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Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

📌 Job Title: Software Test Engineer (Manual Testing)

Company: Pentabay Softwares

Experience: 1 – 5 Years

Location: Anna Salai (Mount Road), Chennai

Employment Type: Full-time, Onsite

🔍 Job Description

Pentabay Softwares is looking for a Software Test Engineer (Manual Testing) with 1–5 years of hands-on experience to join our growing team. The ideal candidate should have strong knowledge of manual testing concepts, excellent attention to detail, and the ability to work closely with developers and product teams to ensure high-quality software delivery.

🧪 Roles & Responsibilities

• Understand project requirements, functional specifications, and business workflows
• Design, write, and execute test cases based on requirements
• Perform Manual Testing including:
• Functional Testing
• Regression Testing
• Smoke & Sanity Testing
• Integration Testing
• UAT Support
• Identify, log, track, and verify bugs using bug-tracking tools
• Collaborate with development teams to reproduce issues and validate fixes
• Prepare test reports, test summary documents, and defect metrics
• Participate in requirement reviews and provide testability feedback
• Ensure timely delivery of high-quality releases

🛠️ Required Skills

• Strong knowledge of Software Testing Life Cycle (STLC)
• Hands-on experience in Manual Testing
• Good understanding of SDLC models (Agile / Waterfall)
• Experience in writing test cases, test scenarios, and test plans
• Knowledge of defect life cycle
• Familiarity with bug tracking tools (JIRA or similar – added advantage)
• Basic understanding of SQL is a plus
• Good analytical and problem-solving skills

🎯 Candidate Requirements

• 1–5 years of relevant experience in Manual Testing
• Bachelor’s degree in Computer Science / IT or related field
• Good communication and documentation skills
• Ability to work independently and in a team environment

🌟 Why Join Pentabay Softwares?

• Work on real-time projects with growing technologies
• Collaborative and learning-driven work environment
• Opportunity to enhance skills and grow your career

Sent Resumes to: sandhiya.m at pentabay.com

Strong UX Design / Product Design profile

Mandatory - Minimum 9+ YOE in UX / Product Design

Mandatory - Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Mandatory - Should NOT have more than 12 Years of Total Experience

Job Title: Devops+Java Engineer

Location: Bangalore

Mode of work- Hybrid (3 days work from office)

Job Summary: We are looking for a skilled Java+ DevOps Engineer to help enhance and maintain our infrastructure and applications. The ideal candidate will have a strong background in Java development combined with expertise in DevOps practices, ensuring seamless integration and deployment of software solutions. You will collaborate with cross-functional teams to design, develop, and deploy robust and scalable solutions.

Key Responsibilities:

• Develop and maintain Java-based applications and microservices.
• Implement CI/CD pipelines to automate the deployment process.
• Design and deploy monitoring, logging, and alerting systems.
• Manage cloud infrastructure using tools such as AWS, Azure, or GCP.
• Ensure security best practices are followed throughout all stages of development and deployment.
• Troubleshoot and resolve issues in development, test, and production environments.
• Collaborate with software engineers, QA analysts, and product teams to deliver high-quality solutions.
• Stay current with industry trends and best practices in Java development and DevOps.



Required Skills and Experience:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Proficient in Java programming language and frameworks (Spring, Hibernate, etc.).
• Strong understanding of DevOps principles and experience with DevOps tools (e.g., Jenkins, Git, Docker, Kubernetes).
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with monitoring and logging tools (ELK stack, Prometheus, Grafana).
• Solid understanding of CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

POSITION: JAVA

EXPERIENCE: 3YRS-10YRS

LOCATION: BANGALORE

NOTICE PERIOD: IMMEDIATE JOINER/15 DAYS

WORK FROM OFFICE

JOB DESCRIPTION:

EXPERIENCE : 3 -10 YEARS EXPERIENCE IN JAVA

TECHNOLOGY/SKILLS : JAVA , HIBERNATE , MYSQL , MICROSERVICES, REST API

                                                        Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

* Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms

* Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team

* Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

* Prepare and maintain all applications utilizing standard development tools

* Utilize backend data services and contribute to increase existing data services API

* Lead the entire web application development life cycle right from concept stage to delivery and post launch support

* Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

* Document the development process, architecture, and standard components

* Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager