Pre- Sales Executive

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

Skills Required- Angular 2+, AngularJs, Javascript, HTML/CSS, jQuery, AJAX, Bootstrap

Additional skills(Good to have): Java sprint boot, rest api development, Sql/NoSql db knowledge 

We are one of the growing edtech company in India with a focus on the US B2B market. We are looking for a Engineering Manager to join the team and lead engineering efforts. We are looking from Product Base companies only.
 

Key Responsibilities 

• Build and lead multiple agile/scrum teams of top-notch engineers to own, drive & deliver critical parts of our products. 
• Work closely with Software Developer to develop the best technical design and approach for new product development. 
• Ensure timely delivery of projects with high quality. 

• Set up best practices for development and champion their adoption. 
• Oversee architecture & design of technically robust, flexible and scalable solutions. 
• Architecting and engineering solutions which can meet the requirement of unknown customer buying off the shelf products 
• Engage with product management teams to drive the functionality, usability, and other non-functional requirements 
• Ensure on-time launches by managing design, development, and integration efforts according to a standard or customized project plan 

• Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. 
• Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long-term vision. 
• Be responsible for mentoring and developing front line managers and engineers. 

Qualifications 

• Bachelor's degree in Computer Science or Engineering 

• 10+ years of work experience in software development and 5+ years as a leadership role. 
•  Deep Understanding of enterprise grade technologies. 
•  Experience in building and running distributed systems for 24x7 online services at scale. 
• Deep understanding of JAVA, Spring boot, Hibernate.
•  Deep understanding & expertise with highly transactional, large relational and complex systems 
• Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. 

• Experience in defining and executing professional software engineering best practices for the full software development life cycle. 
• Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. 
• Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. 
• Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. 
• A strong sense of ownership, urgency and drive. 

• Being a strong leader, team player, mentor, and people manager. 

Location 

• Pune 
• Hyderabad 

• Must have experience in handling bidding portals.
• Should have knowledge of email marketing and follow-up with the clients response.
• Excellent Communication skills.
• Should be able to work independently.
• Must have strong drive to results and passion for growing businesses.
• Knowledge of web and mobile applications development practices.
• Deep understanding of marketing principles.
• Excellent oral and written communication skills including presentation skills.
• Must be self-motivated and a good team player.
• Must have strong decision-making, and problem solving skills.
• Ability to provide quality leadership to Sales team.
• Shaping marketing strategy of new products.
• Marketing the Company's software products via emails, blogs, newsletters and social media.
• Develop new opportunities to increase company visibility.
• Analyse work statistics to determine project requirements, and generate business opportunities by getting new development projects for the company in the areas of web and mobile applications.
• Screen potential business deals by analyzing requirements and financials.
• Generating leads for new development projects and convert them.
• Cold calling experience will be added advantage.

Mandatory:

• 4-7 Experience in React JS,  (ReactJS 2.5yrs compulsory)
• Optional:

Knowledge in UX/UI design, Azure DevOps, Test Driven - and Domain Driven Development

• Developing of complex IT systems with various system integrations and configurations
• Data security/GDPR

Full Stack Engineer                                                                                   

Position Overview

We are looking for a Full Stack Engineer to join us in our commitment to improve the quality of care for patients in communities across the nation. It is crucial that you have a Bachelors or Masters in Computer Science.

The Full Stack Engineer, at RX Health will support the development of mobile- and web-based applications for collaboratively with clinicians, IT staff, designers, and project managers to design, prototype, and develop production-grade digital health applications with an emphasis on mobile-first design.

The three main components of this role are:

• Communicating technology-related issues and considerations to key internal and external stakeholders.
• Supporting the front-end and back-end design of software applications
• Supporting the development of hybrid mobile and web-based applications from design to production.

