
About Purple Squirrel Eduventures Pvt. Ltd.
About
Connect with the team
Company social profiles
Similar jobs
Job description
We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Roles and Responsibilities
- Interacting with customers over the phone, by email, or by chat to provide information and services
- Answering customer inquiries and complaints
- Handling customer issues and conflicts
- Escalating issues to the appropriate team
- Good understanding of Customer Support Business
Preferred candidate profile
- Graduates only
- Good communication skills
While the role will vary depending on the company and the industry, you might expect your tasks to include:
· Identifying opportunities in target markets for your organization’s products and services
· Generating leads through cold calling prospective clients or networking at trade shows
· Developing and nurturing relationships with key customer accounts
· Keeping up with the latest industry developments, including market positioning of corporate competitors
· Assessing client needs and the company’s ability to meet those needs
· Following up with new leads and referrals generated from the sales team
· Preparing status reports on goals
· Using customer relationship management (CRM) software, such as Salesforce, to manage interactions



Responsibilities:
• Take on complex problems that span multiple components and teams.
• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage
• Continuously improve performance metrics of modules you own.
• Collaborate effectively across teams to solve problems, execute and deliver results
Requirements:
• Experience: 3+ years
• A Bachelor's or Master's Degree in Computer Science
• Software engineering and product delivery experience, with a strong background in algorithms
• Experience in architecting & building real-time, large-scale e-commerce applications
• Experience with high-performance websites catering to millions of daily traffic is a plus
• Excellent command over Data Structures and Algorithms
• Experience with web technologies, Go/Java/Python
• Language: GO or Python
• Strong expertise in DS and Algo
• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.
• Have worked in the scaling of the system right from scratch.
• Someone worked in small user base to a large user base and wrote optimized code
• Both HLD and LLD
- Having around 8+ years of Experience in IT industry in Software Development.
- Sound knowledge in Core Java
- Having work experience in SDN/NFV, Orchestration
- Having work experience in Open source and Open Flow Controller(SDN).
- Experience in Aglie methodology.
- Good Knowledge on MySQL ,Postgresql or any Timeseries DB,Kafka, Zookeeper
- Good Knowledge on ONOS, ODL (OpenDaylight) OpenKilda,Mininet.
- Having work experience in MVT/MVC architecture.
- Having good knowledge networks, devices, service modeling and automation in systems.
- Having work experience on API & JSON implémentation.
- Knowledge in OpenStack,Ansible, Shellscript, Chef, Puppet,
- Good Understanding of Software Development (i.e. SDLC)
- Good team player enthusiastic and quick learner
- Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks
- Knowledge in AWS, AZURE Cloud
Job Description:
- Must have experience of 1 – 6 years.
- Experience in Java/J2EE platform.
- Experience in web application development with JSP, Servlet, Spring Boot, Hibernate
- Knowledge of MySQL database.
- Developed REST and SOAP web services..
- Experience in version control system and build tool
- Must have completed BE/MCA/M.Sc/MTech.




