Senior Systems Administrator JD – VPN
As a Senior Systems Administrator, you will be working to enhance and support the VPN, DNS and proxy infrastructure of a highly distributed network of systems that serve as the backbone of global VPN platforms. Your primary role will be to improve performance, create new solutions for scalability and enhance existing processes.
Professional Experience
- Senior-level Linux system administration in high-traffic, fault-tolerant environments (typically 5-7 years).
- Recent team lead or mentoring responsibility.
Technical Expertise
- Deep Linux knowledge (CentOS/RHEL or similar), strong command-line proficiency.
- Virtualization: KVM / QEMU.
- Containers & orchestration: Docker; Swarm/Kubernetes (EKS, ECS).
- Scripting & automation: Bash and Python.
- Experience with several of the following: Salt / Salt Stack, Ansible, Puppet, Terraform, Vault.
- CI/CD: GitLab pipelines and related tooling.
- Hands-on with tools such as: Prometheus, Grafana, Nagios, Elasticsearch, Logstash, Kibana (ELK).
- Datacenter infrastructure and performance tuning for optimal system health.
Networking & Security
- Strong understanding of TCP/IP, HTTP, DNS, routing, and packet analysis.
- Firewall and traffic control: iptables / ipsets.
- VPN protocols and proxy technologies: WireGuard, OpenVPN, StrongSwan.
Personal Attributes
- Self-starter who enjoys working independently and close collaboration with peers with minimal supervision.
- Eager problem solver who actively seeks process and performance improvements.
- Comfortable reading and writing technical documentation in English; day-to-day team communication is in English
- Service-oriented teammate with excellent verbal and written communication skills; able to convey complex technical concepts to non-technical stakeholders.
Desired (Nice-to-Have)
- Experience administering Elasticsearch/Grafana/Kibana clusters at scale.
- Familiarity with formal change-management policies and processes.
- Demonstrated success supporting or evolving multiple customer-facing security products.
Key Responsibilities
- Design, enhance, and maintain internet-security platforms (VPN, DNS, proxy) through robust tooling and automation.
- Augment system monitoring for better availability, visibility, alerting, and proactive capacity planning.
- Investigate, troubleshoot, and resolve production incidents surfaced by internal monitoring or external reports.
- Participate in architecture and design discussions to define scalable solutions for new and existing services.
- Deliver project work for new business initiatives: environment build-out, infrastructure upgrades, product enhancements, and new-feature rollouts.
- Collaborate with peers on complex technical challenges while also executing individual contributor tasks.
- Participate in an 1-in-5 on-call rotation covering evenings, weekends, and holidays as business needs dictate.

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Team -Support Operations — Technical Solutions
Level - IC3 (4–7 years of relevant experience)
Location - India (Remote) IST time zone, with overlap with US East/Central teams
Reports To -Technical Manager
Manages -Not a people-manager role, but a lead role with real technical authority
Employment Type -Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you.
You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain.
In your first year, you can expect to:
- Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
- Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
- Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
- Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
- Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
- Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
- Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies
This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer.
- Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
- AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
- Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
- Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
- Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later.
- Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality.
- Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Must-Have Leadership & Soft Skills
- Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals.
- Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations.
- Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think.
- Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions.
- Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference.
Nice-to-Have Skills
Prioritized by relevance to this team's current and near-term roadmap:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
Agentic AI / LLM Ops
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out.
RESPONSIBILITIES
Design & Architecture
- Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
- Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
- Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
- Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
- Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration
- Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
- Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
- Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
- Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments
Technical Leadership & Mentoring
- Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code
- Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence
- Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response
- Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning
Stakeholder & Cross-functional Engagement
- Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes
- Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations
- Represent the technical perspective of the team in cross-functional planning and architecture discussions
Operate & Improve
- Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution
- Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation
- Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
- Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
- Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
- AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
WHAT TO EXPECT WORKING HERE
- Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support
- Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next
- A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability
- Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope
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● Deep and hands on knowledge of some of these technologies - MySQL, NodeJS,
message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra,
Arango, distributed caches such as Redis/memcached, container technology such as
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- Scrapping
- Medium Communication Skill (Spoken and written)
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Web/Data/Execl Scraping must
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Create exciting information visualizations enabling the user to instantly understand the data in the right context, spot patterns, trends and relations in a self-service manner. · Collaborate with designers, developers, and external project partners to ensure designs are implemented as effective user experiences. · Participate in, and integrate feedback from user research. · Define and design use cases, workflows and storyboards describing how the user would interact with easy-to-use, data visualization apps. · Identify all elements of interaction and navigation, and lay them out within a screen so they direct the user without confusion or error. · Create consumer grade usable designs using wireframes and prototypes. · Present your designs in team design reviews as well as to the extended group of internal stakeholders. · Participate in iterative design, testing and development sprint cycles to refine the overall product. · Support marketing activities (e.g. collateral development) around the successful launch of emerging solutions on multiple platforms
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- work on a huge dataset of IoT data and create algorithms to extract meaningful information.
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- Create/ deploy and follow CI/CD pipelines to manage deliveries
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- Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
- Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
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- keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
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- Good knowledge in Java
- Excellent debugging skills
- Good understanding of Kotlin, jetpack components, Android Studio, Android NDK, etc
- Experience and understanding of large and complex code bases and architectures
- Experience in API design, SDK architecture, and mobile software lifecycle development practices
- Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces
- Strong CS fundamentals (with competencies in algorithms and data structures)










