Product Manager
About us:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.
We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.
If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.
Company URL: https://porter.in/
Who are we looking for?
We are looking for team players with natural product intuition who can help us build world-class solutions for the logistics space in India. You will be developing various parts of the application that will directly affect the user experience. We are working on some ground-breaking assignment and fleet optimization solutions, dynamic pricing algorithms, active-geofencing and heat-map analysis. You’ll get an opportunity to work with some of the best minds in the country to make a major dent in the 150-billion-dollar surface transport industry.
Roles & Responsibilities:
• We’re seeking a talented product leader to define and execute against a giant vision that we have for the logistics sector
• Deeply understand Porter’s mission and strategies.
• Lead market, user research; drive innovation, definition, roadmap planning, deliverable tracking and design of new Porter products and product features to deliver against team and company goals.
• Requires challenging all members of cross-functional team (engineering, business, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
• Be data driven: The product design and direction should be based on data (customer behaviour analytics, business metrics etc.). Solicit and embrace critical feedback.
• Monitor and measure launched products and feed leanings back into product development process. • Clearly communicate product plans, benefits and results, as appropriate, to all the stakeholders.
Skills Required:
● Software engineering experience and a very sound technical understanding.
● Have an experience in delivering consumer Internet products from the ideation board to the customer ● Stellar design instincts and product taste
● Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending desire to grow and learn.
● Minimum 3 to 5 years’ experience in Product management

About Porter.in
About
Company Overview:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last-mile delivery logistics is one of the biggest and fastest-growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest-growing leader in this sector with operations in 14 major cities, a fleet size exceeding 1L registered and 50k active driver-partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra Group and LGT Aspada. We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last-mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast-paced work environment, then we believe Porter is the right place for you.
Company URL: https://porter.in
Connect with the team
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Rashmi

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Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly
Being the post-sales SPOC for the client and ensuring optimal lead delivery
Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction
Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign
Main tasks
- Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
- Sprint-accompanying testing in the Scrum team
- Test evaluation / documentation of the test results
- Further development of existing test automation processes
- Close cooperation with the SOL business unit and the test departments at other locations
Qualification profile
- Completed degree or comparable training with an IT background
- Affinity and many years of experience in systematic testing of software products
- Excellent ability to work in a team and an independent, structured way of working
- Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge are advantageous
- Fluent in English
About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
About the role:
Responsibilities:
- Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
- Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
- In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
- Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
- Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
- Carrying out customization changes as and when required.
- Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
- Interacting with technical/ cross-functional consultants for successful resolution of an issue.
- Risk assessment of the changes.
- Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
- Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
- Conducting End User training concerning SAP HR as & when required
- Amendment AD Hoc Fields for reporting purposes.
- Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
- Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
- Configuring complex Work Schedule Rule Request
- Worked on 3 end to end SAP implementation
- Worked on support and rollout experience in the HCM PA / OM module
- Having a Good understanding of the SAP HCM business process
- Customizing SAP application as per client requirement.
- Experience in writing complex Time & Payroll PCR’s
- Issues related to Indian Payroll and time management.
- Written PCR on various scenarios in Time Management & Indian Payroll
- Helping to maximise the use of SAP within the business.
- Defining potential improvements to processes and systems that can lead to enhancements.
- Defining security profiles.
- Assisting in the project management of IT HR application projects.
- Implementing Payroll solutions.
- UAT and Regression testing- completion and script writing.
- Advising colleagues on SAP HR/PY matters.
- Providing business consultancy within the HR business Process sector.
- Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
- Responsible for the investigation and resolution of problems on a day-to-day basis.
Experience & Skill:
- Years of Experience: 5 – 8 in SAP HCM
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Should have experience of client-facing roles
- Should have excellent communication skills
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
• Strong experience working with Big Data technologies like Spark (Scala/Java),
• Apache Solr, HIVE, HBase, ElasticSearch, MongoDB, Airflow, Oozie, etc.
• Experience working with Relational databases like MySQL, SQLServer, Oracle etc.
• Good understanding of large system architecture and design
• Experience working in AWS/Azure cloud environment is a plus
• Experience using Version Control tools such as Bitbucket/GIT code repository
• Experience using tools like Maven/Jenkins, JIRA
• Experience working in an Agile software delivery environment, with exposure to
continuous integration and continuous delivery tools
• Passionate about technology and delivering solutions to solve complex business
problems
• Great collaboration and interpersonal skills
• Ability to work with team members and lead by example in code, feature
development, and knowledge sharing
Installation, Configuration and Troubleshooting of Network Equipment e.g CCTV Camera, Network Switch, Router, Wi-fi, Server and Desktop computer etc. Willing to travel entire India based on project requirement.
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
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- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
About us:
GaragePlug is an all-in-one cloud platform that redefines a customer’s journey with automotive service businesses. GaragePlug harnesses the power of digitalization to help automotive service businesses achieve immense operational efficiency and build a highly impressionable customer experience that is sure to win any customer. GaragePlug aims to bring technological disruption to the automotive after-sales service & repair industry by taking the industry one step closer to the future. Currently, GaragePlug is trusted by hundreds of brands across 15+ countries and continues to expand across the world!
Experience:
At least 10 years of experience.
Consultant Role Description:
- Tech Lead with strong Expertise in Core Java & Spring boot.
- Hands-on in developing Microservices, Eureka service registry, and Docker, make use of OAuth for API Auth, Kubernetes, and Grafana.
- Knowledge of Cloud Technologies, AWS, CI/CD, Jenkins, and Testing methodologies is preferred.
- Hands-on to do API Documentation. Hands-on to invoke 3rd party REST / SOAP API invocations through REST template.
- Ability to design and architect solutions.
- Direct the integration of technical and engineering activities within projects.
- Knowledge of DevOps practices and tools.
- Ability to formulate and deliver solutions to complex problems in a large and diverse technology landscape with multiple teams.
- Recruit, coach, and mentor the best engineering talent
Preferable Location(s): Bengaluru, India Work Type: Part Time
Apply through this link
https://garageplug.freshteam.com/jobs/lUnYthmY9U84/consultant-architect" target="_blank">https://garageplug.freshteam.com/jobs/lUnYthmY9U84/consultant-architect
Skills Needed
- Hands-on extensive Salesforce
experience - Experience in lightning implementation, LWC
- Ability to Perform configuration, customization, integration and support of Salesforce.com
- Hands-on Experience in customizing using APEX, Triggers, Batch Apex, Visualforce, etc
- Understanding of the Salesforce.com data model
- Must-Have hands-on experience on Deployments using Change set, , Managing release dependencies across multiple projects
- Understanding the release management and software development life cycle

