UI/UX Designer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Salesforce Service Max Administrator

Location - remote

 REQUIRED QUALIFICATIONS

  Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

  6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

  Salesforce ServiceMax & Service Cloud experience is required

  Experience on full-cycle implementation of ServiceMax

  Experience on designing solutions within the ServiceMax platform and Salesforce

  Salesforce analytics configuration experience is required

  Salesforce flow configuration experience is required

  Understand data integrations between various enterprise applications (e.g. SAP)

  Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

  Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

  Hands-on Experience with Contracts, Warranties, Entitlements Management.

RESPONSIBILITIES

  Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

  Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

  Assist with solution design and implementation of Salesforce configurations based upon business requirements

  Support Salesforce security and data integrity across the platform

  Document “as-built” configurations to build a configuration portfolio

  Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

  Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

  Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

  Understand data flows and integrations between various enterprise applications

  Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

  Provide insightful technical recommendations to address specific business needs

  Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

  Develop reports and dashboards to support end user analysis

  Provide training as required to support the end user adoption of the application.

About Us

We are building the next generation of AI-powered products and platforms that redefine how businesses digitize, automate, and scale. Our flagship solutions span eCommerce, financial services, and enterprise automation, with an emerging focus on commercializing cutting-edge AI services across Grok, OpenAI, and the Azure Cloud ecosystem.

Role Overview

We are seeking a highly skilled Full-Stack Developer with a strong foundation in e-commerce product development and deep expertise in backend engineering using Python. The ideal candidate is passionate about designing scalable systems, has hands-on experience with cloud-native architectures, and is eager to drive the commercialization of AI-driven services and platforms.

Key Responsibilities

• Design, build, and scale full-stack applications with a strong emphasis on backend services (Python, Django/FastAPI/Flask).
• Lead development of eCommerce features including product catalogs, payments, order management, and personalized customer experiences.
• Integrate and operationalize AI services across Grok, OpenAI APIs, and Azure AI services to deliver intelligent workflows and user experiences.
• Build and maintain secure, scalable APIs and data pipelines for real-time analytics and automation.
• Collaborate with product, design, and AI research teams to bring experimental features into production.
• Ensure systems are cloud-ready (Azure preferred) with CI/CD, containerization (Docker/Kubernetes), and strong monitoring practices.
• Contribute to frontend development (React, Angular, or Vue) to deliver seamless, responsive, and intuitive user experiences.
• Champion best practices in coding, testing, DevOps, and Responsible AI integration.

Required Skills & Experience

• 5+ years of professional full-stack development experience.
• Proven track record in eCommerce product development (payments, cart, checkout, multi-tenant stores).
• Strong backend expertise in Python (Django, FastAPI, Flask).
• Experience with cloud services (Azure preferred; AWS/GCP is a plus).
• Hands-on with AI/ML integration using APIs like OpenAI, Grok, Azure Cognitive Services.
• Solid understanding of databases (SQL & NoSQL), caching, and API design.
• Familiarity with frontend frameworks such as React, Angular, or Vue.
• Experience with DevOps practices: GitHub/GitLab, CI/CD, Docker, Kubernetes.
• Strong problem-solving skills, adaptability, and a product-first mindset.

Nice to Have

• Knowledge of vector databases, RAG pipelines, and LLM fine-tuning.
• Experience in scalable SaaS architectures and subscription platforms.
• Familiarity with C2PA, identity security, or compliance-driven development.

What We Offer

• Opportunity to shape the commercialization of AI-driven products in fast-growing markets.
• A high-impact role with autonomy and visibility.
• Competitive compensation, equity opportunities, and growth into leadership roles.
• Collaborative environment working with seasoned entrepreneurs, AI researchers, and cloud architects.

Job Description:

*   Looking for Cloud hosting and Data-Centre services sales professionals.

* Good experience in selling cloud sales (AWS Sales / Azure Sales), Lead Generation, Field Sales, B2B Sales,etc.

*   Strong Technical Background with experience in Data Center Services, System Integration, software sales and channel partner sales (either from system integrators or other software vendors).

*   Knowledge of web hosting and email hosting.

*   Excellent communication skills using vocal and written English.

*   Formulate strategies for customer acquisition.

*   Prior experience in sales in the web hosting company is a must.

Desired candidate Profile -

ü The ideal candidate should be MBA in sales with 3+ years of experience in sales, business development.

ü Strong Technical Background with experience in Data Center Services, System Integration, software sales, and channel partner sales (either from system integrators or other software vendors).

ü Knowledge of web hosting and email hosting.

ü Excellent communication skills using vocal and written English.

ü Formulate Strategies for customer acquisition.

ü Prior experience in sales in the web hosting company a plus Must have hands-on experience in below skills AWS ( Amazon web services), Microsoft Azure.

ü Google cloud platform Attributes.

ü Clear and effective Communicate skills.

ü Dynamic outlook with pleasant presentation skills.

ü Business Development in the area of Internet / Web Solutions .

ü Ability to research use business technology effectively.

ü Ability to be passionately persistent and work in a team.

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.