Data Scientist

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

Requirement :

• 8+ years of experience in Software Development, design, implementation web applications (i.e. having an architectural sense)
• Hands-on analysis, design, and implementation of microservices based applications, .Net Core, Angular, React, Web API, Entity Framework, JavaScript, SQL Server.
• Must have exposure in website development using Angular/React
• Knowledge on Docker, Kubernet
• Hands-on experience working in Azure.
• Hands-on SOLID principles & architectural design patterns
• MS-SQL server knowledge
• Experience in Application Security and Performance tuning.
• Good to have experience in creating automated build and test environments / CICD/ DevOps
• Experience in defining and implementing Hybrid scenarios with workloads shared across on-premise and public cloud using zero trust approach.
• Highly effective team-working skills, with an established track record in building teams at all technical levels
• Research-oriented, flexible, open to change, and adapt quickly.
• Passionate to work on mission-critical tasks and solve real-world problems
• Healthcare Domain knowledge is a big plus

Responsibilities :

• Analysis, design, and implementation of microservices based applications using Microsoft and cloud technology stack.
• Understand the benefits of the various tech-stacks and accurately suggest the use of the appropriate technology for the applications.
• Develop future-ready solutions/PoCs and train the developers.
• Provide technical direction & solutions to the development team.
• Establish effective controls for processes (tech standards, code review, release management) and functions performed by the team.
• Effectively work with internal IT teams to help establish the necessary infrastructure for the platform appropriate for business volumes.
• Effectively work on multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner

GeoSpoc is looking for passionate Senior Frontend Engineers to join the software engineering team and help build elegant, intuitive interfaces to analyse geospatial data.

• A passionate developer with solid understanding of software basics.
• Always willing to learn and explore upcoming technologies.
• Pro-active, reliable and result oriented.
• Someone who can continuously perform in a fast-paced environment.

• Extensive experience building and maintaining responsive web interfaces using modern JavaScript, HTML & CSS tools and client-side frameworks like React or Vue
• JavaScript -
• Extensive knowledge of JavaScript. ES6, polyfills, etc.
• Writing good code with proper use of Linters.
• Good to have -TypeScript and/or JSDoc
• Minimum 1 years of experience in state management libs such as Vuex or Redux.
• Proficient in agile software development practices: version control, Kanban, ticketing, peer-reviews
• Test driven development, continuous integration and continuous deployment.
• Experience with docker and container orchestration
• Good understanding of micro-services architecture
• Experience building solutions for the cloud; using AWS, Azure, GCP etc.
• Has had hands-on experiences in developing performance driven Progressive Web Apps

• js / React - 1.5 to 3 years
• State Management - 1 to 3 years
• Vanilla JS - 3 to 5 years
• Karma / Jest - 1 to 3 years
• Map libs - 1.5 to 3 years
• Docker - 1.5 to 3 years
• HTML5 / CSS3 - 2 to 5 years

Objective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

Role & Responsibilities

• Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
• Work on the vision, roadmap, and processes that make customer delivery experience more delightful
• Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
• Work on optimizing the whole logistics supply chain from warehouse to customer
• Innovate to improve the efficiency of the existing supply chain systems
  Desired skills & abilities:
• 3-6 years of experience in software development
• B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
• Experience in architecture and system design 2Experience in running high performance distributed systems
• Understanding and implementation of security and data
• Highly experienced in back-end programming languages like Python, Java, JavaScript
• Experience with cloud message APIs and usage of push
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Solid experience in software development practices
• Ability to mentor and manage teams
• Exposure to Agile/Scrum and Design thinking approaches
  
  
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• Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
• Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
• Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
• Iterate and optimize campaigns to drive the best possible results
• Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
• Partner with marketing to improve strategy and execution of demand generation efforts
• Collaborate with sales operations on improving and troubleshooting issues with the lead management process
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

• 5-6 years in Marketing or Sales Operations role
• At least 3+ years of experience managing email campaigns and program implementation
• Strong experience using marketing automation tools is essential
• Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
• Experience in B2B software / SaaS space will be a big advantage
• MBA from a reputed college, preferably in Sales and/or Marketing. 
• Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
• Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
• Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
• Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
• Set up and document lead nurturing processes
• Plan and implement trigger-based nurturing programs that target all stages of prospect development