Customer service manager

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

Job Summary:

We are hiring a Data Scientist – Gen AI with hands-on experience in developing Agentic AI applications using frameworks like LangChain, LangGraph, Semantic Kernel, or Microsoft Copilot. The ideal candidate will be proficient in Python, LLMs, and prompt engineering techniques such as RAG and Chain-of-Thought prompting.

Key Responsibilities:

• Build and deploy Agent AI applications using LLM frameworks.
• Apply advanced prompt engineering (Zero-Shot, Few-Shot, CoT).
• Integrate Retrieval-Augmented Generation (RAG).
• Develop scalable solutions in Python using NumPy, Pandas, TensorFlow/PyTorch.
• Collaborate with teams to deliver business-aligned Gen AI solutions.

Must-Have Skills:

• Experience with LangChain, LangGraph, or similar (priority given).
• Strong understanding of LLMs, RAG, and prompt engineering.
• Proficiency in Python and relevant ML libraries.

Nice-to-Have:

• Wrapper API development for LLMs.
• REST API integration within Agentic workflows.

Qualifications:

• Bachelor’s/Master’s in CS, Data Science, AI, or related.
• 4–7 years in AI/ML/Data Science, with 1–2 years in Gen AI/LLMs.

We are looking "Personal Assistant" for Reputed Client @ Coimbatore Permanent Role.

Experience: 2-4 Yrs

Key Responsibilities:

• To act as a first point of contact dealing with correspondence and phone calls. 

• To proactively manage and coordinate the diary of the Chief Executive by prioritizing and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided. 

• Maintain effective filling and data storage including emails and retrieval systems ensuring the needs of the Chief executive are met. 

• To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Chief Executive. 

• To provide support for Board of Director meetings by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points. 

• Supporting the Chief Executive to keep the Board of Director informed about the work of the organization and their appropriate training and induction. 

• To service meetings of the Senior Management Team by drafting and collating papers and reports, preparing manageable agendas, taking minutes and following up on actions points. 

• To plan and manage key organizational events such as; AGM, Staff and Volunteer conference, Strategy days, Staff briefings and others as required

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

• Support with design/requirements workshops
• Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
• Confident in configuring workday with the ability to reference Workday Community for clarity
• Ability to create effort estimates based on requirements
• Excellent problem solver
• Wants to master additional modules of Workday
• Support and mentor junior resource based in Portugal/UK
• Achieve a high level of utilisation
• Be consultative in their customer approach

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

An opportunity to revolutionize the restaurant industry

Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers. 

You will enjoy working with us, if:

• You are passionate about using technology to solve customer problems
• You are a software craftsman or craftswoman who is obsessed with high quality software
• You have a flair for good design and architecture
• You are unafraid of rearchitecting or refactoring code to improve it
• You are willing to dive deep to solve complex software issues
• You are a teacher and mentor

Our technology ecosystem:

• Languages: Java, Typescript, Javascript, Ruby
• Frameworks, environments: Spring Boot, NodeJS, ExpressJS
• Databases: AWS Aurora MySQL, MongoDB
• Cloud: AWS
• Microservices, Service Oriented Architecture, REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
• CI/CD and DevOps
• Bitbucket, Jira

You will mostly spend time on the following:

• Leading the design and implementation of software systems
• Driving engineering initiatives across teams with a focus on quality, maintainability, availability, scalability, security, performance and stability
• Writing efficient, maintainable, scalable, high quality code
• Reviewing code and tests
• Refactoring and improving code
• Teaching and mentoring team members

We’re excited about you if you have:

• At least 8 years of experience in software development, including experience building microservices and distributed systems
• Excellent programming skills in one or more languages: Java, C#, C++, Typescript, Javascript, Python or Ruby
• Experience working in Cloud environments: AWS, Azure, GCP
• Experience building secure, configurable, observable services
• Excellent troubleshooting and problem-solving skills
• The ability to work in an Agile environment
• The ability to collaborate effectively within and across engineering, product and business teams

We value engineers who are:

• Crazy about customer experience
• Willing to challenge the status quo and innovate
• Obsessed with quality, performance and frugality
• Willing to take complete responsibility and ownership of results
• Team players, teachers, mentors

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.

• Communicate status and query results to the internal Data Axle clients
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Problem solving and logical thinking skills.
• Attention to detail and excellent follow through.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.
• Generate reports as requested.

Qualifications:

• Graduation degree or equivalent.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Excellent customer service and communication skills.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution.