Digital Marketing Executive

We are looking for a hands-on technical expert who has worked with multiple technology stacks and has experience architecting and building scalable cloud solutions with web and mobile frontends.

What will you work on?

• Interface with clients
• Recommend tech stacks
• Define end-to-end logical and cloud-native architectures
• Define APIs
• Integrate with 3rd party systems
• Create architectural solution prototypes
• Hands-on coding, team lead, code reviews, and problem-solving

What Makes You A Great Fit?

• 5+ years of software experience
• Experience with architecture of technology systems having hands-on expertise in backend, and web or mobile frontend
• Solid expertise and hands-on experience in Python with Flask or Django
• Expertise on one or more cloud platforms (AWS, Azure, Google App Engine)
• Expertise with SQL and NoSQL databases (MySQL, Mongo, ElasticSearch, Redis)
• Knowledge of DevOps practices
• Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
• Excellent communication skills, verbal and written About Us We offer CTO-as-a-service and Product Development for Startups. We value our employees and provide them an intellectually stimulating environment where everyone’s ideas and contributions are valued. 

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Role - Full Stack Developer

Job Type- 6 Months Contract

Location - Mumbai (Chandivali)

Requirement:

2-3 Years Experience

Role Summary:

We are looking for a skilled Full Stack Developer to join our dynamic team on a temporary basis for a project at our Mumbai office. The ideal candidate will be proficient in both front-end and back-end development, with experience in collaborating closely with UI/UX teams and integrating with mobile app developers.

Key Responsibilities:

• Collaborate closely with UI/UX designers to translate designs and wireframes into high-quality code.
• Implement user interfaces using front-end frameworks such as React and AngularJS.
• Develop server-side logic using Node.js and integrate third-party APIs.
• Ensure the responsiveness of applications by working closely with mobile developers for Android and iOS platforms.
• Work with databases, including schema design, querying, and optimization.
• Troubleshoot and debug applications to optimise performance and ensure functionality.
• Stay updated on emerging technologies and industry trends relevant to our projects.

Required Skill Set:

• 2-3 years of professional experience in full stack development.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks like React and AngularJS.
• Strong understanding of server-side languages and frameworks, specifically Node.js.
• Experience in integrating RESTful APIs and third-party services.
• Familiarity with database technology such as MySQL, MongoDB, etc., and optimising database queries.
• Ability to work collaboratively in a team environment and communicate effectively.
• Prior experience collaborating with mobile app developers for Android and iOS platforms is a plus.
• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred

About Alphazegus Marketing and what we do:

AlphaZegus is a next-gen marketing agency specialising in the domains of gaming & lifestyle.

We cater to brands that are a ‘want’, rather than a ‘need’ – aspirational brands that the audience would want to own as a badge of pride. Alpha Zegus acts as a trendsetting marketing house for such brands, crafting strategies & concepts from scratch, and offering an A(lpha)-Z(egus) solution through our wide range of resources at disposal: talents, media, content & innovations.

Website | Location - Mumbai | Instagram

We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.

Responsibilities

Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.

Build an incremental sales pipeline for financial services solutions.

Be a thought leader in the rapidly evolving and disruptive space of BFSI.

Regularly liaising with existing clients to identify new business opportunities.

Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

Understand and clearly articulate CRMNEXT value proposition.

For this role you must have:

Experience in handling large enterprise accounts in domestic and international geographies

Experience of selling enterprise business applications to large banks

Experience in deepening client engagements and developing uncontested market space.

Critical thinking and strong decision-making abilities

Experience in devising Strategic Plans to expand sales and sales forecasting

Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation

You will have a dual role of a technology and business expert and help make decisions that will impact the business.

Excellent verbal and written communication skills

Prior experience of Customer facing role.

Good experience into CRM Sales/ Business development.

Strong expertise and passion for the banking and financial services vertical.

Qualifications

BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.

We are hiring a Inside Sales Manager who will help drive high quality output from our Inside Sales Team of Team Leads & Telesales Executives 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implement them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside sales/telesales experience into B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has growth mind-set Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net.

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise