Data Science Analyst

We’re Hiring: Sales Development Representative (SDR) | Chennai

If you’re someone who can start a conversation, understand people, build trust, and confidently close a sale, we want to meet you.

We’re looking for ambitious Sales Development Representatives who want to build a serious career in sales and grow with a fast-moving team.

Role: Sales Development Representative (SDR)

Salary: ₹4–5 LPA

Location: Portanbakam, Chennai

Work Mode: Work from Office

Work Schedule: Alternate Saturdays working

Language Requirement

You must be fluent and confident speaking in:

Tamil + English + Hindi

This is an important requirement for the role.

What you’ll do

• Speak with prospective customers and understand their needs

• Qualify and nurture leads through calls and follow-ups

• Build trust and confidently communicate the value of our programs

• Convert interested prospects into customers

• Own your targets and continuously improve your conversion skills

• Work closely with marketing and sales teams to drive revenue

Who should apply?

Someone who is confident on calls, persuasive without being pushy, disciplined with follow-ups, and hungry to grow.

Previous experience in Inside Sales, EdTech Sales, Business Development, Telesales or SDR roles is an advantage.

But more than your designation, we care about your communication, attitude, ownership and ability to sell.

If you believe sales is not just about convincing people, but understanding them and helping them make the right decision, this role could be for you.

CTC: Up to ₹4–5 LPA

Roles & Responsibilities:

· Collaborate closely with clients to understand their requirements, goals, and any gaps.

· Lead the planning, prioritization, design, development, and deployment of projects.

· Possesses in-depth knowledge and expertise in Workday HCM and Workday Security.

· Support existing security setup and create/update security assignments as needed.

· Act as a subject matter expert for Workday Security and provide guidance to clients and colleagues.

· Stay updated with the latest industry trends and developments in the HCM area and understands how roles and responsibilities drive access to the system.

· Collaborate with sales and business development teams to identify new opportunities and contribute to proposal development.

· Utilize your business knowledge and expertise to identify opportunities for technical improvements.

· Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.

· Recognize and embody our purpose and values, applying them in your projects and client interactions.

· Foster relationships and communicate effectively to positively influence peers and stakeholders.

Qualification & Experience:

•  At least 3 years of hands-on experience in configuring in Workday HCM and Security.
• Proactive approach to identifying and addressing security vulnerabilities.
• Deep understanding of Workday Platform, including HCM and other HR modules.
• Big plus if you have worked on Workday Financial domain security as well.
• Ability to work with HR, finance, and IT teams to align security solutions with business needs.
• Strong professional communication skills, both written and verbal.
• Ability to work effectively in a team-oriented environment.
• Proven ability to establish relationships with stakeholders and internal teams.
• Excellent attention to detail and follow-through.

About Buildesk

Buildesk is transforming real estate with cutting-edge Sales & Payment Management solutions.

Our integrated ERP and CRM platform empowers developers and brokers to boost efficiency and results. We're an innovative, collaborative team, rapidly growing with a global presence, offering significant growth opportunities.

Responsibilities:

• Handle inbound/outbound calls to assist customers.
• Provide information and resolve queries effectively.
• Maintain accurate customer records.

Requirements:

• Minimum 1 year of tele calling experience.
• Strong English communication skills.
• Confident, proactive, and a team player.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Wednesday is a digital agency. We work with startups and enterprises to build digital products for their users.

At our core, we are a group of makers - designers, developers, product & project managers. We care about our work and think of it as a craft. We're always learning so we can build better and faster.

As a Technical Lead, your time will be divided between programming and technical oversight.

Core Responsibilities

• Code Reviews: Review all pull requests to ensure features are built correctly following the conventions and guidelines of the project.
• Communication: Work with your team to ensure they understand all the requirements clearly.
• Architecture: Have a clear picture of the system architecture in mind. Lead your teams to implement that design.
• Learn: Learn from the practices followed by other teams and evangelize your learnings.

Skills Required

• Technical expertise with our tech stack - JS, Nodejs, React, and AWS.
• Understanding of Agile processes and methodologies.
• Understanding of the continuous software delivery process using CD.
• The ability to debug corner cases, hypothesize and fix bugs.

• Deep knowledge of website development, Facebook marketing, Mail Chimp, Hub Spot, Google Ad words and SEO
• Run PPC campaign and management (other paid campaigns)
• Social Media Strategy
• Promote content online
• Keep an eye on current updates in social media and work accordingly
• Co-ordinate with the US team
• Design Magazine(Vibe and Pac Buzz)
• Portals management
• Write Relevant blogs
• Online Database storage & Management
• Online Reputation Management
• Campaigns on Nearbuy & similar portals
• Coordination with Relevant online portals for banner work
• Coordination with the USA office for research on their localized requirements
• Post-execution performance analysis of the campaign