Product Content Writer

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

What you’ll do: 

● Own and build next-generation web applications which are efficient, reusable front-end abstractions 

and systems. 

● Explore and design lively and compelling consumer experiences. 

● Ensure that all the assigned systems are performing to scale. 

● Actively participate in design and code reviews to build robust applications and prototypes 

● You will mentor junior engineers on design and proper coding practices 

What you will need: 

● A deep expertise in React, Javascript, HTML5 and CSS3. 

● Understanding of browser internals and a basic understanding of the network stack. 

● Understanding of common design patterns followed in front-end projects. 

● Basic awareness of application security practices and deployment techniques for front-end projects. 

● Should have sound knowledge in computer science fundamentals like data structure, object-oriented 

programming and possess excellent communication skills. 

Job Title: System Engineer

Responsibilities include, but are not limited to:

· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications

· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve

· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members

· Identify new mobile workloads that will define memory/storage usage in future products

· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power

Successful candidates for this position will have the following:

· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field

· 4-8 years of work experience in the Mobile ecosystem

· Hands-on experience Power and Performance Analysis

· Good understanding of Mobile SOC system and Android system

· Good understanding and experience on system Benchmarking and multimedia applications

· Good understanding of the Storage subsystem with hands on experience on Host side drivers

Preferred Skills:

· Strong Mobile Platform SW and HW knowledge

· Strong working knowledge of DRAM, NAND, and other memory/storage devices

· Strong understanding of architecture in multimedia and connectivity use cases

· Experience in C++, Python, or other System programming language

You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, Sales analytics dashboard and CRM’s integrations.

Your role at Trimpixel

• Design, develop, and maintain integrations with multiple file types, existing software packages
• Build software for a first-class onboarding experience
• Collaborate with sales, marketing and engineering teams for requirements through to delivery
• Design and implement marketplace, Sales Analytics Pipeline and CRM integrations
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings

• B.Tech/B.E(Computer Science/Information Technology) and 4+ years of software development experience
• Strong experience in Python
• Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms
• Knowledge of Databases such as SQL and Nosql

Requirement:

• The knowledge of PHP. ...
• Laravel experience. ...
• A strong command of HTML, Java, and CSS.
• The understanding of PM frameworks – Agile, Scrum, Waterfall, etc.
• Working experience of handling APIs; knowledge of RESTful or SOAP.
• Solid understanding of OOP and model view controller (MVC).

• Serve as the primary contact and product expert for new leads as well as existing accounts
• Maintain a high level of consultative, solution-based selling to sell ODIGO
• Showcase ODIGO to customers through online product demos
• Generate New Leads and convert leads to the potential client online
• Perform cold calling to create new leads
• Qualify inbound leads from phone calls and CRM
• Follow up on new leads from social media campaigns and emails
• Understand the business needs of the clients and provide relevant solutions
• Demonstrate the different solutions offered by ODIGO to resolve customer queries and influence them to buy the products
• Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for every customer
• Collaborate with the marketing team to identify new strategies for lead generation through social network
• Research the market for new competitive products introduced and the marketing strategies adopted by competitors

• 2 to 6 years of experience in B2B/Enterprise software inside sales with an emphasis on SaaS product sales
• Proven track record of meeting or exceeding sales targets
• Mandatory experience in inside sales, including lead generation and outbound prospecting
• Passion, drive, and the desire to be a part of a growing team that makes a difference for both the company and its clients
• Working experience in market research and analysis will be an added advantage
• Exceptional in-person, verbal, and written communication skills a must
• Bachelor’s or master’s degree in business or related field