Customer service manager

We are looking for a candidate from the FMCG sector who is a Dairy Technologist with strong experience in sales

Key Responsibilities:

Handling techno-commercial activities for selling Dairy Ingredients from our portfolio for Key Accounts - Pan India.

Maintaining interpersonal relationships with customers to generate projects with our ingredients for various processed dairy products.

Generating sale plan for our dairy ingredients and fulfill the targets.

Reporting to senior management on the business plan and growth strategy.

Building and retaining client relationships through continuous follow up/visit to customers.

Requirements:

3 -10+ years of relevant experience in sales and dairy technology.

Indepth Technical knowledge wrt to the ingredients used in processed dairy products.

Thorough knowledge of the regulations of the Indian dairy industry.

Hands on experience of taking trials for various end products at customers end.

Benefits:

Career growth & learning opportunities

Team-building & fun work culture

Performance bonuses as per company policy

Managing Social media Accounts

Posting on Social Media accounts

Making suggestions for creative ad campaigns and templates.

Can track data and analyze the performance of social media campaigns.

• Collaborate with the business teams to understand the data environment in the organization; develop and lead the Data Scientists team to test and scale new algorithms through pilots and subsequent scaling up of the solutions
• Influence, build and maintain the large-scale data infrastructure required for the AI projects, and integrate with external IT infrastructure/service
• Act as the single point source for all data related queries; strong understanding of internal and external data sources; provide inputs in deciding data-schemas
• Design, develop and maintain the framework for the analytics solutions pipeline
• Provide inputs to the organization’s initiatives on data quality and help implement frameworks and tools for the various related initiatives
• Work in cross-functional teams of software/machine learning engineers, data scientists, product managers, and others to build the AI ecosystem
• Collaborate with the external organizations including vendors, where required, in respect of all data-related queries as well as implementation initiatives

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.
• Utilizing virtual meetings to build relationships with new customers.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• Advising customers on suitable product selection based on their needs and specifications.
• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
• Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

• High school diploma or GED.
• Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
• Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
• Proven sales experience.
• Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.

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