UI/UX Designer

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Generate leads through Upwork and similar freelance portals

Understand client requirements and prepare effective proposals

Coordinate with internal teams to gather technical inputs

Follow up on leads and convert them into potential opportunities

Maintain lead tracking and reporting using CRM tools

Support the sales process by documenting and presenting solutions

𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 (𝐅𝐫𝐞𝐬𝐡𝐞𝐫𝐬)

Are you a recent graduate eager to kickstart your career in Business Development? Here's your chance to join a dynamic team and grow in a fast-paced environment!

Location: On-site | Indore

Eligibility: BBA, B.Com, B.E., MBA, B.Tech, M.Tech

Skills Required: Strong communication skills, enthusiasm to learn, and a go-getter attitude!

𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:

- Lead generation & client interaction.

- Market research & business expansion strategies.

- Building and maintaining relationships with potential clients.

- Collaborating with internal teams for business growth.

If you're passionate about sales, lead generation, and client interaction, this is the perfect opportunity for you!

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• Degree in marketing, business or similar may be required.
• Driver's license may be required.
• Strong self-motivation.
• Ability to work alone or as part of a team.
• Proficiency in a foreign language would be advantageous.
• Ability to cope with rejection.
• Ability to remain calm in fast-paced environments.
• Superb interpersonal skills.
• A professional appearance.

1.      Core Responsibilities

·        Leading solutions for data engineering

·        Maintain the integrity of both the design and the data that is held within the architecture

·        Champion and educate people in the development and use of data engineering best practises

·        Support the Head of Data Engineering and lead by example

·        Contribute to the development of database management services and associated processes relating to the delivery of data solutions

·        Provide requirements analysis, documentation, development, delivery and maintenance of data platforms.

·        Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise

·        Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments.

·        Provide support for the scoping and delivery of BI capability to internal users.

·        Identify risks and issues and escalate to Line / Project manager. 

·        Work with clients, existing asset owners & their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations.

·        Develop and maintain documentation in support of all BI processes.

·        Proactively identify cost-justifiable improvements to data manipulation processes.

·        Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives.

·        Promote a culture that embraces change, continuous improvement and a ‘can do’ attitude.

·        Demonstrate enthusiasm and self-motivation at all times.

·        Establish effective working relationships with other internal teams to drive improved efficiency and effective processes.

·        Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years Data Engineering / ETL development experience is essential

·        5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential

·        5 years experience of working in a structured Change Management project lifecycle is essential

·        Experience of working in a financial services environment is desirable

·        Experience of dealing with senior management within a large organisation is desirable

·        5 years experience of developing in conjunction with large complex projects and programmes is desirable

·        Experience mentoring other members of the team on best practise and internal standards is essential

·        Experience with cloud data platforms desirable (Microsoft Azure) is desirable

3.      Knowledge Requirements

·        A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential

·        Strong demonstrable knowledge of data warehouse methodologies

·        Robust understanding of high level business processes is essential

·        Understanding of data migration, including reconciliation, data cleanse and cutover is desirable

Job Summary:

The ATS Senior Executive will be responsible for managing the Applicant Tracking System (ATS) used by the company to source, screen, and hire candidates. They will work closely with recruiters, hiring managers, Delivery Heads and other stakeholders to ensure the ATS is optimized to meet the company's hiring needs, and that all users of the system are trained on its features and functionality. The ATS Senior Executive will also be responsible for data analysis and reporting to ensure the recruitment process is efficient and effective.

Key Responsibilities:

·       Manage the company's Applicant Tracking System (ATS)- JobDiva and Labor Edge to ensure they are optimized for recruitment needs.

·       Work closely with recruiters, hiring managers, and other stakeholders to ensure the ATS is meeting their needs and providing the necessary support.

·       Analyze recruitment data to identify areas for improvement in the recruitment process and provide recommendations to stakeholders.

·       Train recruiters, hiring managers, and other stakeholders on the use of the ATS, ensuring they understand its features and functionality.

·       Maintain accurate and up-to-date data in the ATS, ensuring it is properly organized and easily accessible.

