Assistant Manager - Accounts

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

💡 What This Role Is About 

We’re looking for a smart, skilled, and reliable graphic designer who understands design beyond aesthetics—someone who can solve visual problems and deliver fast, clean, on-brand work without needing hand-holding. 

Most of your projects will come with clear client briefs uploaded via our system. Your job is to interpret the brief, ask for clarification when needed, and deliver a polished, final design—with zero drama and maximum professionalism. 

You should be comfortable working independently, managing your own time, and using tools that make you more efficient (Canva, AI tools, templates, design systems). 

🛠 What You’ll Be Doing 

• Designing single-pager artworks like social media banners, flyers, brochures, event invites, presentations, infographics, and more. 
• Working from clear client briefs, understanding business context, and applying reasoning and judgment before jumping into design. 
• Using Canva as your main design tool, along with other AI-based tools to speed up and improve creative workflows. 
• Communicating proactively if something in the brief is unclear—no assumptions, no ghosting. 
• Managing turnaround times efficiently while ensuring high-quality output. 
• Following and evolving brand guidelines when needed. 

✅ Who You Are 

• 2–5 years of experience in professional graphic design (agency, in-house, or remote). 
• Excellent in Canva – this is non-negotiable. You should be able to create beautiful, functional designs in Canva quickly. 
• Familiar with using AI tools (like Adobe Firefly, Canva AI, Midjourney, D-ID, etc.) to improve workflow and scale output. 
• You understand design hierarchy, alignment, contrast, spacing, fonts, and how to use them effectively. 
• Fluent in English – able to comprehend instructions, ask the right questions, and understand tone of voice and brand context. 
• You value efficiency and take pride in clean execution. 
• Reliable. You show up, communicate openly, and meet deadlines—every time. 

🚫 Who This Job Is Not For 

• Designers who need constant feedback or back-and-forth to get things done. 
• Those who only use Photoshop or Illustrator and aren’t open to working in Canva. 
• People who ignore client instructions or submit half-done work to “see if it works.” 
• Designers not open to working with AI or modern productivity tools. 

🎁 What You’ll Get 

• Steady design work on a modern, systemized design subscription platform. 
• Flexible remote work setup. 
• Opportunity to grow with a team that values quality, speed, and initiative. 
• Clear processes, real feedback, and a culture of trust—not micro-management. 

About us:

Maneuvering futuristic technologies to create such a socio-economic impact is DIATOZ Solutions Private Limited, an MSME registered under the government of India. With three business lines – services, products and consulting – DIATOZ is disrupting IT industry in India with a wide range of solutions like ezenotes, e2ehiring, salver, patapet, airpetgo, hectocommerce, ezevision, real-estate automation, first-of-its-kind agricultural marketplace, and many more. Something besides the high-end technology frameworks that takes a technology company beyond the margins of normality is the impact they create in the market. Founded in 2018, within a couple of years of its inception has come a long way. With a 110+ people strong talented workforce, the company has been contributing to Digital initiatives with its range of digital solutions. DIATOZ’s impressive portfolio in the fields of agriculture, education, hiring, pet care, AI/ML and real-estate is all set to concoct a revolution by progressively impacting the daily lives of billions of common people.

Kindly refer the below link for more details.

Start-up of the year 2020 –

https://www.cioinsiderindia.com/magazine/startups-of-the-year-december-2020/#page=26

Winner of Young Achievers Award 2020 –

https://www.iafindia.com/mr-monuranjan-borgohain/">https://www.iafindia.com/mr-monuranjan-borgohain/

Title – Front End Developer

Region: Bangalore

Employment Type: Full Time Regular Employee

Position: Software Engineer

Year Experience: 2-4yrs

Job Responsibilities and/or Success Factors:

• Review customer requirement, design flow and implement
• Review integration and regression test plans created by QA
• Supports users by developing documentation and assistance tools
• Required skills and experience include:
• BE in Computer Science or other field of study and applicable work experience
• Strong proficiency with Typescript.
• Highly proficient in React.js framework and its core principles such as components, reactivity, and the virtual DOM.
• Basic understanding of front-end technologies.
• Good Knowledge of Database like PostgreSQL and MSSQL
• Proficient understanding of code versioning tools, such as Git and SVN.
• Complete ownership in development and ensuring high performance and responsiveness to requests from the front-end.
• Knowledge of and desire to work in an agile development environment.
• Must have strong teamwork orientation and the ability to foster collaboration within and across teams.
• Should have motivation to learn new technologies in server-side web application.
• Should follow the best practices in the industry while coding.

Skills required: JavaScript, React.js, Graph QL Basic, Context API provider, Git

Proficient in Java 8 Version, J2EE and related technologies.
• Experienced in using spring, Spring Boot, Hibernate, messaging systems.
• Good understanding of relational database performance concepts and usage of ORM frameworks such as Hibernate
• Expert understanding of the object-oriented design and programming concepts
• Strong working experience  on Data Structures, Algorithms and Collections.
• Solid experience building applications on top of RESTful APIs.
• Knowledge/experience with Spring MVC
• Stroing knowledge in developing and executing automated unit, functional and integration tests
• Good communication and analytical skills.
• Strong trouble shooting skills

Product Manager 

Responsibilities:

• Manage agile product development process from product management point of view
• Develop and implement product strategies consistent with company vision
• Develop and maintain an understanding of the product, market, and competition
• Develop product positioning and go to market strategy
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
• Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
• Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
• Work with QA engineers to create test plans
• Serve as an in-house expert for our products and become the go-to person for all functional issues
• Keep abreast of the goings-on in the industry
• Make creative recommendations to expand product base and vision
• Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.

Skills Required:

• In-depth knowledge of Agile methodology for product development
• In-depth knowledge of  SCRUM & JEERA
• Outstanding communication, presentation and leadership skills.
• Excellent organizational and time management skills.
• Sharp analytical and problem-solving skills.
• Creative thinker with a vision.
• Attention to details.
• In depth knowledge of  following technologies:
• Frontend:
• Angular 2+, typescript. (Required)
• Backend:
• Django/DjangoREST, Python (Prefered) or NodeJs. 
• Good experience of microservices. 
• Mobile:
• Flutter/Dart or other Core Android/IOs development. 
• DevOps:
• Good understanding of AWS which includes(All required):
• Good expertise in Linux.
• EC2 instance management.
• Scalability (Horizontal or Vertical) which includes autoscaling.
• Proper use of S3 for static file management. 
• SNS or AWS email service.
• AWS resource cost optimization. 
• Proper knowledge of Load Balancers.
• Other:
• Bitbucket/GIT pipelines for automatic build and deploy.
• JIRA.
• Testing with professional test cases. 
• Database: SQL and NoSQL.

Experience :

• Minimum 4-7 years of  experience as a Product Manager 
• Masters in Computer Science, Engineering or similar relevant field