Telesales Executive/CCE (0-3 yrs)-Telugu,Bengali,Marathi,Punjabi

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on! 

• Understand Technical Blockers by working closely with developers to understand technical issues that arise during projects, proactively removing roadblocks by coordinating with client stakeholders or providing alternative solutions.
• Bridge Communication by acting as the main point of contact between client stakeholders and offshore engineers, ensuring that technical challenges are communicated clearly and resolved in a timely manner.
• Facilitate Cross-functional Collaboration by promoting a culture of collaboration by working closely with developers, QA, and operations teams, ensuring smooth communication and knowledge sharing across functions. Help the team avoid silos by organizing regular syncs between different functions.
• Adopt DevOps Practices by encouraging a DevOps mindset by facilitating automation, continuous integration, and continuous delivery. Ensure that projects adhere to the DevOps principles of shared responsibility, transparency, and continuous improvement.
• Align Development with Business Goals by ensuring that developers understand the business goals and client priorities, so that technical decisions are made with these in mind.
• Drive Continuous Feedback Loops between developers, testers, and clients to ensure iterative progress, preventing delays and enhancing product quality.
• Identify and Address Barriers faced by offshore engineers, ensuring they have everything they need to succeed.
• Foster Ownership in the team by encouraging transparency and responsibility for project deliverables, ensuring that every member is engaged and understands their role in the overall success.

What We're Looking For

• Bachelor’s degree in computer science, engineering, or a related field.
• Experience in project management or a technical leadership role in software development, preferably within cross-functional and remote teams.
• Proven experience in fostering collaboration between development, QA, and operations teams, with a strong DevOps mindset.
• Experience managing client relationships and driving the alignment of technical solutions with business objectives.
• Technical Understanding: Ability to understand the technical challenges engineers face and effectively translate these into actionable solutions, ensuring that technical and business priorities remain aligned.
• Cross-functional Collaboration: Proven ability to foster collaboration across multiple disciplines (development, QA, DevOps) and drive a one-team mindset that promotes knowledge sharing and avoids silos.
• Problem-solving: A proactive approach to identifying and resolving both technical and logistical issues, ensuring continuous progress on all project fronts.
• Client-facing Communication: Strong communication skills to bridge the gap between technical details and client expectations, ensuring transparency and trust.
• DevOps Mindset: Strong commitment to DevOps practices, including automation, CI/CD, and shared ownership, driving better software delivery practices and outcomes.
• Software Craftsmanship: Deep understanding and commitment to software craftsmanship principles, including Test-Driven Development (TDD), Behavior-Driven Development (BDD), CI/CD, and clean code practices, ensuring high-quality, maintainable, and scalable software solutions.

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythmthat supports their team during core working hours for smooth collaboration and timelyproject delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

What's Ditto?

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. 

Finshots is one of the leading financial newsletters with over 500K subscribers.

What do we do at Ditto?

• We explain health insurance and term(life) insurance in a language you can understand.
• We are an insurtech company primarily selling Health and Term Life Insurance policies.

Who's backing us?

We are funded by Zerodha- India's largest stockbroker

What are we looking for?

We are looking for a Senior UI/UX Designer to join our Tech team.

Responsibilities:

• Execute the design projects across the entire product life cycle. You set the design tone for the entire product by working in close collaboration with product, engineering, and business teams.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Create wireframes specifications with interaction flows for website and mobile site.
• Create sketches, graphics, templates, layouts, themes, typography, and visual standards for the app/website.
• Test the design flows, screen mockups with the QA team to ensure all minute details are covered. Partner with front-end engineers on UI implementation.
• Bring consistency to our UX at all touchpoints. 
• Meet multiple deadlines, prioritise work, and keep projects moving forward.

Requirements:

• 3+ years of relevant experience as a Senior UX/UI designer.
• Minimum 3 years of experience in designing core experiences for consumer-facing products.
• Portfolio or work samples showcasing design aptitude, creativity, depth of thought and the ability to solve complex design problems.
• Proficient in working with Figma or other design tools.
• Strong understanding of common UX patterns and UI patterns, Information Architecture, Prototyping.

Perks:

• Flexible working hours

• Comprehensive health insurance coverage for self and family

• Proactively working on reporting and analytics of our ongoing projects for best of impact outcomes
• Preparing data for analysis including building repeatable and well-documented processes to create new analyses of data; conducting data analysis for our projects and development impact tracking and identifying patterns, questions, and areas for further analysis
• Setting up reporting systems for all products to ensure best of transparency, focus on performance and value creation
• Managing impact management processes across the organization with a clear timelines and schedule as well as active communication to internal and external stakeholders in an organized and dependable manner
• Ensuring coordination between staff and stakeholders including dialogues, meetings, presentations as may be required to ensure successful, meaningful and impactful project delivery
• Ensuring the Project operations team has an effective Impact management framework for creating and maintaining relationships with the community
• Jointly focussing on growing the outreach and impact of our work in social edtech
• Creating deep impact reports for every project using Excel, Word and PPT based on specific project deliverables, direct and indirect impact as required for each of the projects and creating collaterals, creatives, mailers and videos of progress, updates, storytelling on Impact to engage our stakeholders

Desired Candidate Profile

• Working knowledge of different approaches to program evaluation and assessment
• Excellent writing skills and command over the English language
• Strong analytical skills, ability to think laterally and detail oriented and with a high level of curiosity and interesting researching projects
• Excellent documentation and reporting abilities to create informative and good reports and data sheets using Word, PPTs etc. along with Advanced Excel and data management skills
• Proven track record of displaying a high degree of self-initiative
• Ability to create videos and collaterals using images and short video clips    

• Design and build reliable distributed systems that handle high volumes of data With low latency.
• Maintain, support, and enhance business-critical systems.
• Ensure timely and high quality of software development w.r.t to project architecture, code quality, testing, and deployment.
• Own complete service lifecycle including development, deployment, performance on scale, and monitoring.
• Make your mark on ambitious projects

Backend Tech Stack

• Go and Scala
• Environments build around Docker and GCP
• Complete Kubernetes infrastructure

Requirements

• Is a great problem solver who takes pride in their work
• Is comfortable with the unknown and loves to experiment
• Can construct good arguments for methodologies or practices
• Strong concepts of clean code principles
• Has worked with, or understands the principles behind working with data at scale

Must Have

Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Nice to have

Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.