SEO Executive

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

DA DS Trainer JD:

Key Responsibilities:

Develop and deliver comprehensive training programs on data science topics, including machine learning, artificial intelligence, big data, data mining, and predictive analytics.

Create engaging and interactive training materials, including presentations, hands-on exercises, case studies, and assessments.

Conduct classroom, online, and one-on-one training sessions for students at different skill levels.

Evaluate students' performance and progress, providing feedback and support to help them improve.

Stay up-to-date with the latest trends and best practices in data science and incorporate them into training programs.

Collaborate with other trainers and industry experts to continuously improve training content and methodologies.

Assist in the development of training schedules and manage training logistics.

Provide mentorship and career guidance to students aspiring to build a career in data science.

Qualifications:

Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field; a Master’s degree is a plus.

Proven experience as a Data Science Trainer or a similar role.

In-depth knowledge of data science concepts and hands-on experience with tools like Python, R, TensorFlow, and Hadoop.

Excellent presentation and communication skills.

Strong organizational and time-management abilities.

Ability to simplify complex concepts and deliver them in an understandable manner.

Certification in Data Science (e.g., Microsoft Certified: Azure Data Scientist Associate) is preferred.

Preferred Skills:

Experience with LMS (Learning Management Systems) and e-learning platforms.

Strong analytical and problem-solving skills.

Ability to adapt training methods to different learning styles.

Passion for continuous learning and professional development.

Benefits:

Competitive salary and performance-based incentives.

Professional development opportunities.

Flexible working hours.

Collaborative and innovative work environment.

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Responsibilities:

• Develop and deploy services to improve the availability, ease of use/management, and visibility of 6sense systems
• Architecting, building, and scaling out our services and infrastructure
• Learning and adopting technologies that may aide in solving our challenges
• Own our systems like our Hadoop and Presto clusters, front/back-end services, build configurations, infrastructure components, deployment of services into our infrastructure, and everything in between
• Write/review/debug production code, develop documentation and capacity plans, and debug live production problems
• Contributing back to open-source projects if we need to add or patch functionality
• Support the overall Software Engineering team to resolve any issues they encounter

Minimum Qualifications:

• 5+ years in a Software Engineering role or equivalent experience
• 1+ years of experience with Linux/Unix system administration and networking fundamentals
• Strong skills in reading code as well as writing clean, maintainable, and scalable code
• Good knowledge of Python and Java
• Experience designing, building, and maintaining scalable services and/or service-oriented architecture
• Experience with high-availability

Bonus Requirements:

• Experience with modern configuration management tools (e.g. Ansible, Chef, Puppet) and idempotency
• Exposure to modern build systems such as Bazel, Buck, or Pants
• Knowledge of the Hadoop ecosystem (e.g. Hadoop, Hive, Presto) including deployment, scaling,
• and maintenance
• Knowledge of standard security practices
• 1+ years of experience working with Kubernetes, Docker
• Good knowledge of Javascript 

About the Role: 

As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.

Key responsibilities:

• Study the customer's supply chain process and build a deeper understanding of industry-specific supply chains, their underlying & fundamental challenges, and build holistic solutions.
• Analyze data to come up with actionable insights.
• Drive implementation of complex engagements.
• Become a knowledge powerhouse within the organization for anything related to logistics.
• Develop holistic business requirements and drive product development while working with the product and technology team. 
• Take ownership of complex projects, work with cross-functional teams and drive the projects to completion. Be accountable for the overall technical excellence and quality of the technical output. 
• Educate and support customers, both pre-and post-sales, helping them with implementation, testing, integrations, and more.

Preferred qualifications:

• MBA with 4+ years of solid experience in Logistics.
• Good knowledge of logistics, preferably within Steel, Cement, FMCG, Transportation or related industries.
• Good to have experience working with B2B product-based organizations.
• Ability to understand the processes and cost drivers of customers from different industries.
• Strong analytical skills, with the ability to translate data into insights.
• Self motivated, result - oriented with a bias for speed and action.
• Good verbal, written, social, presentation and interpersonal skills.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.

Outline of the responsibilities

• Daily and Monthly Responsibilities:
• Utilise Pipedrive, cold calling, LinkedIn and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to sales manager with weekly, monthly, and quarterly results

• Required Skills and Qualifications:
• 1-3 years of sales experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Experience in prospecting in US market

• Preferred Qualifications:
• Proficiency with Pipedrive or other CRM software
• Prior experience as a sales and business development rep with a track record of achieving sales quotes

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up

• Setting up the annual brand calendar, coordinating cross-functional activities and ensuring consistency in brand-related decisions
• Reporting on brand performance to determine ROI
• Analysing competitor brands, shopping behaviours as well as consumer trends
• Creating brand budgets
• Coordinating with internal and external stakeholders to deliver high performing creatives
• Ensuring the rapid growth of the brand

What you need to have:

• MBA in Marketing from a tier 1/ tier 2 Business School
• Prior experience in working with brands in wellness/ nutrition
• Solid understanding of packaging, marketing communication, new product launch, market places etc.
• Excellent verbal and written communication skills