Data Analyst

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Salary: Upto 50,000 per month

Experience: 2-5 years

About Us:

Excelohunt Infotech is a dynamic and innovative IT company dedicated to providing personalized, top-tier impactful, and engaging email campaigns to help businesses thrive in today's digital landscape. Our approach focuses on building meaningful connections between brands and customers, fostering engagement, and long-term success. We operate in 26+ countries, leveraging our global presence to deliver cutting-edge solutions to our clients.

Job Description:

We are seeking a dynamic and experienced Email Marketing Specialist to join our team. The ideal candidate should demonstrate proficiency in planning, executing, and optimizing email marketing campaigns, specifically in E-commerce and Cold email marketing. As an Email Marketing Specialist, you will play a crucial role in enhancing engagement, nurturing leads, extracting contacts, and ultimately contributing to the overall success of our marketing initiatives. The candidate should possess expertise in Email copywriting, have the capability to guide designers in email designing, and be proficient in campaign planning, work/content calendar management, and monthly report analysis.

What We Offer:

• Hybrid work model
• 5 working days
• Opportunity to join a team where you can grow and expand your professional experience
• Competitive compensation
• Working in a creative and enthusiastic international environment
• Professional Atmosphere - Meet creative people

Responsibilities:

1) Project Preparation:

• Collaborate with the sales team to gather requirements for email campaigns.
• Understand the brand, analyze competitors and conduct market research for strategic planning.
• Develop comprehensive project plans and timelines in the form of a content calendar.
• Set up tools, manage email/domain setups, and verify contact information.
• Ensure the integration of email marketing strategies with overall marketing objectives.

2) Campaign Planning:

• Strategize and plan email campaigns based on target audience and marketing goals.
• Segment email lists to deliver personalized and targeted content.
• Analyze data and insights to optimize future email campaigns.

3) Working on Projects:

• Execute end-to-end email marketing campaigns, from creation to deployment.
• Monitor and analyze campaign performance, providing insights for continuous improvement.
• Collaborate with design teams, integrate feedback, and optimize E-commerce flows.
• Oversee end-to-end email campaign management, including copywriting, guiding designer and design implementation.

4)Team Management:

• Lead and manage a collaborative team.
• Delegate tasks based on team members' strengths.
• Provide guidance and support for professional development.
• Foster a positive and productive team environment.

Requirements:

• Graduation/ Diploma is a must.
• 2-5 years experience as an Email Marketing Specialist.
• Strong knowledge of E-commerce and Cold email marketing.
• Hands-on experience with A/B testing for optimization.
• Strong understanding of email marketing tools and platforms such as Mailchimp/Klaviyo/instantly etc.
• Proficiency in real-time analytics, post-campaign analysis, and generating detailed reports.
• Excellent communication and collaboration skills.
• Ability to prioritise tasks, engage in advanced planning, and manage project timelines effectively.
• Expertise in Email copywriting.
• Leadership skills for leading and managing a collaborative team.
• Ability to delegate tasks and provide guidance for team members.
• A positive and supportive approach to foster a productive team environment.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously.

• Basic knowledge of Oracle Forms and reports - (Must)
• Good experience on SQL*Loader.
• Should Knowledge on Agile / Scrum.
• Handled errors using Exception Handling extensively for the ease of debugging and displaying the error messages in the application.
• Using SQL developer tool we debugged the code and unit test
• Knowledge of oracle programming
• MySQL, Oracle,
• Knowledge of Unix platform
• PostgreSQL
• advance database knowledge.
• Writing PL/SQL and PL/MySQL
• Coding support
• Debugging & Project module management
• Deployment and fine-tuning as per team lead.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work on a remote cross-functional team where you’ll play a critical role in designing, planning, development, deployment and observing your code in production.   
• Develop high performance, highly scalable and accessible web applications. Our web app is used by over 20 million educators, students and parents worldwide.  
• Meet tight deadlines in a rapid application development environment.  
• Collaborate with Product Management, Design, and Operations teams to create and deliver tested features to production.  
• Collaborate with specialists across web, mobile, and operations to achieve a better user experience for our product.  
• Be able to assess and bring in industry information into your decisions and learn new technologies: AWS is releasing new tools every day, there are new open source libraries to vet and you will be a party to helping us vet and pick the best tool for the job.  
• Be willing to work in any area of the codebase if needed, this can include JavaScript/TypeScript/Node, PHP, Java or other technologies.  
• Help staff, build, and form the culture around a team of 5 engineers, a product manager, designer, QAs and associated supporting roles.

Qualifications include:

• Strong CS fundamentals including familiarity with data structures and especially the asynchronous challenges that face JavaScript developers today.   
• Experience developing in at least 2 server side languages (PHP, node.js, …)  
• Experience developing in at least 1 client side JS framework (ReactJS, Angular, …)  
• Experience testing software in alignment with the Test Pyramid.  
• Experience with datastores, either SQL (MySQL preferred) or NoSQL, and the ability to talk deeply about them.  
• Able to identify the source of complex problems occurring as a result of multiple systems interacting (experience with observability tools such as datadog/newrelic is a plus).   
• Experience working on a team of 5 engineers plus supporting roles (e.g. QA, design, etc), preferably as a Senior Software Engineer.  
• Experience with code review, being able to sign-off on another team member’s code ensuring high quality standards.  
• Be self-sustained even when tackling the highest profile, most difficult work across the organization.  
• Willingness to accept responsibility and be accountable not only for your own work but the work of the team as a whole.  
• Experience working with other people’s code, how to dig into it and make tactical changes with minimal side effects.  
• A solid understanding of how to break down user stories and give estimates that include accessibility and security requirements.  
• Be able to see roadblocks far ahead, across many vectors of risk  
• Be a true team player! Ensuring their knowledge and expertise is shared amongst other team members and even cross-team and be willing to seek out opportunities to mentor teammates.  
• A commitment to learning about anything you don’t know on your own and without much supervision.  
• Superior communications, organization and relationship building skills — you’re going to be working on cross-team efforts, so this is essential.  
• Self-motivation as well as ability and desire to learn new technologies, applications, processes, and environments.  
• A belief that delivering code to production is just one step in the process. Observing and owning the code you wrote goes hand in hand with construction.  
• A desire to take on whatever challenge is most important. This could be tackling something you are familiar with, or it could require a deep dive into a whole new world. The key is having the right attitude.