Manager – People And Culture (HR)

Administrative Duties:

• Manage office supplies and inventory, ensuring availability and organization.

• Handle incoming and outgoing correspondence, including emails and phone calls.

• Maintain and update records, databases, and filing systems.

• Assist in scheduling meetings and coordinating appointments.

• Prepare and maintain reports, presentations, and other documents.

• Support various administrative tasks as required by management.

Front Office Responsibilities:

• Conduct outbound calls to potential and existing clients to promote products/services.

• Answer inbound calls and provide information to clients regarding services.

• Follow up on leads and inquiries in a timely manner.

• Maintain accurate records of calls and client interactions in the CRM system.

• Gather feedback and insights from clients to improve service offerings.

• Assist in resolving customer complaints and issues effectively.

Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Chat Support to support our team in India.
With your professional expertise you will be able to set accents and give the brand an authentic voice

Your mission

• Replying customer support tickets from our regional cities
• Handling inbound and outbound calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Assist customer with issues face to face and able to work in shift if required
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Participate in ad hoc projects as and when required

Your profile

• 1-2 years of customer service & support experience
• Must have an Apple iPad to use our tools and software.(If you don’t have one contact us we will help.)
• Have a Team Player mentality as well as being able to work independently
• Have a very good command of spoken and written English and Hindi
• Proficient working with computers and software programs

Why us?

We offer you:

• An attractive fixed salary and an annual bonus
• 28 days annual leave
• An intensive training
• Personal development through individual training, workshops and webinars

We are Gadget World. An international start-up founded in 2019.
We have developed the Platform, a unique and innovative Gadget Rental Service.
Our mission is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.

Roles & Responsibilities

As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.

To be successful, you must have a self-driven mindset, go getter attitude.

The responsibilities include:

• Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements
• Carrying out DevOps activities which includes creating Jenkins pipeline

Key Skills

Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.

• Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
• Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
• Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
• Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
• Willing to working with latest Cloud and Container technologies like AWS
• Experience with both external and embedded databases. NoSQL DB experience is good to have
• Implementing unit testing using frameworks like JUnit, Mockito, etc.
• Proficient understanding of code versioning tools, such as Git
• Familiarity with Maven (Other building tools Ant and Gradle are good to have)
• Familiarity with continuous integration
• Good understanding of Agile practices

• Working with the product team to develop new features focused on improving the user experience
• Improving existing features and working on streamlining client implementations through improved tools
• Improving our technical architecture and building out a continuous integration pipeline
• Modernizing our front-end in new frameworks
• Everything else - our team is small and you'll likely be involved in almost every tech-related thing going on
  
  

Requirements

• 1+ years of experience building consumer-facing web apps
• You are interested in the full-stack opportunity and love building a feature from start to finish
• Self-starter with a deep interest in tech - we want someone who will come in with opinions, and shape our engineering practices and decisions for the better
• An eye for design - you'll have an important role in making the product look great
• Believe in our mission and love the idea of working in education to help students succeed
  
  

Technologies you'll work with:

• NodeJS, http://sails.js/">Sails.JS
• http://react.js/">React.js, Redux, Redux-Saga
• Kubernetes, Postgres, ElasticSearch, Redis, RabbitMQ
• Whatever else you decide - we're constantly re-evaluating our stack and tools
• Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.

Benefits

• Remote Option - You can work from any location of your choice
• Reimbursement of Home Office Setup
• Competitive Salary
• Friendly atmosphere
• Flexible paid vacation policy

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)

REQUIREMENT:

•  Previous experience of working in large scale data engineering
•  4+ years of experience working in data engineering and/or backend technologies with cloud experience (any) is mandatory.
•  Previous experience of architecting and designing backend for large scale data processing.
•  Familiarity and experience of working in different technologies related to data engineering – different database technologies, Hadoop, spark, storm, hive etc.
•  Hands-on and have the ability to contribute a key portion of data engineering backend.
•  Self-inspired and motivated to drive for exceptional results.
•  Familiarity and experience working with different stages of data engineering – data acquisition, data refining, large scale data processing, efficient data storage for business analysis.
•  Familiarity and experience working with different DB technologies and how to scale them.

RESPONSIBILITY:

•  End to end responsibility to come up with data engineering architecture, design, development and then implementation of it.
•  Build data engineering workflow for large scale data processing.
•  Discover opportunities in data acquisition.
•  Bring industry best practices for data engineering workflow.
•  Develop data set processes for data modelling, mining and production.
•  Take additional tech responsibilities for driving an initiative to completion
•  Recommend ways to improve data reliability, efficiency and quality
•  Goes out of their way to reduce complexity.
•  Humble and outgoing - engineering cheerleaders.