Customer service manager

Designation: Business Development Associate (Sales executive)

 Salary: Upto 18K per month (fixed) and variables (based on performance)

 Basic Requirement:

 Good Communication skills. (Telephonic conversations)

 Being motivated to sell and being able to bounce back from setbacks.

 Having experience in selling by giving advice and understanding the

 customer's needs.

 Being focused on reaching targets and getting things done

 Able to take pressure to deliver 1 sale per day

 Qualification:

 Education: Graduation/ Post Grad Degree, MBA

 Experience: 1+ years sales experience

 Working Days: 6- Sunday off

Training:

 All selected candidates will undergo certification process

 Job Profile:

 Interacting with the customers over calls daily

 Identifying prospects for business

 Minimum 2.30 Hrs of Talk time

 Conducting product demo sessions in Tamil or English (as per customer’s

 choice)

 Generating revenue by selling available subscription

Job Description:

We are looking for a skilled BigCommerce Developer. This role involves leading the development and customization of BigCommerce solutions, ensuring smooth execution and delivering high-quality projects. If you're passionate about eCommerce development and thrive in a dynamic environment, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and contribute to the development and customization of BigCommerce and Shopify-based solutions.
• Collaborate with cross-functional teams to define, design, and deliver eCommerce solutions that meet client requirements.
• Develop, test, and maintain websites using web technologies including HTML, CSS, JavaScript, jQuery, ReactJS, and NextJS.
• Ensure that all eCommerce projects are delivered on time, within scope, and within budget.
• Troubleshoot and resolve issues related to website functionality, integrations, and performance optimization.
• Stay up-to-date with the latest BigCommerce platform updates and industry trends.
• Mentor and guide junior developers, providing technical direction and support.

Requirements:

• Proven experience as a Team Leader or Senior Developer in eCommerce development, specifically with BigCommerce and Shopify.
• Strong knowledge of eCommerce platforms (BigCommerce, Shopify) and related integrations.
• Proficiency in web development languages such as HTML, CSS, JavaScript, jQuery, ReactJS, and NextJS.
• Experience with project management tools and methodologies, with a successful track record of delivering projects.
• Strong problem-solving abilities and strategic thinking.
• Exceptional communication and interpersonal skills.
• Ability to adapt and work effectively in a fast-paced, dynamic environment.
• Must be a positive, energetic individual with a winning mentality, curiosity, and creativity.

Desirable Qualities:

• Excellent communication skills, both written and verbal.
• A collaborative mindset with a focus on fostering a positive team culture.
• Eagerness to contribute to the growth and success of the company by bringing innovative ideas and solutions.

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

You will get while working with us

• Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
• Solve challenging real-world problems by leveraging OOP & functional programming concepts
• Opportunity to incubate an open source project
• Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
• Developing scalable, sustainable and reliable enterprise systems
• Hands-on experience of working with TDD and BDD
• Develop environment using practices such as Continuous Integration, Continuous Delivery
• Learning opportunity on how to turn complex business requirements into a working product

Roles & Responsibilities

• Requirement understanding & analysis by interacting with client
• Carry out architectural and design discussions with fellow team members and come up with right approach
• Understand system domain, user’s perspective of system and use-cases
• Understand patterns in existing code and effectively leverage and improvise it 
• Develop backend involving Java8 based functional programming and REST services
• Ensure best practices of code reviews, automated testing and CI
• Research new tools & technologies required for the projects
• Mentor fellow team members and bring their level up

Must have

• Strong hold on written/verbal communication
• Strong core Java fundamentals
• Strong Analytical & problem solving skills
• Proactive and inherent nature of working with ownership
• Passion of writing clean code
• Experience in designing relational data model from business requirements

Good to have

• Knowledge of functional programming (Scala or Java 8 lambda)
• Knowledge of NOSQL
• Working knowledge of linux & networking
• Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level

• Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
• Minimum 2+ years of experience as an Analyst role preferred.
• Highly proficient in Microsoft Office and Windows based applications.
• SQL AND Excel Knowledge and Hands-on experience is a must.
• Demonstrated Analytical ability, results-oriented environment with external customer interaction.
• Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly.
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.

Preferred Qualifications

• Experience with E-Commerce, Retail and Business Analytics would be an advantage.
• Understanding of data warehousing, data modeling concept and building new DW tables
• Advanced SQL skills, fluent in R and/or Python, advanced Microsoft Office skills, particularly Excel and analytical platforms

• Work on building scalable backend platform for customer & seller apps, brands platform, demand generation platform, supply chain & logistics platform, credit platform and several cross platform software components
• Participate in the process to fundamentally change the food and grocery ecosystem in India, and impact billions of people through technology, mobile, and data science

Requirements:

An ideal candidate for this role is someone who has-

• BE/BTech degree in Computer Science from a top engineering school
• 1-5 years of professional software development experience
• Strong problem solving skills and strong command on object oriented design, data structures, algorithms and other computer science fundamentals.
• Strong coding skills - professional experience in developing production-quality software in Java/Python
• Expertise in Web Services, Service-oriented architecture, Databases, NoSQL, Distributed systems, Cloud Technologies.
• Extreme software engineering skills to design and develop low-latency, high availability, internet-scale web services
• Solid understanding of the full software development life cycle and software engineering best practices
• Ability to understand business requirements and translate them into technical requirements
• Demonstrated ability to own software design and development end to end from requirements to launch.
• Ability to collaborate with cross-functional teams to define, design, and ship new features.
• A startup mindset  - An athlete who can run at breakneck speed of a startup, yet someone who can bring method to madness through processes suitable for different stages of the company - early stage prototyping and rapid experimentation, before product/market fit, after product/market fit, and scaling.
• Familiarity with Agile development, Scrums, continuous integration, and test driven development processes
• Data driven product development approach - strong focus on data backed engineering decisions.
• Ability to develop products incrementally in fast iterations
• Ability to do collaborative problem solving and design/build chaos resilient systems
• Strong focus on software quality
• Ability to mentor junior developers, and help build an excellent engineering team
• Ability to be a talent magnet - attract great talent to join the core team.