Database Administrtion

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Title: Business Development Executive – Schools

Location: Faridabad (with Travel Across North, West & Central India)

Experience: Minimum 5 years in B2B or Institutional Sales (School Sales Preferred)

Age: Minimum 30 years

Education: MBA preferred

Salary: ₹25,000 – ₹35,000 per month + Incentives

Other: Own conveyance (Car preferred) | Willing to travel extensively

Job Description:

We are looking for a confident, persuasive, and self-driven Business Development Executive to lead sales in the school segment across the North, West, and Central regions.

The role involves identifying new schools, building strong relationships with management, and driving sales for our innovative educational products.

Key Responsibilities:

Identify and develop new business opportunities with schools, school groups, and educational institutions.

Conduct meetings and product presentations with school principals and management.

Build and maintain long-term relationships with key school decision-makers.

Drive regional sales growth and achieve assigned revenue targets.

Follow up on leads, proposals, negotiations, and closures.

Maintain detailed data of prospects and sales activities in CRM & Google Sheets.

Coordinate with internal teams for product demonstrations, dispatch, and after-sales support.

Represent the company at educational exhibitions, school visits, and regional marketing events.

Key Result Areas (KRA):

🎯 Lead Generation & Conversion: Develop quality school leads and convert into sales.

🎯 Regional Sales Growth: Achieve monthly/quarterly targets across assigned regions.

🎯 Client Relationship Management: Build lasting relationships with school heads and management.

🎯 Reporting & CRM Discipline: Maintain 100% data accuracy and regular updates.

🎯 Professional Conduct: Project a confident, well-groomed, and persuasive professional image.

Skills & Attributes:

✅ Excellent communication and convincing skills.

✅ Strong presentation and relationship-building abilities.

✅ Proficiency in Google Sheets, CRM tools, and MS Office.

✅ Willingness to travel extensively across assigned regions.

✅ Self-motivated, disciplined, and target-focused professional.

Job Title: IT Recruiter

Location: Mohali, Punjab

Job Type: Full-Time | On-Site

Key Responsibilities:

• 0.6 months of experience in IT recruitment .
• Understand job requirements and create effective sourcing strategies
• Screen resumes, conduct initial interviews, and coordinate with hiring managers
• Maintain and update candidate databases.
• Strong communication and interpersonal skills
• Manage full recruitment lifecycle from sourcing to onboarding
• Familiarity with job portals and LinkedIn sourcing.

Hi,
Intuitive (http://www.intuitive.cloud/">www.intuitive.cloud) is one of the fastest-growing Cloud & SDx Engineering solution and services companies supporting 80+ Fortune 1000 Global Enterprise customers in the Americas and Europe. Intuitive is a recognized professional & managed services partner for core superpowers in Cloud (Public/Hybrid) Adoption/Migration & Transformation, Cloud Security, GRC, DevSecOps, SRE, Data, Application Modernization / Containers/K8s-as-a-Service and Cloud Application Delivery
FTE (permanent)
100% Remote opportunity 
Time-6 pm to 3.00 am(IST)
Role: Azure Network & Security Architect JD:

Must have:

Strong understanding of data center network and security architecture with products like Cisco switches/routers, Arista/juniper switches/routers, Palo Alto/Cisco/Fortinet firewalls, proxy, DNS etc Strong understanding of overall Azure cloud infrastructure, network and security architecture. In-depth understanding of Azure Networking components/services like vnet, vnet peering, udr, SDR, express route, NVA, load balancers, endpoints,vWAN, virtual Network gateways, Network watcher, Azure network function manager, CDN, Private link, traffic manager etc In-depth understanding of Azure Security components/services like Azure firewall, Azure firewall manager, Azure front door, WAF,  NSG, Internet analyzer, Bastion, Defender, Key Vault, Sentinel etc Strong understanding of how to securely interconnect multiple cloud accounts, on-prem servers, etc. Expertise in automation tools such as Terraform/Jenkins/Powershell/Ansible/Azure CLI etc. Strong understanding of How to protect Azure Cloud-based infrastructure, including distributed denial-of-service (DDoS) attacks, phishing attacks, and threats involved. content classification etc

Good to have: Sound understanding of GCP and AWS cloud network and security architecture Sound understanding of F5 load balancers/LTM/GTM, AFM, ASM, APM etc

If Your profile matches to the requirements share your anithadotkatintuitivedotcloud
Regards,
Anitha. K
TAG Specialist

React.js Developer Job Description

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing, developing and testing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Responsibilities

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Address and improve any technical issues
• Strong commitment to quality and delivery
• Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Ability to wear many hats and learn new technologies quickly
• Used CI/CD and AWS platform

Qualifications

Experience

• 4-8 years of experience in IT industry
• Experience with modern frameworks and design patterns, minimum one-year experience with MERN Fullstack paradigm

Requirements

• In depth working knowledge of NodeJS 
• Database – MongoDB, SQL, postgre

• Obsession with lean, clean and organized code

• Solid Understanding of HTTP protocol and how server-side code is processed on the client

• Knowledge of the following will be considered as an advantage:
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript,
• Creating Unit test cases