Data Engineer

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

● Pan India internal recruitment.

● Responsible for all interview processes.

● Manage recruitment cycle.

● Conduct all interviews virtual/Face-to-face and coordinate with the sales & operations team.

● Source candidates using a variety of search methods to build a robust candidate pipeline

● Screen candidates by reviewing resumes and job applications, and performing phone screenings.

● Manage onboarding and new hire process.

● Stay abreast of recruiting trends and best practices.

● Manage the overall interview, selection, and closing process to ensure all screening, hiring, and selection are done according to employment laws and regulations

● Coordinating with the Hiring Manager. 

Greetings From Softobiz Technologies!!

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

We are looking for people who have experience in Python and react.js.

Location - Hyderabad

Years – 3+ Years

Primary Purpose:

The Senior Software Engineer role is responsible for ensuring continuous innovation and developing high-quality software aligned with user needs and business goals.  This role will work as an integral part of creative and motivated teams to ensure high-quality benchmarks are met for deliveries of innovative products for local and international markets. Working closely with other stakeholders requires the ability to design, develop, and implement creative solutions with Modern architecture and design patterns. . Thinking outside the box with the capability to learn upcoming technologies in the integration space, the role requires contributing proactively to business-aligned digital initiatives. A detailed understanding of modern SDLC frameworks is required, as is the ability to work in an Agile environment.

Job Responsibilities:

• Lead projects in your respective squad, guide and mentor the team as required. 
• Provide thought leadership in the architecture and design of Digital products. 
• Provide technical leadership, mentoring, and coaching of developers. 
• Contribute to the implementation and delivery of Digital products. 
• Promote and experiment with new technologies that will help improve the quality and delivery of Digital Products. 
• Perform software engineering tasks to ensure the highest levels of product quality are met. 
• Analyze system and production defects, including troubleshooting and root cause analysis. 
• Learn from industry specialists and apply best practices to match our customer needs further. 
• Keep up to date with technical trends, tools, and methodologies, and research as required.

Experience and Skills: 

• 3+ years of relevant experience; 
• Solid experience working in complex and innovative R&D development environments; 
• Experience working in Agile process and result-oriented culture; 
• Solid experience with multiple programming languages, including Python, JavaScript, Typescript, ReactJs/AngularJs/Vue.Js. 
• Demonstrable robust Architecture, design, development, and collaboration skills gained in developing software product solutions; 
• Hands-on experience with developing and implementing integrations; 
• Experience with developing enterprise grade complex software applications.

Technical Skills 

• Python frameworks Django/Flask/Fast API
• Solid OOP skill in PHP, with S.O.L.I.D principle in mind. 
• Experience in react.js
• Experience with test driven development. 
• Comfortable with GIT version control systems; 
• Normalized SQL database design, strong experience in MySQL 
• Knowledge of building and consuming REST API 
• Good to have experience with AWS Stack (Lambda, SQS, SNS, API Gateway, etc.)

Bonus Technical Skills: 

• Some knowledge or experience in Kubernetes is a bonus
• Experience with Microservices architecture 

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together.

We invite you to join an organization that has been helping clients transform their businesses by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies.

We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit www.softobiz.com, 

Follow us on LinkedIn, Twitter, and Facebook for more updates.

Position: Full Stack BlockChain Developer

Location: Remote ( Work from Home)

Job Details:-

• Expert with DeFi, NFT and latest Crypto Concepts. Should have working experience on these concepts
• Strong knowledge with Smart Contract best practices
• Experience with React JS & Node JS Required (We prefer MERN Stack). Having TypeScript experience would an advantage
• If you have an understanding of AWS and how setup and deployment of Project elements work, would be an advantage.
• Knowledge of GitHub is must.

 Roles & Responsibilities:

• Handle the solidity
• Should be able to write smart contracts

 Specfic Skill set required: Exp. In working polka dot & binance smart chains will be advantage.    

If you posses the above mentioned required skill sets & want to grow along with our fast paced growing Organisation then please share your updated CV.         

We are hiring for Sales Executive who can work from office for US Customers, The Candidates should be engaged in Inside sales, Cold calling, Lead generation.

Position: Sales Executive

Mode of Work : WHO

Shift : Night Shift

Shift Timings: 7 Pm to 4 Am

Cab Facility: Yes ( Both Pickup & Drop )

Post Graduation is must : MBA Preferred

Mainly looking for the female candidates who are passed out in the year 2021.

Neotech IT Services is software solutions provider with over 16 years of experience. We focus on IT consulting and custom software engineering services for Local, Domestics & International markets, leveraging global resources.

Neotech IT Services delivering technology excellence, quicker time-to-market, uncompromised quality and security of software applications

Job Description

Create intelligent dashboards and analytics for business team using advanced excel/access and powerpoint

Understand the sales and leadership metrics and create business reports with insights and recommendation

Maintain documentation related to reports/procedures and personal tasks

Collaborate with internal team for required inputs within deadline

Perform quality checks for data correctness and execute with fine attention to details

2-5 years of industry experience in MIS reports

Proficiency in advanced excel including Macros

High attention to details with ability to keep track of the assigned tasks

Willingness to work on flexible hours, ability to plan, estimate deadlines, prioritize workload

Skills required:

1. Advanced excel knowledge

2. Practical knowledge of Macros

3. Graduation is necessary

4. Min. experience of 2-3 years

Responsibilities of the PHP Developer Role:

• Proficient in Laravel or other similar framework
• Knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
• Knowledge of relational databases, version control tools and of developing web services.
• A senior member of a team responsible for the development of the back office system.
• Write code to a high standard, in a timely and scalable way.
• Ensure that code is well structured and documented in best practice.
• Assist in writing development specs to enhance the system and to allow for more efficient work practices.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Create a test environment and roll out rigorous user testing practices.
• Assist senior management in evaluating and prioritizing system enhancements.