune policies

What We’re Looking For:

• 3-4 years of endpoint management experience with 2+ years in Microsoft Intune (SCCM migration experience is a big plus)
• Strong technical skills in Windows OS, Azure AD, Autopilot, conditional access, and device security
• Expertise troubleshooting device enrollment, app deployment, and security settings
• Familiarity with scripting (PowerShell, Graph API) and enterprise automation
• Microsoft 365 Certified Endpoint Administrator Associate or equivalent preferred
• Excellent communication skills with a team-first mindset

Are you passionate about backend development and building scalable applications? Join our growing team!

Technical Skills:

• Extensive experience in programming/scripting languages and frameworks in at least two Node.js, Java Springboot, and Python.
• Understanding of architectural patterns like Flux and MVC is a desirable
• Work experience in REST API service, Socket connections, and mechanisms to handle real-time async data is important.
• Strong knowledge in OOPS, GIT, SQL/nonSQL DB (such as Elastic DB, Mongo DB, MySQL), Design Patterns
• Preferred to have experience with microservices, API gateway, AAA service
• Good knowledge of coding standards, design patterns, unit testing frameworks, TDD, CI/CD practices.

Must have previous experience in leading a team-

• Experience with RESTful web services, CSS, and HTML5 is desirable-
• Experience with designing and building APIs with REST/Microservices
• Good to know about AWS Lambda & supporting configuration knowledge. Knowledge of any of the serverless frameworks like Serverless, AWS SAM would be an advantage.-
• Good to know of API Gateway and CloudFront.-

👉 Required Skills:

• Strong experience with Node.js
• Hands-on expertise in Payment Gateway Integration
• Proficient in MySQL Database Management
• Knowledge of Socket Programming is a big plus!

Enterprise Sales Manager/Senior Sales Manager: Drupal (APAC)

Location - India

Website - http://www.srijan.net">www.srijan.net 

Srijan is one of the largest Drupal services companies working with enterprises, including Fortune 500’s in multi-year long-term engagements.

We’re looking for Enterprise Sales/Senior Sales Manager- DRUPAL with End-to-end Sales experience who will manage and close deals in Srijan account and prospects. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world-class service. Furthermore, the ability to work cross-functionally with demand generation, Pre-Sales, and marketing teams to cultivate a pipeline is a must.

Passion, drive, and creativity are some of the basic skills that we look at, in this role. Experience in handling full-lifecycle sales in an individual contributor environment, along with working with partners to drive our business forward in the specified territory is key to being a successful Srijan representative.

Responsibilities:

• Identify new business opportunities within the companies in APAC, who are invested or investing in Drupal stack.
• Develop strong relationships and identify prospect needs at all decision-making levels.
• Influence client decisions and advocate for client needs to negotiate win-win solutions.
• Work closely with various teams including Delivery Operations, Pre-Sales, Marketing and Accounts to ensure seamless implementation and effective growth.
• Collaborate effectively across internal teams and create an atmosphere of trust and open communication.
• Engage with our channel partners and various subject matter experts to drive sales opportunities.
• Travel to client meetings as needed.

 The ideal candidate will have the following characteristics:

• Experience of 7+ years of sales/client origination experience in APAC, with CMS experience for building complex web applications. Earlier experience with Drupal is preferred.
• Demonstrated experience in selling complex software and services to enterprises and fortune 500’s.
• Experience negotiating large strategic deals including all phases of client development: prospecting, proposal development, negotiation, and ongoing relationship management.
• Should have intellectual agility and an entrepreneurial mindset; demonstrates drive, initiative, energy, and sense of urgency in acquiring and serving clients.
• Experience and the know-how to work in a start-up, fast-paced technology environment.
• Confident presentation skills, and must have 'presence' in front of the C-suite customer with the communications skills to articulate a value proposition to a wide range of organizational and functional levels.

Product marketers play a crucial role in positioning products/services the right way to the right people because they have a deep understanding of your target customers and how our products and services fulfil their needs. As a product marketing specialist, you will be on the team responsible for telling the world (and enterprises) the story of our product. You will be expected to be an avid advocate for our product feature set and its benefits. We’re looking for a passionate, go-getter who will have the opportunity to make a big impact on a tightly knit team that is building enterprise software. 

This could be an excellent opportunity to take your career to the next level and learn a lot more along the way, hopefully you’ll teach us a few things too!

• You will be required to create product content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world.
• Work on thetactical campaign execution. Daily hands-on work will include email builds/sends, landing pages, dynamic content, A/B tests, list imports, and database management.
• You will also set up, test, maintain, and report on recurring and triggered campaigns. Improve initiatives around lead targeting, A/B testing, and deliverability.
• You may be required to manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
• You will be expected to build product page content, optimize the conversion paths on those pages, and use dynamic call-to-action to create and test buyer stage-specific calls-to-action.
• Manage both on-page SEO and off-page SEO for the company.
• Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms.
• Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions. Track lead generation activities.