Data Manager

Job Description – Machine Learning Expert

Role: Machine Learning Expert

Experience: 6+ Years

Location: Bangalore

Education: B.Tech Degree (Computer Science / Information Technology / Data Science / related fields)

Work Mode: Hybrid – 3 Days Office + 3 Days Work from Home

Interview Mode: Candidate must be willing to attend Face-to-Face (F2F) L2 round at Bangalore location

About the Role

We are seeking a highly skilled Machine Learning Expert with a strong background in building, training, and deploying AI/ML models. The ideal candidate will bring hands-on expertise in designing intelligent systems that leverage advanced algorithms, deep learning, and data-driven insights to solve complex business challenges.

Key Responsibilities

• Develop and implement machine learning and deep learning models for real-world business use cases.
• Perform data cleaning, preprocessing, feature engineering, and model optimization.
• Research, design, and apply state-of-the-art ML techniques across domains such as NLP, Computer Vision, or Predictive Analytics.
• Collaborate with data engineers and software developers to ensure seamless end-to-end ML solution deployment.
• Deploy ML models to production environments and monitor performance for scalability and accuracy.
• Stay updated with the latest advancements in Artificial Intelligence and Machine Learning frameworks.
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Required Skills & Qualifications

• B.Tech degree in Computer Science, Information Technology, Data Science, or related discipline.
• 6+ years of hands-on experience in Machine Learning, Artificial Intelligence, and Deep Learning.
• Strong expertise in Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn, Keras.
• Solid foundation in mathematics, statistics, algorithms, and probability.
• Experience in working with NLP, Computer Vision, Recommendation Systems, or Predictive Modeling.
• Knowledge of cloud platforms (AWS / GCP / Azure) for model deployment.
• Familiarity with MLOps tools and practices for lifecycle management.
• Excellent problem-solving skills and the ability to work in a collaborative environment.
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Preferred Skills (Good to Have)

• Experience with Big Data frameworks (Hadoop, Spark).
• Exposure to Generative AI, LLMs (Large Language Models), and advanced AI research.
• Contributions to open-source projects, publications, or patents in AI/ML.
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Work Mode & Interview Process

• Hybrid Model: 3 days in office (Bangalore) + 3 days remote.
• Interview: Candidate must be available for Face-to-Face L2 interview at Bangalore location.

• Job Description:

MySQL Database Administrator (DBA) who will be responsible for ensuring the

Performance, Database Tuning, Database Cleanup, Database Migration, Database Availability, and Security of Clusters of MySQL

Instances. The candidate will also be responsible for Orchestrating Upgrades,

Backups, and Provisioning of Database Instances. The candidate will also work in

tandem with the other teams, documentation, and specifications as required.

.

• Key Responsibilities:

✓ Provision MySQL instances, both in Clustered and Non-Clustered Configurations

✓ Ensuring the Performance, Database Tuning, Database Availability, and Security

of Clusters of MySQL Instances

✓ Development of Database Schema

✓ Development of ERD

✓ Find the Root Cause of Database related issues & Database Clean-up

✓ Migrating Data from Customer Database to Serosoft Product Database

✓ Prepare Documentation and Specifications

✓ Handle common database procedures, such as upgrade, backup, recovery,

migration, etc.

✓ Profile server resource usage, optimize and tweak as necessary

✓ Collaborate with other team members and stakeholders

• Skills and Qualifications:

✓ Strong proficiency in MySQL database management

✓ Decent experience with recent versions of MySQL

✓ Understanding of MySQL’s underlying storage engines, such as InnoDB and

MyISAM

✓ Experience with replication configuration in MySQL

✓ Proficient in Database Clean-up and Migrations

✓ Knowledge of De-Facto Standards and Best Practices in MySQL

✓ Proficient in Writing and Optimizing SQL statements

✓ Proficient in Table Scan, Row Scan, Query Execution Plan, SQL Profiler, etc.

✓ Should be able to decide when to create Views (Standard Views, Indexed views,

and Partitioned views)

✓ Knowledge of MySQL features, such as its Event Scheduler

✓ Ability to plan Resource requirements from High-Level Specifications

✓ Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.

✓ Knowledge of limitations in MySQL and their workarounds in contrast to other

popular relational databases

✓ Proficient understanding of code versioning tools such as SVN / Git

✓ DBA Certification would be added advantage

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Roles and Responsibilities:

• Possess complete understanding of individual project or modules within a larger project.
• Guide the software engineers in good programming discipline.
• Multi-task/work on several projects effectively and deliver within timeline.
• Exhibit excellent coding skills, adhering to standards, with minimal defects.
• Integrate software components into a fully functional software system.
• Understand low level designs and adhere to architecture decisions.
• Understand high level designs and participate in architectural discussions.
• Work independently and contribute to the overall delivery.
• Ability to interface 1-1 with the customer. Articulate the work done.
• Implement technical solutions that are proposed by Leads or Tech Specialist to solve real time business problem.
• Exposure to Full stack development or frameworks depending on technology stack.
• Exhibit strong full stack or appropriate framework and platform knowledge and propose solutions to customers.
• Participate and contribute to technical discussions / architecture proposals.
• Work on POCs and ability to present technical solutions.
• Come up with alternative solutions to effectively solve customer problems.
• Certified developers either internally or externally in their area of expertise.
• Takes interest in mentoring juniors and software engineers.

