Job Description: Design Consultant
As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.
Job Requirements:
Delivering an outstanding customer experience:
- Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
- Attending to walk in customers’ inquiries.
- Promoting sales of high-end furniture and lifestyle accessories.
- Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
- Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
- Building and maintaining strong relationships with customers to foster loyalty and repeat business.
Sales and Business Development:
- Meeting and exceeding sales targets and KPIs set by the management.
- Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
- Building a robust pipeline of potential customers and maintaining an accurate customer database.
- Identifying opportunities to cross-sell and up-sell products and services to customers.
- Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.
Store Operations:
- Ensuring that the store is well presented, and the products are displayed attractively and prominently.
- Maintaining accurate inventory records and ensuring the store is adequately stocked.
- Ensuring that the store is clean, tidy, and meets health and safety standards.
- Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.
Candidate Qualifications & Skill Requirements:
- Bachelor’s Degree in Architecture or Interior Designing
- 2+ years of experience in retail sales, preferably in luxury furniture industry.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Demonstrated ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail for tracking information in MIS.
Location: Prabhadevi, Mumbai
Reporting To: Boutique Manager
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
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