Responsibilities and duties:

• Working with clients to understand their software needs. Ability to ask relevant questions and present information in laymen terms for non-technical clients/stakeholders to understand.
• Ability to explain technical issues/considerations to non-technical staff including clinicians, business leaders, and designers.
• Clearly detail technical specifications of software that can be understood by key stakeholders including clients, internal developers, external developers (outsourcing firms), clinicians, and designers.
• Support designers and project team by creating interactive mock-ups and functional prototypes.
• Clearly communicate development timelines, delays, and potential risks/roadblocks to timely deliverable.
• Ability to design full-stack architecture of the product in MEAN or other stack.
• Work collaboratively with project manager and designer to guide UI/UX considerations that align with technical strategy.
• Work with Chief Technology Officer and Chief Architect to develop technical specifications for a given product.
• Ability to adjust technical specifications based on changing client needs.
• Experience with cloud based infrastructure, preferred Azure and AWS
• Ability to deploy cloud based application via Docker etc.
• Ability to quickly prototype apps, bots, chatbots, etc. using low-code/no-code platforms.
• Develop apps using cross-platform frameworks to publish apps in both the Apple’s App Store (iOS) and Google Play Store (Android).
• Develop mobile-first web apps.
• Develop software applications based on designer mockups (UI/UX).
• Ability to code front-end and back-end software (full stack) and REST APIs to deliver functional full stack applications.

Desired skills:

• Bachelor’s degree or equivalent combination of education and experience in Computer Science.
• Ability to establish priorities, goals/objectives and timelines.
• Possess strong planning and time management skills.
• Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
• Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.

Preferred Experience:

• 2-3 years of industry experience in software development.
• Experience working with medical data
• Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
• Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
• Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
• Knowledge and experience working with Node.js and related frameworks such as Express.js.
• Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
• Familiarity with FHIR APIs and experience working with REST APIs.
• Experience working on full-stack projects.
• Familiarity with CI/CD pipelines

About Rx.Health:

Rx.Health is a leading healthcare technology that spun off from the Mount Sinai Health System. We bring the first enterprise-wide digital medicine delivery platform that enables providers, payers, and pharma to prescribe evidence-based mobile health applications, multi-media education, wearables, and therapeutics to patients at the point of care or at a population level.

Currently based in New York, NY we are a 20-member team, and having raised a Seed Round of financing from external investors, we’re poised for rapid growth, and are looking for the right candidate to expand the engineering team!

At Rx.Health, we don’t just accept difference - we celebrate it, we support it, and thrive on it. Equal opportunity benefits our employees, our products, our community, and ultimately helps us in our goal of touching the maximum number of lives. Rx.Health is proud to be an equal opportunity workplace.

• Looking for 0-30 Days and Notice Period Serving resources (Across the Globe)
• 4-13 years developing n-tier modern software applications in a highly transparent agile organization with iterations, continuous integration, and a drive for quality
• At least 4 years of experience in software development building Web Services in Java, SpringBoot, Elasticsearch, and Open source technologies
• At least 4 years UI programming experience with JavaScript, CSS, JSON
• At least 3 years using ReactJS or VueJS, jQuery and Bootstrap, or similar frameworks
• Experienced in service layer integration (e.g. data, authentication, 3rd party systems) using Ajax and REST APIs.
• Experienced in UI and backend unit testing, functional testing, and performance testing tools.
• Must have experience building responsive web applications and related best practices.
• Experience in building Micro Services using cloud native environments like Azure, Spring Cloud, AWS or GCP with sound understanding of Micro Services Design Patterns
• Strong interpersonal, written communication, and presentation skills
• Experience with real-time streaming processing (Kafka/Storm) is preferred
• Proven ability to design and implement web services in a RESTful manner, along with understanding our broader service-oriented architectures
• Proven ability to work within a cross functional agile team
• Must be a self-starter and able to work well with others in a fast-paced agile environment with an emphasis on collaborating and assisting the team to meet business objectives
• Ability to use tools such as JIRA, Git, etc. preferred
• Experience with containerized environments such as PCF, Docker, etc. is highly desirable

Top MNC looking for candidates on Business Analytics(4-8 Years Experience).

Requirement :

- Experience in metric development & Business analytics

- High Data Skill Proficiency/Statistical Skills

- Tools: R, SQL, Python, Advanced Excel

- Good verbal/communication Skills 

- Supply Chain domain knowledge

*Job Summary*

Duration: 6months contract based at Hyderabad

Availability: 1 week/Immediate

Qualification: Graduate/PG from Reputed University

*Key Skills*

R, SQL, Advanced Excel, Python

*Required Experience and Qualifications*

5 to 8 years of Business Analytics experience.