Customer service manager

• Job Description:      

• Team Leading experience upto 2 years

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

Job Description

· Design technical specifications for RPA (Uipath) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.

· Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.

· Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

· Complies with and helps to enforce design and coding standards, policies and procedures.

· Ensures documentation is well maintained.

· Ensures quality of coded components by performing thorough unit testing.

· Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.

· Reports status, issues and risks to tech leads on a regular basis

· Improves skills in automation products by completing automation certification.

· Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

· 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).

· Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.

· Understands development methodology and lifecycle

· Should be trained on RPA tools (Uipath).

· Self-motivated, team player, action and results oriented.

· Well organized, good communication and reporting skills.

We are seeking a talented and experienced Engineering Lead to join our Team. As the Engineering Lead, you will play a crucial role in driving the technical direction of our mobile app development, focusing on iOS and ReactJS technologies. You will lead a small team of software engineers and work closely with the product and design teams to deliver innovative and high-quality mobile applications. The ideal candidate is a hands-on technologist with a passion for startups, possesses strong leadership skills, and thrives in a fast-paced, dynamic environment.

Responsibilities:

• Lead and manage a team of software engineers, providing mentorship, guidance, and support throughout the software development lifecycle
• Set clear objectives and performance expectations for the team members, and regularly assess and review their performance
• Collaborate with product managers, designers, and other stakeholders to understand project requirements and define the technical roadmap for mobile app development projects.
• Provide technical expertise and guidance to the team, assisting with architectural decisions, code reviews, and problem-solving.
• Ensure the timely delivery of high-quality mobile applications by managing resources, setting realistic project timelines, and resolving any obstacles or bottlenecks.
• Stay up-to-date with the latest industry trends and advancements in mobile app development, iOS, and ReactJS technologies, and identify opportunities to leverage new tools and frameworks.
• Foster a culture of continuous improvement within the team, encouraging knowledge sharing, adopting best practices, and promoting a positive and collaborative work environment.
• Collaborate with cross-functional teams, such as QA, DevOps, and UX/UI, to ensure seamless integration and deployment of mobile applications.
• Act as a point of contact for technical discussions, representing the team in meetings with stakeholders and upper management.
• Identify and address any technical or performance-related issues, working closely with the team to resolve them and ensure the stability and scalability of the mobile applications.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Position Title: Angular

Department: Development

Location: Mali Maharaj Road, Somwar Peth, Pune

Job Summary:

As an Angular Developer at Blend IT Solutions, you will play a key role in crafting and enhancing web applications using the Angular framework. Collaborating with a dynamic team of developers, you will contribute to the entire application lifecycle, from concept and design to testing and deployment. Your expertise in front-end technologies, problem-solving skills, and dedication to delivering high-quality software will be essential in creating innovative solutions for our sector. If you are passionate about staying at the forefront of web development and enjoy working in a collaborative environment, we invite you to join our team and make a meaningful impact on our projects.

Responsibilities:

1. Develop and maintain web applications using Angular.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Optimize application for maximum speed and scalability.
4. Collaborate with other developers and stakeholders to deliver high-quality software solutions.
5. Stay up-to-date with the latest industry trends and technologies to ensure our applications are at the forefront of innovation.
6. Troubleshoot, debug and resolve software defects and issues.

Requirements:

1. Proven experience as an Angular Developer.
2. Strong understanding of JavaScript, HTML5, and CSS3.
3. Experience with RESTful API integration.
4. Knowledge of front-end build tools, such as Grunt and Gulp.
5. Familiarity with testing frameworks (e.g., Jasmine).
6. Good understanding of version control systems (e.g., Git).
7. Excellent problem-solving and communication skills.
8. Ability to work well in a collaborative team environment.
9. Bachelor's degree in Computer Science or related field (or equivalent experience).

Preferred:

1. Experience with Angular 1 year or other modern JavaScript frameworks.
2. Knowledge of responsive design principles.
3. Experience with Agile/Scrum methodologies.
4. Familiarity with back-end technologies such as Node.js.

Job description:

•Candidate should have basic communication and good convincing power.

•Candidate should be comfortable with calling.

•Lead generation, Ability to work in a team or individually as and when required.

•Outstanding problem solving skills.

•Have great interpersonal skills.

•Candidate should have strong organizational skills.

• Being an ambassador for the company- attracting and hiring the best talent in the industry
• Driving recruitment strategy for the technical and non-technical role
• Independently driving hiring needs for our business functions end to end and managing the entire lifecycle of recruitment
• Developing and planning recruiting strategies around sourcing, branding, candidate experience and management
• Driving operational excellence across the entire recruitment funnel by actively monitoring our recruiting funnel data, analyzing the results, and identifying areas for improvement
• Ensuring a compelling, engaging candidate experience that helps to strengthen and enhancing our employer brand
• Building proactive sourcing strategies to engage and nurture the pipeline of passive talents and taking steps to approach people from diverse backgrounds
• Initiating and driving projects from time to time to help optimise and making the recruitment process more efficient

Desired Candidate Profile

• 6-8 years experience recruiting, sourcing and engaging talent in an extremely fast-paced environment
• TA experience from startup background or from Fintech will be preferred
• A great understanding of different roles in the industry with an understanding of high-performance culture and hiring standard
• Ability to assess the candidates beyond their work profiles and engaging them throughout the process
• Ability to build and maintain relationships with stakeholders    

Kwanzoo is a B2B SaaS company that provides an Account-based Go-to-Market (GTM) platform and solutions to mid-to-large, global, B2B enterprises and high growth B2B SaaS startups. Some of our customers include large enterprises and mid-market companies such as Avalara, HCL, and Treasure Data, B2B SaaS Unicorns such as Blend and Highradius, and high growth B2B SaaS Startups including LevelOps, Solvvy, Unravel Data and Contrast Security.

We are looking for dynamic Inside Sales / Sales Development Representative(s) to contribute to our growth. These team members will play a critical role in expanding our presence across global markets, including the United States,UK, EU and APAC regions, by converting prospects into Qualified Sales opportunities.

The role is ideal for someone who has a knack for Sales, and wants to build a career in B2B enterprise software sales. We would ideally like to see some experience working with a B2B sales team, and demonstrated prospecting and organizational skills, with a sense of key metrics for success as an SDR.

This is an incredible opportunity for someone who is passionate about technology, has sold marketing and sales solutions, and can creatively consult with clients to convince them of the value we provide.

Qualifications/What we are looking for….

• 2+  years of inside sales/ IT experience in prospecting / calling in the International Market (US/Europe/Australia) is preferred. 
• Bright entry-level candidates with less work experience will also be considered, provided they meet other qualifications listed below.
• Must be a Graduate (bachelor’s degree) with no gap year
• Experience in using Microsoft tools(doc, excel, ppt etc.)
• Highly ambitious, energetic and organized in their work
• Strong spoken and written English language communication skills
• Spoken English easy to understand for overseas prospects (USA/Europe)
• Should be comfortable working across different time zones
• Self-starter, with ability to work with new tools and technologies
• Experience with Salesforce CRM (SFDC) a plus
• Experience in IT - Inside Sales is a plus

Academic Qualification: Any graduation with Bachelor’s degree
                                       (Completed on or before June 2020)

Duties and Responsibilities

• Day-to-day sales activity management using Salesforce CRM (SFDC)
• Understand Kwanzoo offerings clearly in order to effectively communicate with prospects
• Validate and manage assigned Target Accounts on CRM
• Follow-up on incoming leads through form fills or hot leads from marketing email engagement to qualify prospects 
• Proactive outreach to prospects via outbound emails and phone calls
• Implement effective multi-touch sales cadences of email/call/social outreach
• Create personalized emails to engage target accounts
• Utilize social selling techniques to expand the network and open up new opportunities
• Provide exceptional customer service to inbound inquiries
• Work closely with Sales Manager and drive engagement with individual buyers and buying groups at key Accounts
• Strive to meet or exceed prospecting goals on daily, weekly, monthly and quarterly basis
• Meet and exceed Quarterly revenue targets Weekly/Monthly/Quarterly reports and review
• Detailed documentation within SFDC

Note: Your work schedule will be a blend of daytime and late evening hours IST. You are expected to perform account research work during daytime hours IST, and outbound calling in the late evening hours IST to reach prospects in USA across time zones (Pacific, Central, Eastern) and other global geos

Location of Role : Remote work / work from anywhere in India for now

• Consultant/freelancing role
• Design and build advanced high-quality applications in .Net,.Net Core, Azure or AWS. hands on programming on C#, Web API, NOSQL DB and Azure, AWS.
• Knowledge of software development life cycle.
• Able to handle and manage the projects independently.
• Should be hands on developer and write production level code flawlessly
• Will be involved in client interactions and gathering project requirements, suggest best solutions considering NFRs insights
• Someone with an ability to ensure the performance, quality, and responsiveness of applications.
• Ability to work within a rapidly evolving environment.
• Eager to learn and adapt to new technologies.
• Bring new ideas and technologies to the team that can improve our product or process.
• Help maintain code quality, unit test cases, documentation, etc