·       Develop and implement recruitment metrics to track and measure the effectiveness of the recruitment process.

·       Provide support to recruiters and hiring managers in the use of the ATS, answering questions and providing guidance as needed.

·       Participate in the evaluation and selection of new ATS software, as necessary.

·       Ensure compliance with legal and regulatory requirements related to recruitment and the use of the ATS.

Essential Requirements:

·       Master’s degree in Business Administration, Operations and Human Resources, Statistics or a related field.

·       1+ years of experience in managing an Applicant Tracking System (ATS)- specifically JobDiva including Coddlers, VMS & MSPs Sync, and other peripherals integration in the corporate environment.

·       Working knowledge of ATS- Labor Edge will be an advantage.

·       Experience working in recruitment operations.

·       Strong understanding of recruitment processes and best practices.

·       Excellent communication skills, both verbal and written.

·       Strong analytical skills with the ability to analyze data, identify trends and develop its BI reports.

·       Ability to work independently and as part of a team.

·       Proficient in MS Office Suite.

·       Knowledge of recruitment-related laws and regulations.

The ATS Senior Executive is a critical role within the recruitment process and requires a highly organized and detail-oriented individual who can work collaboratively with various stakeholders to ensure the ATS is operating effectively and efficiently.

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.

Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.

You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture.  A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.

• Developing new user-facing features for our clients using React.js
• Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
• Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.

Experience working with the IBM Maximo software product within the following capacities:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Thorough understanding of React.js and its core principles
• Minimum five (5) years of work experience in React application development.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Demonstrable expertise in software development in an Agile setting
• Ability to deliver well-tested code consistently in an Agile, CI/CD environment
• Experience with JavaScript Testing frameworks and principles (Jest preferable)
• Familiarity with newer specifications of ECMAScript
• Familiarity with RESTful APIs
• Knowledge of modern authentication/authorization mechanisms
• Familiarity with modern build pipelines and tools (Azure DevOps preferable)
• Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
• Familiarity with Git
• Good time-management skills
• Great interpersonal and communication skills
• Good spoken & written English
•  

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM MobileFirst certification
• JAVA/ SQL Skills
•  

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a Content Writer at Coredge, you need to write B2B focused and technical whitepapers, briefs, articles, web

content, data sheets and product documentations to promote our high stable products and solutions. Utilize

industry best practices and familiarity with the organization's mission to inspire ideas and content.

What you will do?

• Research industry-related topics (combining online sources, interviews and studies) & produce technical

content

• Work along with product architects and engineers to product technical content.
• Write articles, whitepapers, technical briefs, data sheets to promote our products and solutions
• Develop and maintain product documentations
• Submit work to technical managers for input and approval
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Handle Company internal and external newsletter
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Write and Update website content as needed
• ADDON - Manage WordPress website and keep in up to date with latest happenings. Monitor and analyze

the performance of key performance indicators (KPIs) to offer suggestions for improvement

Additional Skills:

• Proven work experience as a Technical Content Writer, Copywriter or similar role
• Portfolio of published articles
• Knowledge of SEO, basic digital marketing
• Should have intermediate knowledge of WordPress. Should be hand-on with all part of WordPress
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Ability to meet deadlines
• BSc in Marketing, English, Journalism or related field. Technical or engineering education is addon.

Additional Advantage:

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimize

hardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and

influence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real

time constraints.

What's In It for You?

• You will get a chance to understand and write about cloud-native and hyper-scale products.
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
•  

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)
•  

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve thought exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us...

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits

discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability

status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other

characteristic protected by applicable central, state or local laws.

• Discussing potential projects and their parameters with clients, executives, and software developers.
• Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
• Assembling and leading the project team.
• Participating in and supervising each stage of the project.
• Ensuring each project stays on schedule and adheres to the deadlines.
• Creating a project budget and ensuring the project adheres to the budget as closely as possible.
• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
• Tracking milestones, deliverables, and change requests.
• Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
• Delivering completed software products to clients and performing regular checks on the products' performance.