Customer service manager

Position: Client Operations Specialist

This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.

Role Overview

As a Client Operations Manager, you will be responsible for ensuring a seamless experience for clients post-onboarding. Your role will involve managing vendor documentation, invoices, logistics, and other training execution requirements, ensuring operational efficiency and client satisfaction.

Key Responsibilities

Client Onboarding & Documentation

Ensure smooth post-sales onboarding for new clients.

Handle vendor registration and documentation processes.

Collect and manage client assets such as logos, branding guidelines, etc.

Invoice & Payment Coordination 

Manage invoicing processes, ensuring timely follow-ups for payments.

Work with finance teams for accurate billing and reconciliation.

Training Execution & Logistics

Coordinate trainer travel and stay arrangements.

Liaise with clients for training materials, venue requirements, and other logistical needs.

Ensure timely communication and execution of training-related requests.

Client Communication & Support

Serve as the primary point of contact for operational queries post-onboarding.

Provide ongoing support to clients to ensure smooth program execution.

Address and resolve any operational challenges proactively.

Required Skills & Qualifications

3-5 years of experience in client operations, project coordination, or a similar role.

Strong organizational and multitasking abilities.

Excellent communication and relationship management skills.

Proficiency in MS Office, Google Suite, and project management tools.

Experience in handling invoices, vendor documentation, and logistics is a plus.

Why Join Brainayan?

Work with top global brands and industry leaders.

Be part of a growing team making a real impact in people development.

Opportunity for professional growth in a dynamic and collaborative environment.

About Jinn

Jinn is an AI sales agent for online stores of brands. It is a GenAI powered online equivalent of a smart and empathetic sales person in physical stores. It helps brands convert more customers and increase sales.

About Growth Marketing role: Early Marketing Driver Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.

- Responsibility: Growth marketing to generate awareness and in-bound leads (includes content marketing, SEO, and all related activities that fall in the ambit of marketing)

- Duration: 3-6 months internship || Conversion to Full Time based on performance 

- Compensation (Stipend): 15k - 25k per month || Full time 4 - 6 LPA

- Ideal Profile: Prior practical exposure to marketing/growth + Interest in building a career in Marketing/Growth

- Process: Assignment followed by Interview || Assignment Link: https://shorturl.at/Kr0bv

Experience Required: 7+ years

Hiring Process: 1 Technical Rounds, 1 Managerial Round

Mode of work : Hybrid

Location: Bangalore

Responsibilities Include:

• Leading application design, development, and release process for all new and existing assigned projects.
• Working closely with development teams, management, and designers to build world-class software applications.
• Coordinating the collection, description, analysis, and prioritization of requests for new project functionality and existing applications.
• Documenting and reporting problems, recommending solutions or improvements to project managers.
• Translating design specifications into web or client applications that work well across multiple devices.
• Contributing to design and architecture to meet business requirements.
• Keeping up-to-date on the latest web tools, client-side technologies, standards, and practices.
• Working closely with the Quality Assurance team to ensure the delivery of high-quality software.
• Assisting other developers, and showcasing the ability and desire to estimate tasks, meet deadlines, and work effectively with minimal supervision in a team environment.

Candidate Qualifications:

• 7+ years of IT experience primarily using .Net Tech Stack.
• Strong experience in MVC, Web Services, Web API, C#, MSSQL, relational databases, and web development.
• Familiarity with JavaScript, Angular JS and jQuery.
• Experience with .Net Core (.Net 5.0/6.0) and Azure Cloud.
• Experience in responsive web design techniques.
• Hands-on experience in leading the development of .NET solutions.
• Expertise in OOPs, Design Patterns, and Best Practices.
• End-to-end .NET development experience, and proficiency in implementing enterprise applications based on .Net stacks.
• Proficiency in Agile/Scrum methodology.
• Experience in SaaS platforms is preferred.

1. Good in core php.Working Knowledge of at least one framework -
2. Codeigniter/ Laravel / Yii / Cake PHP
3.  Knowledge in MySQL,AJAX,Javascript, Jquery,HTML,
4.  CSS3.
5.  Ready to learn new technologies like angular js, node
6.  js, react js etc.    
7.  Good in English communication skill

Flexible to Learn new technologies!! 

Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with theSales team to develop and deliver a healthy lead generation programme, driving qualified leads into the sales pipeline. There will be opportunity to learn to deliver these opportunities through the sales cycle to successful closure. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.

Key Responsibilities:

• Manage,nurture and convert inbound leads into sales 
• Identifystrong potential prospects using initiative and creativity, to generate outbound lead 
• Assessand analyse a prospect’s current processes and 
• Provideengaging and articulate information about Masters India’s value proposition to potential 
• Maintainwell organized, up-to-date and accurate sales information and activity reports.

• Learnto manage complex enterprise sales throughout the sales 
• Efficientmanagement of the sales pipeline using Masters India’s 
• Confidently participatein the preparation of proposals and the presentation of professional product demonstrations, via webinars or face to face 
• RepresentMasters India at corporate events or sales meetings independently or along with colleagues.
• Meetpersonal targets and work towards Masters India’s sales goals and 

• Demonstrates ability tointeract professionally with potential customers via phone, email,telephone conferencing, webinars and face to face, to discover their business needs and develop a positive business 
• Workclosely within a small sales & marketing team and develop cooperative working relationships with all company 
• Provide accurate and timelyinformation as required to project managers, the delivery team and senior 
• Using of social media tools like LinkedIn 

• Understandhow the benefits of Masters India’s products and services can meet customer’s needs in various business.
• Develop a strong knowledge of Masters India’s products and services in order to facilitate the sales 

• Should  have highly developed all round interpersonal 
• Excellent communication, presentation, networking and negotiation 
• Customer service oriented with a positive, well-motivated 
• Conscientious,hard- working and driven mindset to improve sales and activity performance beyond targets 
• Competent IT skills with a well equipped knowledge of Microsoft Office, Google programs and social networking