Skills required:

Apex, Visualforce, Lightning Aura, Objects & Fields Set up, Process builder, Workflow rules, Validation rules, Formula Fields, LWC, Flows and Basic Integration experience, HTML, CSS, Javascript, Deployment using Change Set, Using tools like VS code, developer Console, Workbench and Dataloader

Nice to have:

Advanced and complex Integrations, Apex Design patterns

Certifications:

Good to have: PD1 (Platform Developer 1), PD2 (Platform Developer 2) and App Builder

Desired Skills & Mindset:

We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modelling.

• Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions

• Statistical programming software experience in SPSS and comfortable working with large data sets.

• R, Python, SAS & SQL are preferred but not a mandate

• Excellent time management skills

• Good written and verbal communication skills; understanding of both written and spoken English

• Strong interpersonal skills

• Ability to act autonomously, bringing structure and organization to work

• Creative and action-oriented mindset

• Ability to interact in a fluid, demanding and unstructured environment where priorities evolve constantly, and methodologies are regularly challenged

• Ability to work under pressure and deliver on tight deadlines

Qualifications and Experience:

• Graduate degree in: Statistics/Economics/Econometrics/Computer

Science/Engineering/Mathematics/MBA (with a strong quantitative background) or

equivalent

• Strong track record work experience in the field of business intelligence, market

research, and/or Advanced Analytics

• Knowledge of data collection methods (focus groups, surveys, etc.)

• Knowledge of statistical packages (SPSS, SAS, R, Python, or similar), databases,

and MS Office (Excel, PowerPoint, Word)

• Strong analytical and critical thinking skills

• Industry experience in Consumer Experience/Healthcare a plus

Company Profile:  ( Work Location: Hyderabad)

• 3+ years of RELEVANT EXPERIENCE in ReactJS
• Strong Computer Science fundamentals - data structures and algorithms
• Strong understanding of the the ReactJS Ecosystem (State management, Component-based design, Hooks, Responsive design)
• Good with CSS (converting UI designs to code)
• Writing clean and maintainable code
• Proficient understanding of APIs and wiring them   
• Strong testing, debugging, and problem-solving skills
• Familiar with modern development practices - writing clean code, git versioning, understanding development workflows.

We are looking for an astute Director of Engineering to join our team! As the leader of our rapidly growing engineering team, you will be responsible for the end-to-end development and delivery of our Products. In short: lead, build, retain & grow a top-notch engineering team that delivers top-notch products.

• Own, develop and execute the engineering strategy for the company
• Provide people and technical leadership to all engineering teams
• Lead the development and implementation of new products & features
• Partner with other cross-functional teams such as product, design, etc.
• Manage, coach and mentor a team of engineers and technology leads
• Recruit world-class engineers and grow the engineering team

• Strong technology leader, with proven ability to lead fast-paced engineering teams
• Extensive technical knowledge of engineering and cloud-native product development
• 2+ years of experience leading engineering teams with demonstrable outcomes
• Excellent written and verbal communication skills
• Excellent managerial and supervisory skills
• Experience leading fast-paced engineering teams in the consumer internet space

Role : SRE

Experience : 4 - 8 Years

• Experience in building, deploying and operating cloud solutions on Kubernetes
• Strong expertise administrating and scaling Kubernetes on bare metal and CKA preferred
• Expertise on K8s Interfaces CNI, CSI, CRI and Service meshe
• Hands-on experience as a DevOps or Automation development
• Demonstrable knowledge of TCP/IP, Linux operating system internals, filesystems, disk/storage technologies and storage protocols.
• Experience working with Helm Charts and building out Infrastructure As Code (IaC)
• Experience in writing software to automate orchestration tasks at scale; we commonly use Python, Go, and Shell scripting
• Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization vs containerization
• Expertise in CI/CD tooling for cloud-based applications specifically Terraform / CloudFormation, Jenkins and Git
• Architected CNF Orchestration with Kubernetes
• Strong understanding of the principles of 12-factor apps and modern containerized microservices
• Plan for reliability by designing systems to work across our multi-region and multi-cloud environments
• Experience developing and using Application & Integration stacks/tools such as Kafka, Spring Cloud, Apache Camel, Kubernetes, Docker, Redis, Knative, and NoSQL

Skill Set Required: